Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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718 Topics

Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons

Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
7 months ago
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Contributor II
WeavercContributor II
asked in Email Templates and Coupons

Image hide/show logic with OR statement

event.ShippingRate|default:'' = 'Standard Shipping (with Tracking)'^^ this works fine so far for showing an image in the conditional logic.I want to include an OR statement to also include ‘Standard Shipping (with Tracking) - Free Activated’I’ve tried a number of combinations and can’t get this to workCan someone please help?

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W
Contributor II
2 days ago
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Contributor I
JayboboContributor I
asked in Email Templates and Coupons

Table - Stack on mobile

So, I’m very surprised that the Table element doesn’t have a function to allow stacking columns on mobile. I’m trying to create a design where you have [image] [description][description] [image] And I’d like the description to move under the image when I am on mobile.Currently, it’s really not looking great.And adding a “mobile only” version table increases the size of the email and it ends up being clipped on Gmail. The Split option doesn’t work for me as it’s not possible to vertically align the description textAnd the column layout just adds useless bits of code + I need to add single columns on top of each 2-column I want to create to give more space and to add titles and description to my design.Overall, I’m stuck between trying to create a mobile-friendly version of my email and good design :/Now I understand more and more why most ecom brands are going for the “image” only emails as it makes it much easier to do whatever you want without risking to have emails ending up too heav

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chloe.strange
Community Manager
2 days ago
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Contributor I
sosoyhannahContributor I
asked in Email Templates and Coupons

Don't want to stack products on mobile - email is too wide

Hi,I don’t want to stack my product images on my mobile email. I want them to be displayed side by side but optimised for mobile. Currently if I don’t stack my products, the email is displayed so wide on my mobile that I have to scroll right to read.Why is this happening? 

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chloe.strange
Community Manager
2 days ago
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Contributor I
brian1684Contributor I
asked in Email Templates and Coupons

Shopify 'if' tag was never closed code error with shipping confirmation email

Hello, please i need help as soon as possible with this problem of mine.On klaviyo i made a template for a shipping confirmation email, when i copied the link code and pasted it on shopify and try save it, it would give me this message: “Body html Liquid syntax error: 'if' tag was never closed”.So i tried removing those spacing between { and % and also between % and } and pasted the new correct link code back in but it still won’t work and gives me the same error message, so please i need someone’s help to fix this problem really quickly if possible.Thank you.This is the “fixed” but not working code link:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="width=device-width, initial-scale=1" name="viewport"/> <title></title> <style type="te

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Taylor Tarpley
Community Manager
2 days ago
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Contributor I
buybonksContributor I
asked in Email Templates and Coupons

Why am i getting a syntax error when uploading my Klaviyo order confirmation template into Shopify?

Hello- I am using the shopify template for order confirmation VERBATIM except for a different image. No matter what I do, I get a “syntax error” problem and I cannot identify what the part of the syntax it is. Please help.

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Taylor Tarpley
Community Manager
2 days ago
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons

Back to Basics: Fixing Blurry LogosTutorial

 Logos are how customers remember your brand. Therefore, it’s important to use one that is clear and crisp in your emails.We recommend for your logo image to have at least 72dpi. This dpi rate is different than actual pixel size. For logo pixels, we recommend around 170 x 40 pixels.You can also use a logo larger than this size, and then use the 'image width' field to make the logo show smaller, but the actual image size is larger. Please take a look here for more information on logos.I can also suggest using an image block for the logo, and then a 'links only' header bar below. So, the logo image is not within the header block. Additional Resources: Basics of Brand Design How to Use Images in Emails

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matthewstuckings
Active Contributor II
4 days ago
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Contributor I
MarketingguyContributor I
asked in Email Templates and Coupons

How can I set up dynamic expiration date coupons with wordpress?

Any way to create dynamic coupons ( the coupon code can be email only ) in WooCommerce when someone subscribes to a list in Klaviyo.I saw this possible for for Magento and Shopify.Any actions in your plugin that will allows us to create a coupon code in WooCommerce or some other way when there is a successful subscription in Klaviyo.I’m trying to test 5,7,9,11,13, 15 day coupon windows with different flows in an A/B test…I’d like the coupon expiration to start when they subscribe or get the first welcome email…

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Murray Finlayson
Contributor II
4 days ago
S
Contributor I
SkimmyContributor I
asked in Email Templates and Coupons

Importing Canva HTML

Hey guys, how are you? I had a graphic designer create a full template inside of Canva for us to use in Klaviyo for emails, however, it looks like importing via HTML doesn't work properly. It seems as though we have to take each image inside of canva, save it and upload it separately as we like it inside of canva and then upload it as an image. We wouldn't be able to edit it inside of Klaviyo aside from adding our own links and images, so everything that was uploaded would have to be to our liking and we couldnt change it inside klaviyoAm i missing an easier way to make this happen? ThanksJordan

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stephen.trumble
Community Manager
4 days ago
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Active Contributor II
VbeebsActive Contributor II
asked in Email Templates and Coupons

How do I optimize this image for web and mobile?

Hey! Okay, so I have a GIF embedded in my email and I want the text to look as it does for mobile on desktop (more aligned and all). How do I get it to look aligned on desktop and mobile. Thank you!

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stephen.trumble
Community Manager
4 days ago
B
Contributor I
BasilContributor I
asked in Email Templates and Coupons

Image deliverability issues

Hey!As an aspiring email marketer, I’m practising my template designing skills by recreating emails of another brand that I like and sending them to a hotmail and a gmail account of mine to test the deliverability.Aside from the fact that they always land in the spam folder, I am particularly troubled with the innability of the pictures to show on the hotmail account. Even the logo! All I receive is emails with just the text parts, although the colours and the blocks of the original email are still on point. It’s like someone just removed the images… All I can think of is that it might be because I take these images directly from the other brand’s website without any authority to do so… Is that valid?And if it is, then how does it differ from having a client give you pictures from a file of their own? Wouldn’t it be the same?

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Spark Bridge Digital LLC
Partner - Gold
4 days ago
J
Contributor I
James CContributor I
asked in Email Templates and Coupons

Issue with button display with the new email Editor in Outlook

Any one else frustrated that using HTML code for buttons in the new editor does not work for Outlook - but the classic editor works fine??!! I get that the new editor has more functions, but if the output does not yield clean emails, then whats the point!! PLEASE KEEP THE CLASSIC EMAIL BUILDER

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stephen.trumble
Community Manager
5 days ago
F
Contributor II
FmsojoContributor II
asked in Email Templates and Coupons

How do I display price including VAT in my Abandoned Cart email?

Hello,The product price in the abandoned cart emails is without vat, i need to display price including vat, what should i change in this line here? Quantity: {{ item.Quantity|floatformat:0 }} — Total: {% currency_format item.LineTotal|floatformat:2 %}

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I
Contributor I
5 days ago
M
Contributor I
MankcajContributor I
asked in Email Templates and Coupons

Syncing email subscribers with Shopify

I have a Klaviyo newsletter sign up form in the footer of a Shopify store and customers receive a welcome discount code. This all works relatively well.My question is, is it possible to update the ‘Email Subscription’ status to ‘Subscribed’ in Shopify from Klaviyo?One of the conditions on the discount code in Shopify is ‘for email subscribers’ so unless that status is getting updated the code will not work for them. The help section seems to say this can be updted, but maybe I’m reading it wrong.

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B
Contributor I
5 days ago
M
Contributor I
MoniContributor I
asked in Email Templates and Coupons

Using an email template for a campaign

Hi there,I’m trying to use my email template to create a campaign. It can’t be this hard! I can’t find any information on google or within this forum. Someone please help! The drag and drop window takes me to my templates but I can’t choose one. It just shows me what the template looks like in a pop up window. Thanks in advance 

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stephen.trumble
Community Manager
5 days ago
J
Contributor I
Jack661Contributor I
asked in Email Templates and Coupons

No shopify templates available in Klaviyo now!

Hi,I cant find the shopify templates section in Klaviyo anymore? would appreciate any help,Thanks

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Kylie W
Partner - Silver
7 days ago
calebstephen
Contributor I
calebstephenContributor I
asked in Email Templates and Coupons

How do I display the product vendor on my Order Confirmation emails?

I am rebuilding my order confirmation template to import into Shopify but I want to display: Item NameItem VendorPrice but for the life of me I can’t find a comprehensive library of tags and/or variables to use anywhere. Does any know what the tag for Vendor is??

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Kylie W
Partner - Silver
8 days ago
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Contributor I
DeannaJoustContributor I
asked in Email Templates and Coupons

Email formatting issue?

Hi!My email looks great when viewed in browser, but when viewing in Outlook - where I’ve used the split blocks, the images in outlook are huge, and makes the text look totally off and really thin down the side. Both images are set to “auto” max width. See photos below.How it should look:How it looks in Outlook: Is there a way to resolve this? Thanks!

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Ashley I.
Partner - Silver
10 days ago
R
Contributor I
RB DigitalContributor I
asked in Email Templates and Coupons

Recipients email blocks are visually broken and does not match the template I created.

I created an email template using custom blocks and was very happy with how it looked. I even tested it on a few different emails I have to see how it would deliver on gmail, outlook, yahoo, etc. However when I created a campaign and sent out the email, I received alot of feedback saying that the email looked completely broken. Can someone please advise why this is. I have attached images of the “proper email” of what it looks like within the Klaviyo template, as well as the “broken email” of what recipients received.   

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stephen.trumble
Community Manager
10 days ago
W
Contributor I
wolfieContributor I
asked in Email Templates and Coupons

Google annotations

I know there was another thread on this from a couple of years ago, however, they didn’t seem to find an answer. Has anyone been able to successfully use google annotations in their emails in order to feature promos and image carrousels in customers' preview inboxes?And if so, how?! I am pretty useless when it comes to HTML   

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stephen.trumble
Community Manager
11 days ago
G
Contributor II
Gb1996Contributor II
asked in Email Templates and Coupons

timestamp formats customization

Hei guys that’s my first question to the comunity hope you can help. So I ve a doubt that I m not able to solve. I m using an external no code platform from which I m taking data as Customer Property into Klavyio. My company is working on the telemedicine and I ask patient to book doctor appointments.Example is: Patient is booking a slot time and then I want to confirm him/her that his booking is confirmed (same day email) and I want to remember them at a later time that he will have the visit. I m taking data from the app and specifically I am grasping the slot time and the date picked by the patient.The date is coming as follows: MM/DD/YYYY HH:MM:SS am/pmNow I am able to transfer this info in Klavyio and I am able to write this data also in as a customization in the email I ll send them. As you can imagine this is not optimal. How can I compress the data into only MM/DD/YYYY?

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stephen.trumble
Community Manager
11 days ago
smileyrox
Contributor I
smileyroxContributor I
asked in Email Templates and Coupons

I have invalid Syntax and I don't know what to do

Hi Klaviyo community, Please help if you can! Here’s an image of my one e-mail. Somehow all the text seems to be hyperlinked towards the end of the mail. But when I click on the text in the editor to check if it’s linked, it isn’t.  How do I fix this?  Any help will be greatly appreciated as it says I can’t send mails as the error is syntax is broken.  Warm regards,Rox 

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Ashley I.
Partner - Silver
11 days ago
M
Contributor IV
MaggieContributor IV
asked in Email Templates and Coupons

Coupon Codes are Still set To Zero

Hi there, I have added a Shopify coupon and it’s for a flow (and has a varied expiration date) so I know I can’t add the codes myself but it still says zero codes available… does that mean it’s not set up correctly? My flow is live so I don’t want folks getting coupons that don’t work… I thought I’d automatically see 100 codes. 

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G
Contributor I
12 days ago
D
Contributor I
drewpacContributor I
asked in Email Templates and Coupons

Link for Abandoned Cart

Hello! I am wondering how I can add a link (not a button) to my abandoned cart flow that would take the email recipient back to their cart. I see that Klaviyo allows you to do this for a button, but not sure how to do it with a particular link.

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W
Contributor I
12 days ago
C
Contributor I
cemContributor I
asked in Email Templates and Coupons

Dynamic product image variable

Hi everyone, We’re looking to display the dynamic product variant image of the ordered product in our emails, so let’s say customer A orders a pair of jeans in the color white and the products first variant image is jeans blue, then the variable we’re using will only display the image of the first variant. Which variable would be the right one to display the ordered line items correct image? Right now, we’re using {{ event.extra.line_items.0.product.images.0.src }}. How can we replace the 0 in such way, that the variable leads to the ordered item’s image?

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C
Contributor I
13 days ago

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