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Uploaded profiles were not uploaded to a List

  • 21 April 2022
  • 1 reply
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Hi Guys,

 

I’ve recently signed up for Klaviyo and integrated my mailchimp account across to Klaviyo. In our Mailchimp account, we have several different audiences for different websites etc. When integrating I made the mistake of not selecting a specific list and it bought across all the contacts (when I only need some of them). is it possible to undo this integration or what is the best way of erasing the unwanted contacts in my klaviyo account but, not erasing anything in my mailchimp account.

 

Thanks,

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Best answer by Taylor Tarpley 21 April 2022, 22:31

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Hi there @zackbluekanga

 

Welcome to the Community! Sorry to hear of your migration accident, we can definitely fix this though! 

 

To fix this issue, I would suggest re-uploading your MC contact, who are already active profiles in your account, to a specific Klaviyo List. Klaviyo doesn’t create duplicate profiles if the email address on the profile already matches an existing profile in your Klaviyo account. Therefore Klaviyo will update your profiles to be added to this List. 

 

I’d check out these resources for more insight! 

Guide from Migrating from Mailchimp

 

Thanks for sharing your question with us! 

-Taylor

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