When creating a segment, why do I not have the "Accepts Marketing" profile property?

  • 5 March 2021
  • 1 reply

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I want to create a segment in my base.

I select property about someone, and not have the choice “Accept Marketing” . In my other shop i have this choice...


What is the problem ?

Thank you for your help



Best answer by julie.accardo 7 March 2021, 17:49

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The “Accepts Marketing” profile property syncs for subscribers that have accepted marketing at checkout in a Shopify store. 

Few things to check:

  • Is this second store a Shopify store or powered by another ecommerce platform?
  • If you are using Shopify for this store, do you have the setting that routes users that accept marketing at checkout to a Klaviyo list set?


You can also collect consent through Klaviyo signup forms


Here is our help center article on how to manually import consent for subscribers


Hope this helps!