List Question

  • 12 April 2022
  • 1 reply

Badge +2

Hello Klaviyo Community, 

I need your help!

I have created a List called Customers Mailing List. Customers who have joined my newsletter or place an order go to this list. They will receive weekly newsletters from me. Customers who sign up to the newsletter will receive a Welcome Series Flow. 

I’ve added a flow filter on the Welcome Series Flow which should prevent customers that have already placed an order from receiving the Welcome emails (I dont want them to receive this). However from my testing, it seems that the filter is not working and all customers (even the ones that have placed an order) receives the email. 

On Klaviyo the customers profile is showing that they have placed an order. 

Ive attached the profile and trigger sections.

Is anyone able to shed some light on this?

Thank you in advance,



Best answer by alex.hong 12 April 2022, 22:04

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1 reply

Userlevel 7
Badge +58

Hi there @alanaadolfo,

Welcome to the Community!

To start, do you think you could share the first step of the Flow so I can understand what your set up looks like and where this filter actually falls into place?
Also, would it not work to create two different lists and send different flows based on these two different lists?

Looking forward to hearing back,