Integrations and Reviews

Use Klaviyo's full power as a customer data platform by taking advantage of built-in integrations.

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News

Klaviyo Reviews are here!

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Omar
Rank
Omar
solved this question

Wordpress Multisite Integration

What he said :-) If you're not using Woo then just adding the tracking manually would be best.When using multisite however be careful and aw...
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Brian Turcotte
Rank
Brian Turcotte
solved this question

Partner Integration

Hi @orlandowatson! If you are asking if it’s possible for your users to have the same experience after you’ve integrated with Klaviyo, then...
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780 Topics

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Contributor I
alish_annContributor I
asked in Integrations and Reviews

Issue with Wrong Welcome Email Sending After Placed Order

We’re having an issue with our Welcome flow. Even though we have filters and conditional splits to avoid sending Welcome Email #1 with a discount to customers, it’s still sending. So what is happening is customers who placed an order (and checkmark to subscribe to emails), get an email with a discount and are then manually asking for a refund of the amount. It’s been a headache!It seems to be because Klaviyo and Shopify are not syncing in time. In this case, what can we do? Place a delay? But then it would affect others who signed up via footer or pop-up, who want the email with the discount to place the order.    

3
David To
Community Manager
8 hours ago
H
Contributor I
HomeofthemallContributor I
asked in Integrations and Reviews

Trying to add Klaviyo to my WP subscribe form on my homepage

Hi everyone (First time posting) I have connected Klaviyo to my WooCommerce and I think its working ok- However I have a “subscribe” box on my homepage (Wordpress site) and its not pulling through new subscribers to my klaviyo its still sending them to Mailchimp. I have deactivated Mailchimp but they still aren't reaching Klayvio-  Can anyone help me please? Do I ned to connect the form? if so HOW? Thank you

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E
Contributor I
10 hours ago
C
Contributor I
CostaEffieContributor I
asked in Integrations and Reviews

Include On Tags snippet not working for Notify Me button

Hello,We’ve recently installed the BIS snippet for our page and seems to be working although on the help centre doc for installation guidance, it refers to the “include_on_tags” line under Trigger Visibility which does not seem to do anything for us. We’ve double checked the tags as they are case sensitive although it’s still not working, then when the “include_on_tags” line is added to our snippet, the BIS button doesn’t work at all. Thank you.

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C
Contributor I
16 hours ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Integrations and Reviews

Chat GPT Klaviyo Event Listener Code

I asked Chat GPT to create a Klaviyo Event that every time a user logs in, Send the Event to Klaviyo. Doesn’t seem to work correctly. Perhaps someone could take a look at the code and see what is wrong:<!-- Klaviyo User Login API Event -->{% if customer %}<script>// Set your Klaviyo API key and event nameconst klaviyoApiKey = "KLAVIYO_API_KEY_HERE";const eventName = "KLAV USER LOGIN";// Get the Shopify customer ID and emailconst customerId = "{{ customer.id }}";const customerEmail = "{{ customer.email }}";// Send the event to Klaviyoconst sendKlaviyoEvent = () => {  // Set the data for the event  const eventData = {    "token": klaviyoApiKey,    "event": eventName,    "customer_properties": {      "$email": customerEmail,      "shopify_customer_id": customerId    }  };  // Send the event data to Klaviyo  const xhr = new XMLHttpRequest();  xhr.open("POST", "https://a.klaviyo.com/api/track");  xhr.setRequestHeader("Content-Type", "application/json");  xhr.send(JSON.stringi

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retention
Partner - Platinum
1 day ago
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Contributor I
bram-lazeaContributor I
asked in Integrations and Reviews

Notify Me button adding an icon to the button

Is there a way to add an image or icon to the “notify me” button? I changed the complete text from “Notify me when available” to “Notify me”. It a bit shorter and I want to add an emoji or other icon after the text.Can someone show me how thats done? Thanks!

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B
Contributor I
2 days ago
A
Contributor I
andypGNContributor I
asked in Integrations and Reviews

How to skip sending a product review request to a particular customer

We are a B2B business selling products that customers buy from us on a regular basis.I want to send a product review request, but I’d like to send something different if they’ve ordered it before and have not left a review - how do I go about setting this up in the flow?Also, if they HAVE left a review before for a product, and then re-order it, I don’t want to ask them for a review again, but how do I skip them from receiving this email? Thanks! 

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retention
Partner - Platinum
4 days ago
Brian Turcotte
Community Manager
Brian TurcotteCommunity Manager
published in Integrations and Reviews

Klaviyo Reviews are here!News

Hi Klaviyo Community! Have you heard the news?! Klaviyo reviews are here!  That means the Integrations category just became the Integrations and Reviews category! You can now collect, promote, and learn from customer reviews directly in Klaviyo. Then, surface review content across your owned channels, like your website and emails. Since all of your customer data exists in one place, you can get even more targeted and personalized in your messaging.  🚀 Get started today with the following resources:Install the Klaviyo reviews Shopify app to access reviews in your account Read step-by-step instructions for how to get started with reviews  Follow along with key Klaviyo reviews strategies and best practices  Register for our upcoming live product walkthrough  🗣 Let us know: what are you most excited for with reviews? Best,Brian

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G
Contributor I
4 days ago
Pixeljack
Partner
PixeljackPartner
asked in Integrations and Reviews

WooCommerce Product Bundles rebuild URL

Hello,I’ve been attempting to setup an Abandoned Cart flow for a client who uses the WooCommerce Product Bundles plugin to allow customers to create custom ‘Pick & Mix’ products. The documentation in the Help Centre has you use the following code:{{ organization.url }}cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }} However, when it generates the cart it attempts to add the pick & mix sweets as their own individual products instead of childs of the main product. As a result, an error is shown as WooCommerce thinks 0 selections have been made and therefore won’t let the customer checkout.  As you can see in image above, each individual sweet has been added as it’s own product with a price and subtotal, and not as a child of the main ‘Custom Pick and Mix’ at the top.In comparison, the image below shows a correct bundle:  Is this an error that I’ve done by not using the incorrect basket rebuild URL, or is this a limitation of Klaviyo?Many thanks,Joe

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Pixeljack
Partner
5 days ago
F
Contributor I
fidelityservicesContributor I
asked in Integrations and Reviews

Need clarity for an integration: Shopify store + Shipstream + Klaviyo - SMS question

Hi community, Current Tech Stack: Shipstation + Shopify store (Shopify plan) + MailChimp Moving to:Target Tech Stack: Shipstream + Klaviyo + Shopify store (Shopify plan) I am looking for an answer to a question - as I am stumped.When we add SMS capability which platform sends the SMS - is it Klaviyo?  If Shipstream is full API - will this be a difficult integration or seamless integration?Thanks,Rahul 

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Contributor I
6 days ago
I
Contributor I
itsobContributor I
asked in Integrations and Reviews

How do you connect a WebFlow signup form to a Klaviyo list?

Hi there attempting to have webflow sign up people without leaving the site:I have tried setting up similarly to mailchimp but it doesnt seem to work, it re-directs to another sign up page where it requests the email again. Does anyone have a fix for this?Here are the settings:  bestob  

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David To
Community Manager
7 days ago
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Contributor I
mpatsiaContributor I
asked in Integrations and Reviews

Shopify Tags in Klaviyo

Greetings, i wondering why i get a error when i set the shopify variables in the klaviyo emial template? Thanks in advance!   

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M
Contributor I
8 days ago
M
Contributor I
Manish_BhicktaContributor I
asked in Integrations and Reviews

How can I create a Facebook Ad Campaign that connects to my Klaviyo audience?

Hi Team,We are very new on Klaviyo and want to integrate Klaviyo with Meta. We are currently running Prospecting/ATC’s/ASC (basically a d2c brand) campaigns on Meta. Don't have any lead type ads, since we are not in service industry.Kind of struck, since Klaviyo Integration platform not allowing us to move ahead without having Facebook lead Ads form under section - “Continue to Lead Ad Settings”, not sure what to put under facebook lead ads. Kindly helpI also refer your helpful article - https://help.klaviyo.com/hc/en-us/articles/115005082127#:~:text=after%20initially%20integrating.-,To%20do%20this%2C%20click%20your%20account%20name%20in%20the%20lower,be%20added%20to%20your%20list. (Point 14)Awaiting your kind response!Thanks

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David To
Community Manager
8 days ago
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Contributor I
viktorialeoContributor I
asked in Integrations and Reviews

Email deliverability issues and pop-up form display issues between Wix and Klaviyo

 Hi,I installed my Klaviyo profile and setup it successfully with my Wix site, but unfortunately I'm having problems with the deliverability of the emails - for example one of the two emails created to welcome was sent, albeit with some delay, instead the order confirmation email never arrived.Also I can't see the form pop-up on my site even though it is active and set to show to all site visitors.I would like to understand if I have set something wrong or is the configuration between Wix and Klaviyo not working correctly? 1.INTEGRATION ENABLED ACTIVATE FLOWS JUST 1 RECEIVED WELCOME EMAILS (THERE WERE 4 EMAIL SENT IN TOTAL) ACTIVE FORMS POPUP (NOT VISIBLE ON THE SITE) POPUP SETTINGS  

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Brian Turcotte
Community Manager
8 days ago
M
Contributor IV
MalavateContributor IV
asked in Integrations and Reviews

Archived Contacts from Mailchimp

Hi All (cc @alex.hong)I am using the Klaviyo/Mailchimp integration to import audiences from Mailchimp into Klaviyo. Does anyone know what happens to contacts that are “Archived” in the Mailchimp audiences? Do they get imported? Do they get a specific custom property? Are the automatically suppressed? I’ve searched everywhere for this answer but cannot find anything referencing “archived” contacts. Any help is much appreciated!  Thank you ! 

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Contributor I
9 days ago
F
Problem Solver I
FannyProblem Solver I
asked in Integrations and Reviews

How can I create a Facebook Lead Ad that connects to my Klaviyo audience?

I’ve integrated Facebook to my KlavyioI’ve watched all the video, but I don’t understand what I have to put in Leads Ads facebook?)A ad in facebook???I want to sponsorised an ad in Facebook with my Klavyio audience and I really don’t understand how I can do this…IF i create an ad in facebook, I can’t choose Klavyio Audience..ANy video simple are welcome! Thank you

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David To
Community Manager
9 days ago
E
Contributor I
Empath DesignsContributor I
asked in Integrations and Reviews

Import reviews csv from a different platform not listed in Klaviyo reviews

Hi. I am using Rivo Reviews and I want to try out Klaviyo reviews. I have installed the widget and am now trying to import my reviews into Klaviyo from Rivo, but it doesn’t seem like I can do so as Rivo is not listed in the drop down selection of other review platforms. How else can I import these reviews? Thank you.

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David To
Community Manager
9 days ago
Jessie Sigler
Klaviyo Employee
Jessie SiglerKlaviyo Employee
posted in Integrations and Reviews

I integrated with Facebook, so why don't I see my Facebook page on the dropdown menu?

If you integrated with Facebook, but don’t see your Facebook page on the dropdown menu for Lead Ad settings in Klaviyo, the problem might be that the Facebook user who integrated with Klaviyo doesn’t have admin permissions on the associated page. The Facebook user who integrates with Klaviyo must have admin permissions on the associated Facebook Page in order for Lead Ads to work correctly. The only Facebook Pages available are those where the user has admin permissions. If you don't see the page you’re looking for when integrating, then the user who integrated with Facebook doesn't have admin permissions. After adding a user as an admin, it’s important to remove and re-add the integration so that it will work properly. To learn how to add a user as an admin, check out this post:Another way to solve this issue is by removing and re-adding the integration, and when you re-add, make sure to use a profile who already has admin permissions for the page. The Facebook user with the proper pa

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Contributor I
9 days ago
C
Contributor I
Cheng-EnContributor I
asked in Integrations and Reviews

Review integration for headless Shopify store

Hello there,we have a headless Shopify setup with custom storefront. Is it possible we that integrate Klaviyo reviews to our storefront using API? Thank you!

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David To
Community Manager
10 days ago
J
Contributor II
JarrodGContributor II
asked in Integrations and Reviews

Magento Integration Problems 2.4.5 permissions errors

My first problem is that my rep told me to go ahead and sign up for our account a long time ago which I did. Now my 60 day free support is no longer available since I wasn’t ready to work on a full integration at that time. Its nearly impossible to get in touch with anyone now. The other issue is that I am having problems with permissions when i try to activate the oAuth.  This is the error I get There was an error integration the Klaviyo account Ingram's Water and Air with Magento 2.Missing required role resources for: Carts > Manage Carts Customers > Customer Groups Customers > All Customers Sales > Operations > Orders > Actions > View Stores > Attributes > Product Catalog > Inventory > Products Sales > Operations > Shipments Stores > Settings > All Stores Marketing > Communications > Newsletter Subscribers how do I correct this issue

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J
Contributor II
11 days ago
G
Contributor I
giannisgzContributor I
posted in Integrations and Reviews

Looking for a magento 2 developer

Hi. We are looking for a magento 2 developer to create a new event in our klaviyo account from our magento 2 store.If anybody is interested please PM Thanks

2
David To
Community Manager
11 days ago
Chargii
Contributor I
ChargiiContributor I
asked in Integrations and Reviews

Klaviyo + Netsuite Integration

Good Afternoon! Having a hard time figuring out an integration issue, so thought I would reach out to the community. I work for a B2B company that sells cell phone accessories to cell phone providers/stores. We currently have Netsuite as our CRM, which houses all transactional/purchase data from our customers and our website is protected by a log in screen. Due to this siloed data, I cannot connect the purchase data with our email data in Klaviyo, nor accurately track any clicks within the emails as they drop off at the log in screen. We would like to start behavioral sending, but without that data I cannot move forward with this initiative. Can anyone point me in the correct direction? I found a javascipt tracking code in a Klaviyo article that we can imbed on our website, but I also need to figure out how to push netsuite data into klaviyo. Halp!Thank you!

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D
Problem Solver II
14 days ago
G
Contributor I
giosalContributor I
asked in Integrations and Reviews

Abandoned Checkout - Empy fields with third party checkout on WooCommerce

Hello,I’m using Klaviyo on WooCommerce and on my store I’m using a third party checkout (CartFlows).Previously I was using Abandoned Cart Recovery for WooCommerce (same creators of CartFlows) and everything was working as expected, but I moved to Klaviyo for different reasons.I correctly rebuilt the cart url to bring back customers, but when they reach the checkout all fields are empty.I tried to trigger the flow with different emails and in different ways, but I always got the same issue.I know Klaviyo has problem with third party checkout, but I think there’s a way to take advantage of Abandoned Cart Recovery plugin to do this.Abandoned Cart Recovery create is own token to save customer information into checkout.Does anyone can help me step by step in passing this token to klaviyo and put it into the link? Or maybe creating an event? Thanks.

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Brian Turcotte
Community Manager
15 days ago
B
Contributor I
bloomnbrewContributor I
asked in Integrations and Reviews

Order confirmation email for Shopify - Customise with metadata

Hi there,  I use shopify to sell workshops, and I would like to populate my order confirmation email with additional details like location and time. The typical shopify order confirmation email only includes the name of the product & variant. I have already set the date and time and some additional texts as a metafield in shopify but I am having trouble locating that metafield data and loading it onto klaviyo. Would be great I could get some help on this. Thanks so much. 

1
Brian Turcotte
Community Manager
15 days ago
S
Partner - Silver
silyadevPartner - Silver
asked in Integrations and Reviews

Rest request for Magento 2

Hi,I am trying to add additional data for magento event (“Checkout started” and “Fulfilled Shipment”).For this we extend response of Magento for following REST API call (for “Checkout started” ):https://mymagentourl.com/rest/V1/carts/search?searchCriteria[currentPage]=1&searchCriteria[pageSize]=100&searchCriteria[sortOrders][0][field]=created_at&searchCriteria[sortOrders][0][direction]=DESCAnd when I check response in Postman, I see required data (some additional images). But when I check Activity Details for this event in Klaviyo - I do not see this data.Can you help me, probably I am checking incorrect rest request? Or probably not all data from API response is available in “Activity Details” ? Thank you in advance!Alex

1
Brian Turcotte
Community Manager
15 days ago
L
Active Contributor I
lesielleActive Contributor I
asked in Integrations and Reviews

Prestashop integration problems and questions

Hi,I have installed the official Klaviyo prestashop module but I am facing some problems and also have some doubts: 1- It does nor sync API events: Added to Cart, Active on Site, or Viewed Product 2-Added to cart is not even created as event in klaviyo. It should be in API section according to the documentation) 3- Started checkout does not work:  4- Question; Should we use this script when using the module? I remember to read that is not necessary but maybe it complements some functions not working/addition to the module)https://developers.klaviyo.com/en/v1-2/docs/javascript-api 

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P
Contributor I
15 days ago

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