Hi,
I am trying to login to Klaviyo to my Magento 2 store but I am getting the following error:
Unable to connect to your store, check your provided URL.
I confirmed that the url is correct. Any help would be appreciated.
Thanks
Hi,
I am trying to login to Klaviyo to my Magento 2 store but I am getting the following error:
Unable to connect to your store, check your provided URL.
I confirmed that the url is correct. Any help would be appreciated.
Thanks
I’m sure you’ve seen this guide,but just in case, review the steps here:
Hope this helps!
Hi
Because Klaviyo uses dynamic IP addresses, we cannot provide a list of IP addresses to whitelist. However, you can whitelist our user-agent, which is Klaviyo/1.0.
Best,
Caroline
Hi,
I was able to resolve the issue by removing firewall I forgot was in place. Can you please let me know what ip addresses I can use to whitelist Klaviyo as we do not want the site to be without a firewall for the sake of connecting to Klaviyo.
Thanks
Hi,
I’m having a similar issue although we are on Magento 2.4.2 EE Cloud with 2FA enabled. We are sending Newsletter signups and I can see in the Klaviyo analytics that the product views are being posted however I am not able to setup the Integration to Magento2 from the Klaviyo Integration tab. I get the following error : Unable to connect to your store, check your provided URL.
I can confirm that the user (klaviyo_api) and password can log into the Magento Admin. I don’t believe we have any restrictions (firewall, etc) as this is a Magento Cloud solution.
Ive seen a post that suggests 2FA maybe an issue with the extension. Any guidance on how to get the integration complete so we can start sending order / shipment confirmations and abandon cart emails.
Do we simply need to turn off 2FA in the admin for this to work?
Thanks
Jeff
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