Currently, the “Placed Order” event is transferred from Shopify to Klaviyo without any delay. This means that order tags which are added a few seconds after the order is placed via a Shopify Flow are not included in the event data sent to Klaviyo. As a result, we can’t use these tags for segmentation in Klaviyo flows.
Unfortunately, Klaviyo does not re-sync metrics after they’ve been recorded, so it’s not possible to retroactively include the order tags in the original Placed Order event.
Has anyone found a solution for this issue or had experience with any of the following approaches?
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Re-fetching order data in the Klaviyo flow:
Using the Shopify Admin API to fetch the latest order data (with tags) within the Klaviyo flow where the segmentation is needed. This seems complex to implement, and we’re unsure if it would work reliably. -
Creating a separate trigger event:
Sending a custom event to Klaviyo once the order tags have been successfully added, and then using this as a trigger for segmentation or flows. -
Using a Klaviyo connector in the Shopify Flow:
Adding an action in the same Shopify Flow that sets the order tags, using the Klaviyo connector to update the customer profile with those tags as custom profile properties. These sync to Klaviyo almost in real-time. However, any tags added this way would need to be carefully managed (e.g., removed if they no longer apply).
