Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 957 Topics
  • 2,555 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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957 Topics

Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles

Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Community Manager
1 month ago
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Contributor I
scopertaContributor I
asked in Lists, Segments, and Profiles

Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Dov
2 months ago
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Contributor I
jelgieContributor I
asked in Lists, Segments, and Profiles

How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor III
6 months ago
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Contributor I
BenAdamsContributor I
asked in Lists, Segments, and Profiles

How can I gather pregnancy-related data to send emails related to their trimester?

The SituationI am building a life-time order flow for a pregnancy-related products. We currently ask people their stage, but this does not give us enough detail.Instead, I need to create a property that allows me to estimate their approx. birth week by asking them how many weeks they are.The idea is to have an integer property “weeks_pregnant_at_sign_up”I will attempt to get them to complete this on signup and if they don’t prompt them to complete this via emails.The GoalI need to create two custom integer properties without assigning a value via a subscriber’s profile as I do not know what this is. One will be: “weeks_pregnant_at_sign_up”Another is: “estimated_weeks_till_birth” - which can positive and negative.I will then have a Flow which runs every day updating “estimated_weeks_till_birth” which I will use in my flows to recommend relevant products, tips and other information.The Questions#1. Is there an easy way (not using an API ideally) to create the two integer values propertie

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Contributor I
9 hours ago
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Contributor I
SnowContributor I
asked in Lists, Segments, and Profiles

How to talk to customers with low AOV?

Hi everyone in Klaviyo community, I have a challenge that I can’t seem to figure out and some ideas would mean a lot. I have a lot of first-time byers with low AOV ($10 - $20) which I see as a great opportunity to follow up, but I can’t seem to find a way to communicate with them and have them come back. I have a lot of different products in different categories and not sure how to segment them or build a post purchase flow for them.My repeat customer rate is 9-10%.Thanks in advance,Snow

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chloe.strange
Community Manager
23 hours ago
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Contributor I
Active EliteContributor I
asked in Lists, Segments, and Profiles

Re-subscribe link

Is it possible to create a link that allows people on the current subscriber list to confirm their subscription? ThanksAmanda

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Taylor Tarpley
Community Manager
4 days ago
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Contributor I
MartynSaundersContributor I
asked in Lists, Segments, and Profiles

How to Exclude Employees and Admins from Analytics?

Do you guys exclude yourself and other employees from the analytics?Is there a setting for this? If so any pros and cons? 

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David To
Community Manager
5 days ago
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Contributor I
dbellisarioContributor I
asked in Lists, Segments, and Profiles

Add Klaviyo profiles to list

Hi there -  We need to add all of our profiles in Klaviyo to a single list, so that we can delete the profiles (you can’t delete profiles without a list). We can’t seem to find any way to add our *profiles* to a list. The only options are uploading a CSV, but that doesn’t help us delete the profiles so… Thank you for any help - neither the support email nor chatbot are working

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David To
Community Manager
5 days ago
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Contributor I
Thomas Clayton-SmithContributor I
asked in Lists, Segments, and Profiles

Segmenting based on customer 'Product Ordered' = 'Product Type' in Shopify

Hi there,I am wanting to create segments based on the Product Types people order from Shopify. E.g A customer orders ‘product a’ from my Shopify store and ‘product a’ has a ‘Product Type’ of T-Shirt. Seems like a pretty stock standard detail to pull from Shopify orders but i cannot find those metrics anywhere in Klaviyo. Am i missing something here? Any help would be great. Thanks

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Contributor I
6 days ago
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Problem Solver I
MaxwellProblem Solver I
asked in Lists, Segments, and Profiles

Link to subscribe?

I have a “sign up to our newsletter” button on our website. I built the form with HTML. How do I link the “subscribe” button to have people brought into my Klaviyo List?

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M
Problem Solver I
6 days ago
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Contributor I
ADeStefanoContributor I
asked in Lists, Segments, and Profiles

Profiles in Segment. Where are they coming from?

Hello! I created a new segment of profiles that are NOT suppressed and have received 0 emails over time. The list is very large and I am trying to figure out where these people are coming from and if it is ok to send an email campaign to them. They are not on my Main list which is rather confusing. I am fairly new to Klayvio and email marketing in general so I am struggling to understand these sort of things. Any help is appreciated. Thanks in advance!

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retention
Partner - Platinum
6 days ago
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Contributor I
Jorge El ParcheContributor I
asked in Lists, Segments, and Profiles

How do I get a segment of customers who have spent over a certain amount in the last X days?

I am looking to create a segment of customers who have spent $1000 within the last 180 days. However, as we offer subscriptions, many of our subscribers have already spent $1000 on our website within this timeframe.Can I create a tag to exclude these subscribers from the segment? Is this possible? Do you have any better ideas?Thank you."

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matthewstuckings
Active Contributor II
12 days ago
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Contributor I
KarinContributor I
asked in Lists, Segments, and Profiles

How do I clear a suspicious tag on an email so it stops skipping

We have a very good customer who’s email has been flagged as suspicious email so has continued to be skipped since March. How do I clear the “suspicious email” tag on her profile?? She isn’t receiving anything from us including abandoned cart and thank you emails.

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S
Contributor I
12 days ago
Kinozoom
Contributor I
KinozoomContributor I
asked in Lists, Segments, and Profiles

Profiles with no source

I seem to have 64 profiles that have no source. All the others are  Either from my Klaviyo forms or -50(Shopify).Any thoughts on where these would come from?

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chloe.strange
Community Manager
12 days ago
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Problem Solver I
Josh RubyProblem Solver I
asked in Lists, Segments, and Profiles

Subscribers keep getting added to the wrong list despite all efforts.

Hello community, I know that there are similar topics like this, and trust me when I say that I’ve tried everything. Here is the issue, I'm having difficulty with getting my Shopify subscribers getting added to the list that I want on Klaviyo. There are two lists, a pre-launch list and the newsletter list. The integration of Shopify and Klaviyo is already successful, also I’ve synced my Shopify email subscribers to Klaviyo and I’ve as well synced it to the list, “Newsletter”. I also have set the DOI for the Newsletter list, but every time I try testing where the subscribers would get added to (with one of my emails), I only get the confirmation message that was initially set for the pre-launch list, and when I confirm, my email get added to the pre-launch list and not the Newsletter list. Would deleting the Pre-launch list help? Although I am afraid that if I delete the Pre-launch list, the emails would get added to somewhere I do not know of (I’ve been a website developer and I have P

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J
Problem Solver I
12 days ago
M
Contributor IV
MaggieContributor IV
asked in Lists, Segments, and Profiles

Suspicious Number of New Subscribers

Oh, that they were real….that would be awesome but unfortunately, the uptick in subscribers yesterday does not correspond with an uptick in website visits or social media posts and some of them look suspicious. Is there a way to tell which ones are real?They were also all added over the course of three minutes.

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essenceofemail
Problem Solver I
13 days ago
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Contributor I
tim_fullyContributor I
asked in Lists, Segments, and Profiles

Is it possible to supress users via api?

HeyI can only find information about deleting profiles, i can’t find anything about suppressing profiles via the API?The docs arn’t the best either to be honest. Is it possible to suppress users via the api?

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matthewstuckings
Active Contributor II
13 days ago
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Contributor I
MorganLeeContributor I
asked in Lists, Segments, and Profiles

List clean up - how to move users to suppressed

I am trying to do a full list clean, I have 35,000 active profiles, which need cleaned up desperately.  I made an unengaged segment of:This only gave me 600 profiles- I don’t know how to move them to the suppressed folder and I also don’t know how to tackle the other thousands of names.  Any Advice?

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matthewstuckings
Active Contributor II
13 days ago
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Problem Solver I
BenProblem Solver I
asked in Lists, Segments, and Profiles

Request: One-click suppress profile please

Hi There, can we please get a huge Suppress button on profiles?Manually suppressing a person is incredibly convoluted in Klaviyo currently.Sometimes we naturally want to accomplish tasks from a profile context as well - right?And because manual unsubs occur rarely, you waste 5mins trying to accomplish it, then 5mins googling it -  EVERY TIME!Hope that makes sense. Cheers

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matthewstuckings
Active Contributor II
13 days ago
M
Contributor I
MasonKContributor I
asked in Lists, Segments, and Profiles

Automatically Suppress Profile

Hi all, We have an issue where we have a very large contact list, however, are only actively emailing a small portion of them. Is there a way, within the Klaviyo UI and not through API, to automatically suppress profiles that have been inactive for 30+ days, so we don’t get billed for them? Thanks 

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matthewstuckings
Active Contributor II
13 days ago
J
Contributor I
JaniceHereContributor I
posted in Lists, Segments, and Profiles

Have CSV files but may be not correct to send to Klaviyo... Anyone out there willing to help remotely?

Have CSV files but may be not correct to send to Klaviyo... Anyone out there willing to help remotely?

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Dov
13 days ago
P
Contributor II
pzonglobalContributor II
asked in Lists, Segments, and Profiles

Question on Segment numbers not adding up

Hi,  My segments numbers are not adding up, please help. I used RFM model, and below are the metrics:( I only use Rencecy and frequency).--R: In the last 14 days,  if a user has done either of viewed product/clicked email/active on site at least once then it means 「close}; if outside of 14 days, a user has done either of viewed product/clicked email/active on site at least once it means 「far」F: if a user has done either of viewed product/clicked email/active on site greater than 1 then it means 「high}; if a user has done either of viewed product/clicked email/active on site less than 2 then it means 「Low};--Then we have 5 segments:Potential Sum ( anyone has done either of viewed product/clicked email/active on site at least once over all time and hasn’t purchased)Potential High (R is close, F is high)Potential medium (R is close, F is low):Potential Low (R is far, F is high):Potential Low (R is far, F is low):For some reasons, the potential sum somehow doesn’t equal the rest four combi

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Dov
13 days ago
K
Contributor I
KindeRContributor I
asked in Lists, Segments, and Profiles

Discrepancy in data display

Hello,I have data that displays varying figures for the same information.When I want to verify the number of unsubscribed individuals from my list using the “Segment” feature, I obtain one figure - 1868, but if I refer to the list growth report, I receive a different number - 219.Could you tell me why ?Kindly review the attached files. Thank you.

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Dov
17 days ago
MattR
Contributor III
MattR
posted in Lists, Segments, and Profiles

Segment definition "is not in segment."

Hi Klaviyo community,I wanted to start a thread about an issue in Klaviyo that there doesn’t seem to be much discussion around (unless I’m missing something).Let’s say you have a Newsletter list, and that you’ve segmented that list into a few engaged segments. For example, Engaged but Never Ordered (ENO), Engaged & Have Ordered 1+ Times (EO1), and Engaged & Have Ordered 3+ Times (EO3).Now let’s say you want to send an email to everyone in your Newsletter list that isn’t in one of those three engaged segments -- in other words, your unengaged profiles from your newsletter list.The simple solution would be to create a segment that says “Is in Newsletter list and is not in segment ENO and is not in segment EO1 and is not in segment EO3.” Now, between your unengaged segment and your three engaged segments, you would have your whole list covered dynamically, with no profiles slipping through the cracks.However, in Klaviyo there's no segment definition that is "is not in segment."Ins

1
Dov
17 days ago
Platanomelóm
Contributor II
PlatanomelómContributor II
asked in Lists, Segments, and Profiles

Blacklist domains

First post :DI have looked around in the help docs but couldn’t find any details on this… Is it possible to add a blacklist of domains we don’t want to accept subscribers from? I think it would be a very cool feature to avoid spam traps, scrappers (like Milled) and others.Thanks in advance!

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I
Contributor I
18 days ago

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