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The images in my e-mail are not displayed

  • 24 February 2021
  • 1 reply
  • 1188 views
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Hello everyone,
I'm stuck.
When I send a test email to my Gmail email address, the images don't display.
However, when I send a test email to my Outlook email address, there I can see the images.
I don't know how to fix the problem, because if customers don't see the images, it's not great...
If anyone has the solution please?
Thanks in advance 
 

 

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Best answer by caroline 25 February 2021, 23:38

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1 reply

caroline
Userlevel 5
Badge +8

Hi @Luc messmer ,

A few points I would recommend investigating:

  1. Have you marked yourself as a “trusted sender” in Outlook? Outlook will sometimes block images for non-trusted senders.
  2. Which version of Outlook are you using? This information will allow our Community members to make better recommendations.

Best,

Caroline

Caroline Lu

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