Do I have to wait for a purchase for me to create a segment for an item?

  • 13 October 2022
  • 1 reply

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Hi! I have shopify and Klaviyo connected and need assistance with segmentation. I am trying to send emails based on at least 2 categories or collections. Only 1 item from both collections appears when I select; placed order and then items. The only thought is the 1 item pops up because that is the only purchase i have had yet. I want to create a segment and automation for when people buy. Do I have to wait until at least 1 purchase is made or each item? 


Best answer by alex.hong 14 October 2022, 03:33

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Userlevel 7
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Hi @Innherpeace ,

Welcome to the Community.

In Klaviyo you will only see the product appear in the dropdown if that product has been purchased by at-least one customer. If no one has yet purchased this product, it will not populate into a Klaviyo dropdown. ​To work around this, you can make a test purchase with all the products in order to populate it into Klaviyo.