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Can't Active On Site Tracking with Shopify Studio Theme

  • 27 April 2023
  • 1 reply
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  • Anonymous
  • 0 replies

Hey everyone. I’m new with Klaviyo. So the thing is I integrated Klaviyo with my store and when I check on site tracking on Integrations page, it says that it’s enabled. I added on site metric to profiles and signed up on my Shopify store then I checked Klaviyo it don’t show the on site metric even when I’m on site. Same for product viewed metric. Because of these 2 not working, I can’t activate added to cart metric. I don’t understand what’s wrong. 

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Best answer by David To 27 April 2023, 22:09

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Userlevel 7
Badge +60

Hello @meamedoz,

Welcome to the Klaviyo Community and to Klaviyo!

I would suggest taking a look at some past Community posts which discuss this exact topic. I’ve included some below that I’ve found helpful to get you started:

I hope this helps!

David

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