i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.
Is it possible that Klaviyo is not tracking my open rates correctly?
Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.
And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails.
So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not.
Best answer by alex.hongView original