The images in my e-mail are not displayed

  • 24 February 2021
  • 1 reply

Badge +2

Hello everyone,
I'm stuck.
When I send a test email to my Gmail email address, the images don't display.
However, when I send a test email to my Outlook email address, there I can see the images.
I don't know how to fix the problem, because if customers don't see the images, it's not great...
If anyone has the solution please?
Thanks in advance 



Best answer by caroline 25 February 2021, 23:38

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1 reply

Userlevel 5
Badge +8

Hi @Luc messmer ,

A few points I would recommend investigating:

  1. Have you marked yourself as a “trusted sender” in Outlook? Outlook will sometimes block images for non-trusted senders.
  2. Which version of Outlook are you using? This information will allow our Community members to make better recommendations.