Track event for "Viewed Product" is not working with Quick view Popup feature

Question

Hi,
We have properly working “Viewed Product” track event on Product page in Shopify site. But.. out there have Quick View on collection page. So I have added code for it. It does not tracking & does not display on Klaviyo admin side.

But.. If I execute SAME code on Browser console, it DOES track it and it displays on Klaviyo admin side.

please help. Why it does not work from js file ? And why it properly work from browser console ?

sannket · Accepted Answer

Hi,We have properly working “Viewed Product” track event on Product page in Shopify site. But.. out there have Quick View on collection page. So I have added code for it. It does not tracking & does not display on Klaviyo admin side.But.. If I execute SAME code on Browser console, it DOES track it and it displays on Klaviyo admin side.please help. Why it does not work from js file ? And why it properly work from browser console ?Fixed. I was adding “var _learnq = _learnq || [];” this line again there while In console I was not using this code line.Sorry, I don’t find DELETE this post option. So I added this comment as this is solved now.

cassy.lee · Answer

Hi @sannket- thanks so much for following up with the solution you found for your original post! This is particularly helpful, as other users may run into a similar problem as well.Thanks for being a part of our Klaviyo Community!-Cass.

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