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Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1180 Topics
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
2 years ago
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Contributor I
DaraContributor I
asked in Email Templates and Coupons
How to add sales tax and discount applied to order confirmation email

Hello! I am having trouble adding sales tax paid by customer and any discount applied to order on my order confirmation email. I have read other related topics but I still do not understand how to accomplish this. Please help!

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Contributor I
4 days ago
A
Contributor I
aaronchangmsContributor I
asked in Email Templates and Coupons
Missing variables when sending test emails

Hello,I am trying to draft 2 separate email templates (“Order Delivered” and “Order Refunded”) which will be automatically sent to customers via our Shopify admin whenever these 2 events have occurred. The problem I am currently having is that the unit prices are not showing up when I send a test email for these 2 templates. For reference, I have copied the unit price variable over from my “Order Confirmed” template which is working fine. Please see the screenshots below:  The unit price variable I used for these 2 templates is : {{ line.price|money }}Any help will be greatly appreciated. Thank you in advance!

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Contributor I
6 days ago
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Contributor I
gabrielvlzContributor I
asked in Email Templates and Coupons
Dynamic Table Not Rendering Rows from event.playlists in Klaviyo Email Template

Hello Klaviyo Community,I’m encountering an issue with my email template where a dynamic table intended to display playlist data is only rendering the header row, without populating the playlist rows. I’m using the HTML block. The proper dynamic table block works, but I was interested on using the HTML block so I have more control of the design. Here’s a detailed overview of the problem and the steps I’ve taken to troubleshoot it. Objective:Create a dynamic table in a Klaviyo email that lists playlists from the event.playlists property. Each playlist should display its Name, Streams, and Date Added. Data Structure:The event.playlists property is an array of playlist objects structured as follows: {  "playlists": [    {      "name": "RITMO MACHAPE",      "streams": "4610",      "date_added": "26/11/2024"    },    {      "name": "BEATS VIRAIS",      "streams": "3500",      "date_added": "25/11/2024"    },    {      "name": "TOP 50 BRASIL",      "streams": "12000",      "date_added": "24/

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Contributor I
7 days ago
A
Contributor I
alihandfordContributor I
asked in Email Templates and Coupons
Built for shopify integration

Hi there,I recently build some flows using the prebuilt shopify logic. However, if I wanted to change my website from shopify how would I change the logic so it pulls in the right feeds from my new store without redoing all my emails from scratch?

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talhahussain
Problem Solver III
7 days ago
R
Active Contributor I
rohan12334Active Contributor I
asked in Email Templates and Coupons
Email looks very different on Android and IOS

 My email looks very different on android vs IOSAndroidIOS For information, I am using CSS media queries to control everything on the mobile side. The preview in Klaviyo looks like the IOS one. What should I do?

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Contributor I
8 days ago
eMeg
Problem Solver I
eMegProblem Solver I
posted in Email Templates and Coupons
New Feature Request: Product Grid Customization

Would LOVE to be able to define the corner radius of the product images similar to how we can define the corner radius of the coordinating button. Bonus points if one day we can allow it to GIF through the available images of the product 😍

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ali786
Problem Solver IV
11 days ago
Jessica eCommerce Badassery
Partner
Jessica eCommerce BadasseryPartner
posted in Email Templates and Coupons
Feature Request: Share links for email templates

Would love to offer students pre-built Klaviyo templates they can add to their account without me having to do it myself. For example as part of a course.  Needs to be fully functional/editable in the Klaviyo email builder (not like the current html versions) Similar to what ManyChat offers. 

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ali786
Problem Solver IV
11 days ago
L
Contributor I
LiliContributor I
asked in Email Templates and Coupons
Product images not showing while designing an email

Hi,I have a problem of my product images not showing while designing an email. They also don’t show once email is received, but I don’t see images while selecting the products to add in the email.I didn’t update images recently.For some products I see images, for some not. Also, if I try to add best selling product - the selection is wrong.   This is what they say from Shopify:  I’ve looked into this with our internal team, and everything on our end is functioning as expected. It seems the issue may be related to Klaviyo, as they might not have synced properly with your store.   Anyone knows how to solve this?I’m still starting out so I’m on a free subscription and can’t get to Klaviyo’s support…Thank you!

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Contributor I
12 days ago
P
Contributor I
psnolteContributor I
asked in Email Templates and Coupons
Dynamic free gift coupon

I’ve been offering a free sample item for anyone who signs up for our newsletter (welcome flow), and with certain marketing campaigns as well. Unfortunately, I just discovered that the coupon I’ve been using allows the person to add an unlimited number of that item to their cart for free (and it is an item that people like to give as gifts, so ordering multiples is pretty normal). I don’t see any way in Klaviyo’s coupon generator to state that the coupon only applies to one of the given item.Is there a way to do this that I’m missing?The only workaround I can think of at this point is to create a separate, unlisted free item that the only way to add it to your cart is with the link that is sent out in the welcome email, and link the dynamic coupon to that item. That would still leave the possibility of people being lazy and just increasing the quantity of the free item in their cart rather than going back through my shop and buying the real item, but it would significantly reduce the l

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P
Contributor I
13 days ago
O
Contributor IV
ottisbContributor IV
asked in Email Templates and Coupons
Show products from 'viewed collection' metric within template

We have this new ‘viewed collection’ metric, and the default template in Klaviyo is fine, but we’d like to display products from the specific collection within a dynamic product block. Any help with this? Cheers

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O
Contributor IV
14 days ago
M
Contributor I
MankcajContributor I
asked in Email Templates and Coupons
Syncing email subscribers with Shopify

I have a Klaviyo newsletter sign up form in the footer of a Shopify store and customers receive a welcome discount code. This all works relatively well.My question is, is it possible to update the ‘Email Subscription’ status to ‘Subscribed’ in Shopify from Klaviyo?One of the conditions on the discount code in Shopify is ‘for email subscribers’ so unless that status is getting updated the code will not work for them. The help section seems to say this can be updted, but maybe I’m reading it wrong.

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Contributor I
15 days ago
M
Contributor I
Monty_3540Contributor I
asked in Email Templates and Coupons
Gmail Dark Mode mix-blend-mode in Klaviyo

Hi thereI have been desperately been trying to work out a way to keep an email in it’s normal colours in Dark Mode on Gmail - as the client specifically requires the email to remain in these brand colours (as it is a collection launch)I have tried to following this LINK HEREWhich goes through the setup and logic However after a couple of hours of trial and error, I cannot for the life of me work out how to implement this into Klaviyo….Has anybody had experience for integrating this?Any help would be greatly appreciatedI definitely do not want to go down the route of turning all the content into images if I can avoid it…Especially as I know that will probably remove any of the possible product links with ShopifyThanksM

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retention
Partner - Platinum
16 days ago
Lorena Jaqueline
Active Contributor I
Lorena JaquelineActive Contributor I
asked in Email Templates and Coupons
View the allocation of unique discounts created through Klaviyo

Hi community!I have a question. Is it possible to see within Klaviyo a list of users that have receive a unique discount code created on Klavio?I’m trying to see what codes belog to each user, but can’t find that info. 

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Contributor I
16 days ago
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Contributor I
LornaContributor I
asked in Email Templates and Coupons
email format to the left

Hey, wondering if anyone can help! On my Mail app that comes with iPhone my email is very small and to the left.On my Gmail app, it is displayed correctly.On browser on a laptop it’s ok too.Does anyone know why it’s not appearing correctly on Mail? Thank you so much   

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L
Contributor I
18 days ago
N
Contributor I
NVAContributor I
asked in Email Templates and Coupons
Contrast background color to text in table

Hi! We have a suggestion to enhance usability: would you consider adding contrast to the cell block text when the text color is the same as the background?Currently, we rely heavily on tables for most text components in our emails. One of our brands uses a black theme, which makes it challenging to work within the mail builder. To adjust text, we often have to temporarily change the text color back and forth just to make it visible.Implementing this small adjustment could make the process much more seamless for users like us. Thank you! Example: 

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chloe.strange
Community Manager
19 days ago
P
Contributor I
phuContributor I
asked in Email Templates and Coupons
Dynamic coupon codes expiration based on user join date for custom integrated website

Hi Community,I'm working with a custom-integrated website, and I’m looking to create a flow that sends a unique coupon code to each user when they join. Problem is, I want each coupon to expire exactly 3 days after the user joins the flow, but Klaviyo's coupon options only allow for expiration on a specific date or to never expire.Here’s what I’m trying to achieve:User A joins the flow on November 25, receives a unique coupon code, and it expires on November 28. User B joins the flow on November 27, receives a different coupon, and it expires on November 30.I’m considering generating the coupons using this Create Coupon Code API.Thank you!

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Taylor Tarpley
Community Manager
21 days ago
K
Contributor I
KellyContributor I
asked in Email Templates and Coupons
Click to Copy Button for Referrals

Hi! We’re currently working on re-vamping our referral program and would like to add a button to an email with a “copy to clipboard” CTA that will automatically copy the url we assign to the button to the users clipboard which they would then be able to share with friends and family. Any chance this is possible in the template editor? We have other similar variable syntax (apply coupon to cart, etc.) but I can’t find any articles on this use case.

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T
Contributor I
21 days ago
D
Contributor I
DipeshContributor I
asked in Email Templates and Coupons
How can I add a discount tag in the subject line?

Hi, can someone help me with this?For example, here in this eg: I have a discount tag saying “Black Friday Sale.” I’ve also seen other similar phrases like “20% OFF” and sometimes tags like “Discount Expiring”.How can I achieve this in my emails?PS: The above image is a screenshot of my inbox. I don’t think the tag is in either the subject line or the preview text.

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bluesnapper
Partner
22 days ago
E
Contributor I
evelynContributor I
asked in Email Templates and Coupons
HOW DO I MAKE FULL SIZE GIF IN BLOCK FOR DESKTOP

I import the gif for my newsletter, but I don't know why it is not full size for desktop version, can someone help me? :(( ( This is my first time using Klavio) 

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Contributor I
22 days ago
J
Contributor I
jonoroyContributor I
asked in Email Templates and Coupons
Calculate number of days until date in email template

HiWe are creating a email template to reminder customers to use their coupon / voucher. We send through a voucher expiry date as part of the event in UTC format{{ event|lookup:'Coupon Expiry }}I like to include in my email a reminder to customers to let them know they have XX days left to use their voucher based on Coupon Expiry Date - Time NowLike: Your voucher expires in 5 daysCan this be calculated as part of the email email formatting in Klaviyo?Thanks!

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J
Contributor I
23 days ago
T
Contributor I
TalalioContributor I
asked in Email Templates and Coupons
I need to hide a product from my klaviyo flows from my shopify site

I have an addon product “shipping.protection” to all my orders that is preselected and most people buy. I don’t want that to show in my abandoned cart flows. How do i go on about fixing that? It is in it’s own collection on shopify. Thank you in advance

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ArpitBanjara
Principal User I
23 days ago
A
Contributor II
AdirMaelysContributor II
asked in Email Templates and Coupons
Use Google Annotations

Hello guys, hope your holiday season was successful.My name is Adir, I am the CRM manager at Maelys Cosmetics. I have a question for you all, did someone tried to use Google Annotations?Pre show the image, coupon? If you have any tips or tricks, that can be great. We would like to take our email marketing activity to the next level after conquering email automation, segmentation, SMS campaigns and all Klaviyo’s best practices.

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Contributor I
24 days ago
H
Contributor I
hisektajanatiContributor I
posted in Email Templates and Coupons
Setting dynamic coupons in Woo commerce

Hi Klaviyo community,This is my first time working with a client who has never set up any Email flows, so I am doing it for them from scratch. I am stuck in the process of creating coupons, woo commerce is already integrated in the klaviyo account, do they have to log into their woo commerce and set up the dynamic codes for me to be able to set them up in Klaviyo? Can anyone explain this process ?Thank you!  

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Taylor Tarpley
Community Manager
25 days ago
G
Contributor I
GeorgeGordonContributor I
asked in Email Templates and Coupons
Hybrid Email Template - not being able to add Sections

Hello All,I have added a Hybrid Email Template using the code supplied on this page:https://help.klaviyo.com/hc/en-us/articles/115005254188It’s great and works with the new API, however I can’t seem to add a Section (whether a newly created one or a saved Universal one). The Layout options are not available (Columns and Sections) and the saved Universal Sections can’t be dropped in. All other content types are working well.Am I missing something here or is it not possible to add a section to a Hybrid email? I have googled and checked the help docs but no one seems to touch on this.Thanks for your time. 

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Taylor Tarpley
Community Manager
25 days ago
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