Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,144 Topics
  • 3,152 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1144 Topics

S
Contributor I
scopertaContributor I
asked in Lists, Segments, and Profiles

Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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T
Contributor I
1 month ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles

Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Community Manager
4 months ago
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Contributor I
jelgieContributor I
asked in Lists, Segments, and Profiles

How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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D
Contributor IV
1 year ago
J
Contributor I
jason.dContributor I
asked in Lists, Segments, and Profiles

How to send multiple client tracking event at a single second - Magento2

I am using Magento 2.I am using “Create Event” endpoint (https://a.klaviyo.com/api/events/) https://developers.klaviyo.com/en/reference/create_eventIn my store I am sending multiple tracking requests at a time.If I send 5 requests, only 3 is received in klaviyo.Is there a way to send bulk requests? 

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J
Contributor I
2 hours ago
Hkeen312
Contributor III
Hkeen312Contributor III
asked in Lists, Segments, and Profiles

Extra profiles mystery for a non ecommerce website

Hello, In the last month I’ve built an email list in Klaviyo from 0. This is for a local restaurant that only has menu’s on their website. There is no way to make a purchase, put something in a cart and abandon it, etc. All you can do on their website is view menus (cannot book online, cannot click to call, etc.). The only way for me to collect emails is through the opt in form. My understanding is that in order for these profiles to be getting to this account is by typing it in the opt in page? Yet I’m still getting about half the profiles that have the yellow icon that says, “Never Subscribed!” … I’ve already looked this up in the community and through klaviyo support, and the explanation is: when people interact with the site, but do not opt in (so they add to cart and abandon cart, etc.) you get these profiles from that.But on this restaurant’s site there is no cart. No shopping is possible. There is only one place to put your email and it is on the opt in page. The only other thin

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Hkeen312
Contributor III
16 hours ago
E
Contributor I
ElisabethContributor I
asked in Lists, Segments, and Profiles

Confirmation email is not sent after signing to a list

Hello,I am using Klaviyo integration in Channelize via the API key. There is a form for people to add their email and join the list. With single opt-in everything works fine.But with double opt-in, users never receive the confirmation email and therefore are not added to the list. (And I have checked spams etc)Any hint of what to do to solve this?Thank you 

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Taylor Tarpley
Community Manager
2 days ago
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Contributor I
PeytonContributor I
asked in Lists, Segments, and Profiles

Conditional Split Specific Email Open

I'm looking to add a conditional split to one of my flows. Essentially, we are sending 4 emails over 1 month. After 30 days they hit the conditional split. I'm looking to have anyone who has opened one of those 4 emails continue on the flow and anyone who has NOT opened one of those 4 emails to be split onto a separate branch. However, when I go to make the trigger, it is just a generic "Opened Email at least once in the last 30 days".  There is a filter option, but when I select it and go to choose my property it says there are no items on this list. I found this article on segments where it's mentioned that you can build segments off who opened a specific email. However, I don't know how to do this. https://help.klaviyo.com/hc/en-us/articles/115005061447-Introduction-to-Segments-in-Klaviyo#what-is-a-segment-1 Can you help?

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David To
Community Manager
5 days ago
KatherineB
Partner - Platinum
KatherineBChampion & Partner
asked in Lists, Segments, and Profiles

Determining value of email subscribers vs conversions on landing page

I have a client who has a very successful landing page funnel. When someone starts checkout, there is an API call to add that profile to a list called “prospect list” although these profiles have not subscribed to email marketing. People on the prospect list will go through an abandoned checkout flow. What we’d like to determine is the value of subscribers who join the email list through the website and then buy, vs customers who place an order directly on the lander without subscribing to email. I’m struggling with the best way to collect this information accurately. Any ideas Champions? @In the Inbox @Bobi N.  @chelsgrove @Akers Digital @Spark Bridge Digital LLC @retention  @ebusiness pros @Omar @inboxingmaestro @Brett_Gatsby @Ashley I. @Kylie W 

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Bobi N.
Partner - Platinum
6 days ago
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Contributor III
lollygagContributor III
asked in Lists, Segments, and Profiles

how to fix email Suppression

HiA customer entered the wrong email when subscribing, all emails to him via Klaviyo bounced hard, he is now Suppression.He contacted me and asked me to correct his email address, i did, but he is still suppressed how do I fix it so he can get email again?thank you 

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L
Contributor III
6 days ago
A
Contributor I
AdamMcAContributor I
asked in Lists, Segments, and Profiles

Default Country drop down list

I want to be able to let my site visitors choose their location/country from a drop-down list when they signup but at the minute I have to create a manual list and enter all 190+ countries as options. You have a drop-down list with country under “Phone”, couldn’t you just take that exact piece of code, remove the extension information, and use that as a drop-down list for “Country”? It would save a huge amount of time, especially as you cannot clone a Signup Form across different lists, meaning you have to enter the same 190+ countries every time you create a form for a new List.

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Contributor I
6 days ago
D
Contributor I
digitalContributor I
posted in Lists, Segments, and Profiles

List/Segment Help?

Hi everyone! I’ve inherited this account from when I started at the company, and there are several different lists/segments with all different numbers that I’m not sure if they are relevant or not. Would anyone be willing to jump on a call with me to go over which ones are worth saving?  Thanks so much

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bluesnapper
Partner
7 days ago
M
Contributor I
MogensContributor I
asked in Lists, Segments, and Profiles

Removing profiles from segment

Hi to you all - new here :-)So sorry if this has been asked before:I’ve created a segment of profiles, which have shown interest in a certain product.Some of them are, however, unwanted in the segment…But I can’t figure how to remove them - that is ONLY from that segment?It would have been great if there was click boxes with an option: Remove from this segment.Thanks in advance

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Dang Le
Contributor IV
7 days ago
G
Contributor I
germancynicContributor I
asked in Lists, Segments, and Profiles

Need help: Back in Stock Email will be sent out to recipients after its DOI confirmation only

Hey klaviyo community,as some of you may know German regulatories are strict on online marketers here. Therefore to be able to send a Back in stock/ Back in order flow to the people who signed up for it, I must have their consent via double opt in mail before.The problem: Back in stock is a metric not a list and therefore no DOI can be triggered over the affiliation of a profile to a list.I would need something like this:Trigger: When someone Subscribed to back in StockIService Email: Send out Double Opt In Mail.IBack in Stock Delay: Wait until recipients item is back in stock AND recipients consented to marketing mail via DOIIBack in Stock: Email #1Can somehow help me with that? My logical thinking is not strong enough 😅   

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G
Contributor I
7 days ago
M
Contributor I
MadhappyContributor I
asked in Lists, Segments, and Profiles

Auto Tagging Customers in Shopify based on Segment in Klaviyo

Hi, we have some auto generated segments in Klaviyo and wanted to add specific tags in Shopify if a customer email existed in a Klaviyo segment. Is there anyway to have this completly automated in which customer tags in Shopify are automatically added or removed based on if they enter or exit a segment in Klaviyo?As an example, if a customer exists in a Klaviyo segment named “VIP - Tier 2”, we would want to have tags automatically appear in Shopify in their customer profile of “VIP” and “VIP - Tier 2”. Is this at all possible without manually exporting a csv and importing it into Shopify?

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stephen.trumble
Community Manager
7 days ago
I
Contributor I
irenebylia22Contributor I
asked in Lists, Segments, and Profiles

The birthday option does not appear in the segment properties option.

Hello Community! :) I am currently trying to create a segment to collect the birthday of my customers.However, when I select the "properties about someone" option in dimension section, the Birthday option does not appear.  Has this happened to anyone else? Do you know how to fix it? If not, do you know of another way to create this segment and collect the date of birth? Thank you for your help! :)Irene

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ebusiness pros
Partner - Silver
8 days ago
A
Active Contributor I
arbradorActive Contributor I
asked in Lists, Segments, and Profiles

Default properties

Hello!I just watched all the videos on properites and am still confused. I understand how to enter a custom property but where are the default properties?For example if I want to enter a person’s gender do I need to create a custom property? It seems there would be a default for this.Thanks,,Lora

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A
Active Contributor I
10 days ago
Alulette
Contributor I
AluletteContributor I
asked in Lists, Segments, and Profiles

Import subscribers to Klayviyo

Dear Klaviyo community We have moved from Mailchimp to klaviyo and must have our existing subscribers moved to Klaviyo. In Mailchimp, we have an automation flow that invites people to trailer service.The flow consists of a series of 6 emails.1st welcome email (immediate delivery)2. three-month service (delivery: 11 weeks after previous mail)3rd annual service (delivery 36 weeks after previous mail)4th annual service (delivery 36 weeks after previous mail)5th annual service (delivery 36 weeks after previous mail)6th annual service (delivery 36 weeks after previous mail)  The flow in Mailchimp has been on hiatus for a good 6 months.So is it somehow possible to move our existing subscribers so that the dates they have signed up for service follow them?

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Adam Ragsdale
Partner
12 days ago
S
Contributor I
Sergio BisioContributor I
asked in Lists, Segments, and Profiles

Can Klaviyo Profiles Show Ad Activity (e.g., ad engagement/clicks) Similar to HubSpot?

Hello,I'm trying to gain a deeper understanding of the customer journey on my website and through my ads using Klaviyo. Previously, we utilized HubSpot which allowed us to see activity related to Google and Facebook ads within each profile. Does Klaviyo offer a similar capability? If not natively, are there any integrations or tools that could achieve this?Gaining a comprehensive view of the complete journey is essential for us.Thank you!

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S
Contributor I
12 days ago
E
Contributor I
ewitmanContributor I
asked in Lists, Segments, and Profiles

Randomly Segment a Segment

We currently have a segment template we use lets call that our “mailable list”. I would like to build 2 new segments based on that segment. There would be randomly split into 75% and 25% but that 75 and 25 should remain the same. So if Joe smith gets placed in the 75% segment he would remain there throughout. But if they no longer meet the requirements of the original segment they would fall off like normal. And any new people that meet these requirements would go between both new segments keeping the 75-25 split. Is this even possible?If so how would i go about doing this split?

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Jessica eCommerce Badassery
Partner
13 days ago
E
Contributor I
eaglepeakoutdoorsContributor I
asked in Lists, Segments, and Profiles

Create segment via API

Does anyone know of a way to create a segment via API? Im trying to automate creating a segment to contain all profiles in the account. There is an endpoint to create a list through the API, but I cant find an endpoint to create a segment.The reason I ask here is because I have noticed that there there are API endpoints that exist but are not included in the documentation. Possibly because they have been deprecated.If anyone has any input here it would be much appreciated! Thanks!

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jimk
Active Contributor I
13 days ago
L
Contributor II
LoicH37Contributor II
asked in Lists, Segments, and Profiles

How to add a filter item price greater than?

Hi everyone,  I would like to know whether there is a direct or indirect way to create a segment of a ordered product event where the filter is item price greater than [insert value]?  When adding a filter to my condition, changing the equals condition seems impossible.  The use case I try to achieve is to send an email to customers who once bought an item that costs at least a certain amount.  Hopefully, someone has already been in the same case and found a workaround!  Thanks in advance,  

8
L
Contributor II
14 days ago
L
Contributor II
LoicH37Contributor II
asked in Lists, Segments, and Profiles

Campaigns breakdown by segment

Hi all,  Is there a built-in functionality in Klaviyo that provides the possibility to compare segments’ performance for a given campaign?  Thank you in advance.  Best regards, 

3
L
Contributor II
15 days ago
B
Contributor I
BartfishContributor I
asked in Lists, Segments, and Profiles

Bulk Upload Property Filters for a Segment

I have a list of around 300 custom properties we are using and I’d like to find a way to bulk upload them to a segment definition filter. Right now it seems like my only option is manually enter them as “OR” filters but this is very time consuming for so many properties. Surely there has to be an easier way to do this?

11
A
Contributor I
19 days ago
M
Contributor I
mcmmContributor I
asked in Lists, Segments, and Profiles

How to exclude 0 to 0.01€ orders from being considered as purchases?

Hello, On my company’s website, it’s possible to order a sample of our product for free and on Shopify these sample requests show as orders.I want to set up a segment for repeat buyers, but I don’t know how I can exclude sample orders from being considered as orders and only count the clients who ordered real products. Even if I add the filter of order product value as greater than 1 + placed order is greater than 1, the segment will still count the sample orders as “real orders” and clients who just ordered a sample and another product will be considered as repeat buyers. How should I proceed? Thank you.

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In the Inbox
Partner - Platinum
20 days ago
D
Active Contributor III
dgibbsActive Contributor III
asked in Lists, Segments, and Profiles

Segments with "Contains" instead of Equals and other hardcoded limitations

There are a few of these hardcoded qualifiers in the segment builder.I would love for it to be a selection box of equals, contains, starts with and other common options for filteringSimilarly, the ability to select multiple values in one section rather than adding multiple lines for each productname from a list. I had a similar issue with Date based fields. I can choose if the date was between 5 and 10 days AGO but I cannot select a segment with a date field that is in THE NEXT 5 to 10 days. I can select a group that is within the next 10 days, but there isn’t even an option to add an exclusion to say “not to include” people who are within the next 5 days to get me the segment I was after. I understand that these hardcoded limiters on the segment builders are not necessarily a quick fix, but is there maybe a way to build segments with raw SQL code to cover for these gaps in the system until the hardcoded limitations are expanded? Thank you,Don

5
David To
Community Manager
21 days ago

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