Hi all,
Anyone experienced this?
Klaviyo’s support are claiming a historical sync broke and I need to remove and re-integrate, which I’m doing, but the klaviyo app will not launch or allow me to install it in BigCommerce upon trying to complete the integration.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/6024a7f5-5662-49f2-8330-ac2c4204ca19.png)
It does not appear to already be installed, although it was previously. I’m not sure if another of the BC store has removed it or there was some other error….
Update: I was logged into BC with admin access, but not the correct “panel” I guess you’d call it.
Best answer by wernstrom
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