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Spam Profiles added every few minutes

  • 26 December 2023
  • 1 reply
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  • Contributor I
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Hello,

We are having a new issue with spam profiles being added to our active profile count every few minutes.

 

 

Do you have any ideas on the cause of this?

I have double checked that our lists are all double-opt in. There is only a gift card draw pop up on our website, and a newsletter sign up in the footer. The spam profiles in klaviyo do not show any details on where they signed up.

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Best answer by stephen.trumble 26 December 2023, 20:58

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Hey @svc 

Thank you so much for reaching out for help with this!

What integration are you using with Klaviyo? Often times, these spam profiles are are added without actually being added to a list (which negates double opt-in) because your integration is automatically sending them over (often through a checkout started event). If you are using Shopify you can check out this article which talks about how to protect your store from these bots.

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