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Shopify Customer Metafields

  • 29 June 2022
  • 8 replies
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Userlevel 2
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Shopify is going all-in on their Metafields implementation. Will Klaviyo add metafields data to their platform?

 

For example: Customer Metafields would be super handy. We could collect all sorts of data and sync it over to Klaviyo.

 

Shopify’s own segmentation tool does handle these use-cases: https://changelog.shopify.com/posts/segment-by-customer-metafields 

 

Anyone know if that’s already possible somehow?

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Best answer by alex.hong 29 June 2022, 22:26

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Userlevel 7
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Hi @DriesP,

Thanks for bringing this up and I think I can speak on some info regarding Shopify and Klaviyo metafields.

Unfortunately you are limited to only the fields which are sent by Shopify, this is not something Klaviyo can change.
 
If you want to see the full information that can be pulled through you can view the metric in the analytics page and then click on the details under a customers' timestamp:
 
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All of the information here can be used in your emails, it might be worth checking with Shopify if they can include extra fields or alternatively you can create a custom field using our APIs which would require work from a developer on your side.
 

Hope this helped,

Alex

Userlevel 2
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Hi @alex.hong 

 

Thanks for that answer. All though my whole point is that Shopify has much data, that’s open to grab with their API’s, but Klaviyo doesn’t use it yet.


Basically it would be great if Klaviyo would sync more available Shopify customer data to profiles:

- Customer Locale:
https://shopify.dev/api/admin-graphql/2022-04/objects/Customer => customer.locale 

- Customer Metafields:
https://shopify.dev/api/admin-rest/2022-04/resources/customer => customer.metafields (Can fetch all metafields or let users choose) 

*Shopify Customer Metafields are where Shopify merchants can store additional information about customers. (VAT info, Loyalty tier, Birthday date etc…)

If Klaviyo One want to be the unified customer platform these seem pretty straightforward tbh :-)

Thanks for looking into this or forwarding this to the dev team!

Hi @alex.hong 

As mentioned, this seems like a no-brainer feature seeing all of this customer metadata is vital for personalized customer communication. Where can we submit this request to the dev team for possible inclusion as a Klaviyo feature? It would be simple for us to setup custom properties in Klaviyo that sync with the profile in Shopify via the api. I know you guys are wanting Shopify to release an app that allows us to specify what metafields are sync’d, but having all of this rich data on my customers without being to use it for marketing purposes is a shame. 

Userlevel 7
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Hi @Brian Horner ,

Thanks for the feedback and I have submitted a product update request based on your comment. Additionally, you can post into our Developer group on the Community so that we get more attention to this. The more Klaviyo sees a certain feature or idea, the larger push it has to bring that to live.

 

Have a good day,

Alex

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This would be so helpful! Really would like to use metafields as source of truth on customer data. It would be extremely helpful to see these automatically from the default shopify integration. 
 

If you could also connect these to Klaviyo forms so you could update/populate metafields from Klaviyo, that would be great. There are other apps that sync data into metafields, which means the metafield needs to be a source of truth. If using custom Klaviyo properties, how do other apps see that info without custom API dev. 
 

I can’t stress enough how helpful this would be and I think with privacy regulations and first party data, being able to store and operate off of metafields will be critical for many businesses. 
 

Please add me to feature request and any updates on this feature. Happy to interview on expectations or whatever would be helpful. 
 

Thank you! 

Userlevel 3
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@alex.hong Would you mind explaining how to view the fields for a customer in the analytics page as per your screenshot?

 

Thanks

Sean

Userlevel 7
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Hi @SeanMcC ,

Does it not appear when you go to a specific customer’s tab and click into their Activity area?

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Hi, everyone. I posted the article about syncing metafield to klaviyo.
If you have some problem about it yet, please check it if you like.

 

https://dev.to/tomoyanakano/sync-shopify-customers-metafield-to-klaviyos-profile-3117

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