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Hello,

We're using the Prestige theme, after activating the Klaviyo app embed in Shopify and saving, Klaviyo still can't track events on the site.

I tried to insert the code recommended by Klaviyo in getting started with klaviyo onsite tracking without result in the site code in Shopify: 

  1. <script type="text/javascript" async="" src="https://static.klaviyo.com/onsite/js/PUBLIC_API_KEY/klaviyo.js"></script>

Have you ever encountered difficulties enabling Klaviyo integration on a Shopify theme and managed to find a solution please?

Thank you for your attention!

Hi ​@marie943325

Please review this thread with a few suggestions: 

https://community.klaviyo.com/integrations-and-reviews-39/add-to-cart-event-using-shopify-prestige-theme-not-working-12328

Let me know if you have any follow up questions!

~Chloe

 


Hi Chloe,

Thank you for your reply, I’m going to try this solution!

Marie 


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