Unable to Patch/update custom property data on the profile with Patch API

Question

Please find the below observation on PATCH API.

When an account is getting updated with membership details in Salesforce we need to update the same in Klaviyo as well. Hence we need to use PATCH API from Klaviyo.

While testing the PATCH API in Postman, we observed that custom properties are not getting updated and if we add new properties(with new names other than existing property name) in the append section of patch properties, then the new properties are getting added in the custom properties section. If we add new properties for the membership details then it will be having duplicate custom properties instead of updating the same property with new value.

Also the unappend function which removes the custom property mentioned in that section is not working as expected. PFA the screenshot below:

Please support on how to update the existing custom properties.

Thanks in advance!

Brian Turcotte · Accepted Answer

Hi @MMayank!My apologies for the delay here. Is this still occurring when using the latest revision of the APIs?- Brian

kaila.lawrence · Answer

Hey, @MMayank! This is a question best suited for the technical geniuses in our Developer Group. I’ve moved the question there so someone more qualified can help guide you from here. :)

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