Hi, where would i report issues with the recharge/klaviyo integration?
It’s incorrectly reporting that 95% of my current product subscribers have 0 active subscriptions in the custom property ‘rc_active_subscription_count’
Best answer by DovView original
Thanks Dov, i just did the historic data import before i saw your post and that has fixed it!
BTW rc_active_subscription_count is part of the V2 recharge klaviyo integration.
Thank you for sharing this with the Klaviyo Community.
In our ReCharge Integration documentation, there's a section about "Customer Data Synced from ReCharge" — in it, it outlines how Klaviyo adds a custom property to profiles with active subscriptions. This property is ReCharge Subscriptions rather than rc_active_subscription_count. You may want to verify with Recharge what rc_active_subscription_count is referring to exactly. With respect to the custom property Recharge Subscriptions:
Here's an example of what that custom property looks like in a profile:
Additionally, if the user is a current active or inactive subscriber, this status will be tracked under Shopify Tags. In this example, the user is currently an active subscriber.
If you are still noticing discrepancies in subscriber count, you can run a historical sync by navigating to the Integrations Tab within Klaviyo > Recharge > Re-import Historic Data.
I hope that helps!