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'Tis the season to help others - answer questions, offer support, share advice

17 days ago

Welcome to the Klaviyo Community!

14,592 Topics
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37,229 Members

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Strategic advice

211 topics

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suyogpContributor II

Analytics

Dynamic Image URL

There is a main product. That main product comes with a free tool kit which has 7 items in it. when someone add the main product to cart, then added to cart metric is triggered 8 times as shown in figure. And when the abandoned cart email is sent, t

ronen takProblem Solver I

Developer Group

Incorrect Open Rate Calculation When Using Metric Aggregate API

I am having an issue calculating the Open Rate using the Klaviyo API.To calculate Open Rate, I divide Unique Email Opens by Received Emails. This usually works as expected, but in some cases it produces illogical results.For example, when querying da

kewContributor I

vip /reward flow for spend

Hi allI don’t want to use smile or any loyalty programme any more, done with the whole points thing!I want to build a flow JUST in klaviyo that rewards VIP spenders in my shopify store ie -placed orders to the value of $500 -get $25 voucher in an ema

danielvucContributor I

Marketing

Shopify Draft Order Invoice Notification template missing

Has anyone been able to edit the Shopify Draft Order Invoice notification in Klaviyo? This notification is not supplied as a prebuilt template. I’ve tried exporting the html code in the shopify notification into klaviyo but it throws off errors.Has a

Talia0302Contributor I

Marketing

Setting Up Dynamic Delivery Flows for Fresh Products Based on Region and Order Date

Hi Klaviyo support,I’m working on setting up a delivery update flow for an ecommerce store, which delivers fresh dog food across different regions in Australia. We’ve already distinguished between frozen and fresh products in separate flows, as these

mrosiqueActive Contributor I

Marketing

Embed signup form multiple languages

Hello,There are many docs related to how to manage multiple languages, however all of them are focused how to manage the languages after collecting the client data.My signup form is embed (Shopify store) within the home page, into the Klaviyo app blo

SanketActive Contributor I

Marketing

How can I create a segment where it tells me which users have not confirmed the double opt-in?

Since Klaviyo has set ‘Double Opt-In’ as default to our existing lists. It has dropped our open and click rate. And has also created bad user experience since they are not receiving emails they susbcribed to. Our audience is mostly senior 60+ age gro

caitmcswnyContributor I

Service

Selecting specific product image in Static Product Block

We often create grids of products in our emails, but we like to select which specific image is displayed for each product — sometimes a cropped shot, sometimes a flat lay — rather than always using the hero/first image from Shopify. While all of the

junshengContributor III

Developer Group

How to get Profile ID as a variable?

Hello, I am creating a Klaviyo flow in which an external webhook is added. In the webhook, I need to get the value of the Profile ID (or Unique ID which looks like: ‘01H93QW1DV42YDCQN*********’) and add it to the request body. How I can get the value

WoodhopeContributor IV

Analytics

Legacy Added to Cart vs Shopify Added to Cart

Hi everyone, I’m trying to get some input from other Klaviyo + Shopify users.We currently have both the Legacy (cookie-based) and the Shopify Added to Cart events active, and we’re seeing a consistent 3–4x difference in volume, with the Legacy event

suyogpContributor II

There is a main product. That main product comes with a free tool kit which has 7 items in it. when someone add the main product to cart, then added to cart metric is triggered 8 times as shown in figure. And when the abandoned cart email is sent, t

ronen takProblem Solver I

Developer Group

Incorrect Open Rate Calculation When Using Metric Aggregate API

I am having an issue calculating the Open Rate using the Klaviyo API.To calculate Open Rate, I divide Unique Email Opens by Received Emails. This usually works as expected, but in some cases it produces illogical results.For example, when querying da

kewContributor I

vip /reward flow for spend

Hi allI don’t want to use smile or any loyalty programme any more, done with the whole points thing!I want to build a flow JUST in klaviyo that rewards VIP spenders in my shopify store ie -placed orders to the value of $500 -get $25 voucher in an ema

danielvucContributor I

Marketing

Shopify Draft Order Invoice Notification template missing

Has anyone been able to edit the Shopify Draft Order Invoice notification in Klaviyo? This notification is not supplied as a prebuilt template. I’ve tried exporting the html code in the shopify notification into klaviyo but it throws off errors.Has a

caitmcswnyContributor I

Service

Selecting specific product image in Static Product Block

We often create grids of products in our emails, but we like to select which specific image is displayed for each product — sometimes a cropped shot, sometimes a flat lay — rather than always using the hero/first image from Shopify. While all of the

WoodhopeContributor IV

Analytics

Legacy Added to Cart vs Shopify Added to Cart

Hi everyone, I’m trying to get some input from other Klaviyo + Shopify users.We currently have both the Legacy (cookie-based) and the Shopify Added to Cart events active, and we’re seeing a consistent 3–4x difference in volume, with the Legacy event

digiphoreContributor I

Marketing

Apply discount at checkout in Woocommerce based on list/segment

Hi - How do people typically apply a mailing list discount in WooCommerce? A customer would sign up to our mailing list via an embedded form and go into a list/segment. Then somehow we would use this data to apply a discount at checkout ...hoping th

importantmuffinContributor I

Marketing

Emails collected on forum on a $0 plan question

I would like klaviyo employees to reply to this. I am currently not on a paid klaviyo plan (I had an active account but I put my store on temporary hiatus which is why I’m currently on a $0 plan). However I will soon be on the paid plan in the future

101

4 days ago

I

importantmuffinContributor I

Service

email collection on a $0 plan

I am currently not on a paid klaviyo plan (I had an active account but I put my store on temporary hiatus which is why I’m currently on a $0 plan). However I will soon be on the paid plan in the future. My question is, I have created a new pop up for

253

4 days ago

B

benbick16Contributor I

Marketing

Integration with Framer

Feature request: Is it possible to get a direct integration with web builder Framer? They have substantially upped their Shopify integration capabilities, so it would be great to have a native or direct integration with them.

110

B

4 days ago