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Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1137 Topics
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Email Templates and Coupons
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
2 years ago
Hugo N.
Contributor I
Hugo N.Contributor I
asked in Email Templates and Coupons
How can I show or hide a block based on if the contact is a client or not ?

Hi,I am trying to have a block being displayed only for contacts that have never purchased from my brand in order to push them a 10% discount on their first order.How can I solve this ?I tried person|lookup:'Placed Order Count' == 0 but it doesnt seem to work.Thanks for the help !

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bluesnapper
Partner
12 minutes ago
S
Contributor II
SkimmyContributor II
asked in Email Templates and Coupons
Importing Canva HTML

Hey guys, how are you? I had a graphic designer create a full template inside of Canva for us to use in Klaviyo for emails, however, it looks like importing via HTML doesn't work properly. It seems as though we have to take each image inside of canva, save it and upload it separately as we like it inside of canva and then upload it as an image. We wouldn't be able to edit it inside of Klaviyo aside from adding our own links and images, so everything that was uploaded would have to be to our liking and we couldnt change it inside klaviyoAm i missing an easier way to make this happen? ThanksJordan

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F
Contributor I
16 hours ago
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nikola1New Member
asked in Email Templates and Coupons
Woocommerce Dynamic Coupon - uppercase

Hi!I'm using Woocommerce dynamic coupons and I would like the coupon to be displayed in uppercase in the email I send to subscribers.I tried {% coupon_code 'CouponName'|upper %} , but the coupon is still sent to subscribers in lower case.

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2 days ago
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Contributor I
LevyVanWilgenContributor I
asked in Email Templates and Coupons
Need help with custom fonts

We want to use custom fonts, we have downloaded fonts but also google fonts.When we add them they show up fine in the list with fonts but nothing in the email changes and the fallback font is shown.How can we resolve this issue?I tried to add the fonts again and this didn't resolve the issue.

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L
Contributor I
2 days ago
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SionFTPNew Member
asked in Email Templates and Coupons
Personalized Discount Code in Welcome Flow

Hi,I’m working on creating a discount code for my welcome flow that encourages people to make a purchase if they haven’t already. I’ve managed to connect the code through WooCommerce, using ‘Welcome10,’ and Klaviyo is automatically generating 10 random letters/numbers.However, I’d like to add a more personalised touch by including the customer’s first name in the code, so it would look something like: “Welcome1-[FNAME]”.I would really appreciate it if someone could assist me with this setup or guide me on how to achieve this level of personalisation.Thanks in advance for your help!Best regards,Sion

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bluesnapper
Partner
2 days ago
M
Problem Solver II
moodxmanagerProblem Solver II
asked in Email Templates and Coupons
Why do I have limited mobility with sections in the template editor?

This just one of many problems, but… Why is the Custom Layout Feature have limited placement? You can only use it at the top or the bottom of the section, but not inside of the section. I’m amazed how a company with so much development power can go backwards while making something new. 

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Contributor I
3 days ago
B
Active Contributor I
B BActive Contributor I
asked in Email Templates and Coupons
Inserting image in text block

Good morning! I am trying to add images to a text block within an email. It seems like the only way to do so is via a link (see screenshot below). Does anyone know another way to do this? Or have any idea how I can easily create links for my images? Thanks! 

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GetTorchlight
Partner - Silver
3 days ago
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Contributor I
Victor2567Contributor I
asked in Email Templates and Coupons
ADDITIONAL DETAILS FROM SHOPIFY

Hi, i need to show "additional details" from a shopify order in klaviyo template, but i can´t find this data on klaviyo.  

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V
Contributor I
4 days ago
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Contributor I
SimonebechContributor I
asked in Email Templates and Coupons
Adding a Link to a Table Block

How do I add a link to table blocks?

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N
Contributor I
7 days ago
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Contributor I
DarvellBContributor I
asked in Email Templates and Coupons
Email Templates Being Sent Randomly despite choosing

Hello Klaviyo! My team works with Klaviyo and utilizes their Email Template tool.While sending out emails, we’ve noticed that some devices will open the original, intended email - while others seem to be getting emails with a different Email Template than we specified.Attached are examples of the original, intended Email Template:And the Email Template that sends on certain devices instead (it always chooses this template when defaulting): Has anyone else had this issue? Any troubleshooting recommended?Thank you so much!Darvell

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M
Partner
8 days ago
itskeithtesta
itskeithtestaNew Member
asked in Email Templates and Coupons
Dynamic Coupons are non-combinable by default.

We use dynamic coupons for our abandoned cart emails but it's almost useless because it cannot be combined with other (Shopify)  discounts. Dynamic Coupons are non-combinable by default. So you have to login to Shopify (for this example) to manually change the coupon codes to “combinable”.I hope Klaviyo can come up with a solution this. Example:  

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itskeithtesta
8 days ago
itskeithtesta
itskeithtestaNew Member
asked in Email Templates and Coupons
How to download Klaviyo Email Templates as images?

 I want to export custom email templates I put together within Klaviyo as images (PNG/JPG) so I can use them for my portfolio and for client approval purposes. I figured that this is not an option available within Klaviyo. You can only export it by copying the HTML Code (You cannot even download the code as a .html file).  I tried using HTML to PNG Converter (I am a Mac user so this is the only example I can give) but this does not work because the converted image is unuseable. I added the steps below in case you wanna try.Open “TextEdit” Select File > New Select Format > Make Plain Text Enter your HTML code Select File > Save Enter a file name with the extension .html Click Save When prompted, click Use .html  Open Cloudconvert.com Upload .html file Click “Convert” An effective way is to use this website called Stripo.email because they have an option to export the email template as an image.Example: The downside is you need to pay for a subscription in order to export the de

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itskeithtesta
8 days ago
M
Contributor I
MstahlContributor I
asked in Email Templates and Coupons
Order confirmation flows for bilingual Shopify store

Hello,I am setting up a bilingual Shopify store and would appreciate some guidance on how to make sure that each customer receives transactional emails in their language of choice. I have looked at the Shopify transactional email templates in Klaviyo, but it’s not clear to me how I can integrate these with Shopify and configure them to cater for language preferences. Any advice?Thanks in advance!/Martin

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M
Contributor I
10 days ago
K
Contributor I
KraegmContributor I
asked in Email Templates and Coupons
How do I edit the H5 and H6 styles?

I am able to edit Body, and styles H1-H4, but the drop down menu doesn’t allow me to style the other two tags. Any idea how I can do this?

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Taylor Tarpley
Community Manager
10 days ago
T
TomVufoldNew Member
asked in Email Templates and Coupons
Sum of two fields from an event

Hi There,I am currently creating an abandoned cart email flow. But having an issue with pricing.We have a ‘sub total’ and a ‘tax amount’ field coming through from our site. But I want these two prices adding together.Is this possible from within klaviyo?ThanksTom

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annasophiefc
Partner - Gold
10 days ago
R
rozzerNew Member
asked in Email Templates and Coupons
inserting json in email template for dynamic data

Hey, I am  a beginner in the klaviyo I want to integrate api for  getting data and replacing the placeholders in the email template but for now I am doing this with test json data my html is like this:<!DOCTYPE html><html><head>    <title>Test Email</title></head><body>    <h1>{{Greeting}}</h1>    <p>{{RecipeName_1}}</p>    <img src="{{RecipeImageURL_1}}" alt="Recipe Image">    <p>Contact: {{SaputoContact}}</p></body></html>while previewing Iam entering json in the give form like this:https://prnt.sc/sARI2pXw1B0Bwhat is the issue it is not displaying in the placeholder, it would be great help if someone can guide me.

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R
11 days ago
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EricaMNew Member
asked in Email Templates and Coupons
Show/hide logic using Boolean properties

I’m trying to show/hide blocks based on the value of a Boolean profile property.I’ve set up two PropertiesBooleanFALSE that I have set to false in a test profile, andBooleanTRUE that I have set to true in a test profile.I have set up a number of text blocks in an attempt to identify the correct logic and the content of each block shows what syntax I have used for the show/hide logic. It is confusing that the blocks are showing for both true and false values of the same property - this is the preview. Any suggestions??  

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chloe.strange
Community Manager
15 days ago
R
robwillmackNew Member
asked in Email Templates and Coupons
How to email out unique discount codes that can be redeemed in-store?

We’re an ecommerce brand with a brick and mortar presence and a strong local customer base. We’re opening a new store and I’d like to email my local subscribers a promo they can redeem in-store.  The omnichannel technical problem I'm trying to solve is: it’s easy enough to generate unique coupon codes with Klaviyo, but text-string coupon codes aren’t helpful when you’re trying to redeem it as an in-store purchase. Has anyone else encountered this problem and found a workaround? Failing that, here’s a feature request for Klaviyo: It would be helpful to have a scannable code, like a QR code, as an output format for unique discount codes.  

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JessFosnough
Expert Problem Solver IV
15 days ago
A
Contributor I
AngelaAMIContributor I
asked in Email Templates and Coupons
Why aren't my buttons showing on mobile emails?

When testing my campaign, the buttons on my email only show on desktop and not mobile. In the edit section i double and triple checked that the buttons display on both desktop and mobile.  I did create this email off of a template idk if that could be why. Any advice?This campaign needs to go out tomorrow.  TIA

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H
Contributor I
15 days ago
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Contributor IV
trishap612Contributor IV
asked in Email Templates and Coupons
Unable to preview email due to tags?

Hello, I keep getting this error message to check my template tags or variables when I try to preview the email. What does this mean? The personalization I added in was directly from Klaviyo and I didnt modify it. Please see screenshot attached 

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Contributor IV
16 days ago
A
Contributor II
AdirMaelysContributor II
asked in Email Templates and Coupons
Use Google Annotations

Hello guys, hope your holiday season was successful.My name is Adir, I am the CRM manager at Maelys Cosmetics. I have a question for you all, did someone tried to use Google Annotations?Pre show the image, coupon? If you have any tips or tricks, that can be great. We would like to take our email marketing activity to the next level after conquering email automation, segmentation, SMS campaigns and all Klaviyo’s best practices.

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Contributor I
16 days ago
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Active Contributor III
GV123
asked in Email Templates and Coupons
Best Practices for Managing BigCommerce Unique Coupon Codes in Abandonment Emails

Hi everyone,I'm currently working with BigCommerce and Klaviyo to send abandonment emails that include unique coupon codes. I had a few questions regarding the best way to manage and replenish these codes:When updating/replenishing codes, is it sufficient to create more codes in the third-party app and add them to the existing coupon, or should I create a new coupon each time? Are the unique coupon codes sent once per recipient? If the same recipient receives a subsequent email, will they get the same code, or will a new one be generated for each email? Can these codes be automatically added to the links in the emails, similar to other types of discount codes in Klaviyo? What’s the best method for keeping on top of code replenishment? As this is a manual task, I’d prefer to handle it as efficiently as possible, but it's crucial to avoid running out of codes, as this could prevent emails from being sent. Has anyone found an effective way to monitor and manage this process?Are there any

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chloe.strange
Community Manager
16 days ago
A
Contributor I
Anne.KoContributor I
asked in Email Templates and Coupons
Creating Dynamic Discount Codes with Shopware6

Hello!! Is there a way to create dynamic discount codes, that expire after a specific time after activation with shopware6? Uploading unique codes works, but the expiry is not dynamic in this case.   

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A
Contributor I
18 days ago
T
Contributor IV
trishap612Contributor IV
asked in Email Templates and Coupons
Test email not sending

Hello can someone please help me troubleshoot to figure out why I’m not receiving any test emails? It’s not in my spam either. Thank you

2
T
Contributor IV
18 days ago
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