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How can I export a survey results for 'unsubscribe reason'?

  • 11 January 2023
  • 3 replies
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Userlevel 1
Badge +2

Hi! 

I'm trying to figure out how I can make an export or a report for the unsubscribe reasons.

I've already made a small survey when people opt-out. But I would like to have a list of reasons why people opt out. 

Does somebody know how to do this? 
 

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Best answer by SemMob 12 January 2023, 09:51

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3 replies

Userlevel 1
Badge +2

Hi @Taylor Tarpley

Ofcourse! 

So first I implemented these steps: https://medium.com/klaviyo-developers/solution-recipe-16-opt-out-survey-capture-and-record-an-unsubscribe-reason-when-customers-d72f92fe8a58 

For enabling the unsubscribe page go to Account > Settings > Email Preference > Edit Email Unsubscribe page to the Hosted Page

For the dashboard go to Dashboards > Create Dashboard > Add Data View > Create from Cratch > Metric: Unsubscribed > Unique Counts > Group: UnsubscribeReason > Filter: Select all > Take a Bar graph and it will look something like the graph below.

 

-Sem

Userlevel 7
Badge +60

Hi @SemMob

 

Happy to hear you’ve arrived at a solution already! 

 

Do you mind sharing the steps you took to solve this yourself as this could potentially help other users who have the same question in the future? 

 

Thanks for participating in the Community!

-Taylor 

Userlevel 1
Badge +2

Nevermind! Already fixed it :) 

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