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K:BOS—the B2C event of the year

(Thu, Sep 25, 1:00 PM)

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Strategic advice

178 topics

seandrxContributor I

Featured Review Carousel Broken in Horizon Theme

I’ve recently updated my website to the new Shopify Horizon theme, and after the switch the Featured Review Carousel section is not displaying correctly on mobile. See screenshot.It shows as a much wider image, which in turn widens the website making it difficult to scroll on the home page.

parikshit_100Contributor I

Klaviyo Integration with default magento 2

I want to integrate Klaviyo with default Magento 2.4, but I'm having trouble with the integration part. It appears toerror 1) In order to finish configuring this integration, please setup or log in to your third-party account. (And already possess a Klaviyo account).error 2: Klaviyo cannot establish an OAuth Handshake connection with the Magento Server. Verify that /oauth/token/access and /oauth/token/request are both reachable.Additionally, it should be noted that the integration status is showing as inactive. Could you please advise me on how to fix this?

davemansonActive Contributor I

How to Create a Custom "Added to Cart" & "Viewed Product" Event for Magneto2

Hi,Does anyone have the snippet of code that is need for the added to cart & viewed product event for Magneto. I can find shopify and Bigcommerce. Many thanksDave

barbiedollContributor I

High bounce rate from Apple addresses

I switched from mailchimp to Klayvio about 2 months ago and my bounce rate for APPLE addresses is climbing fast. I started to trouble shoot today with my own icloud address, signed up on the klayvio pop up on my site and then did a test email to the new icloud address. I received neither the welcome flow email for sign up or the test email. they are just not there. SO I’m not sure what to do but I 100% did not have this issue on Mailchimp. I read through some previous threads on the topic which does seem to be a problem, but they always say resolved with no info. TY in advancebarb

TeaganContributor I

Signup form for Blogger website

Dear Community helpers,How do I install/embed a Klaviyo signup form (or pop up) on my Blogger website (I already have a pop up on my Shopify store). I would be very grateful for any help. Thanks so much. Teagan.

GabbyEspositoCommunity Manager

K:BOS Attendees

Welcome K:BOS 2025 attendees and nice to meet you!

👋 Hi everyone! I’m Gabby Esposito. I’m based in Boston and I’m thrilled to be part of this amazing Community AND attending K:BOS 2025. Here’s a bit about me: by day, I oversee all things digital community content here at Klaviyo, and by night, you can usually find me trying a new yoga class, curating a Pinterest board of outfit inspo, scrolling on TikTok, listening to Taylor Swift, or reading a twisty mystery novel. I am so excited to meet more people and learn more about hot topics in e-comm from some of the coolest brands. Specifically, so excited to see Paige because I am an OG Giggler.Let me know what you’re excited for. – Gabby

GabbyEspositoCommunity Manager

Calling all K:BOS attendees! Join the group chat

Engage in the K:BOS Community group to connect, mingle, and make plans with other K:BOS attendees before and during the event. Use it to:Break the ice before Day 1 even starts. We get it, attending conferences (especially alone and traveling to new places) can be daunting when you don’t know anyone and/or want to get to know more people. Post a brief introduction in a post with your background and where you are attending from. Network outside the chaos of the agenda. Skip the small talk at registration and pressure to make friends during your breakout sessions. Comment or like other posts in the group. Get answers from peers. Lost in Boston Logan? Not sure where to get the best and closest coffee? Need outfit input? Ask away here. Post a question and check back for a response and help others by answering questions.

Taishah99Contributor I

Strategic advice

Problem with spam complaint and unsuscribe rate

Hi there!I manage an account that belongs to an urn and cremation jewelry company. You could imagine people won’t want to receive our messages frequently.I am sending campaigns once a week and we try to be really respectful, using cremation jewelry as our main option when we want to promote products. I just send emails to new suscribers and people in my 30 days engaged segment. I also got a sunset flow and I clean my list frequently.Neverthless, I have a high spam complaint and unsuscribe rate problem. I understand it has to do with the type of product we’re marketing, but is there something else I can do to try to stay at healthy levels of spam and unsucribe rate?

Team CrodeonContributor I

Test email sends email from another campaign?

I'm running into a really weird issue that I've never encountered before.I'm working on campaign 1 and campaign 2, campaign 1 has already been sent out and campaign 2 is still a draft.I'm editing campaign 2 and I select send test email, the preview is still the right campaign when I click ‘send’, but when I go to check my inbox the email from campaign 1 has been sent to my test email addresses??? I test this not once, not twice, but thrice and Klaviyo consistently sends out the email from campaign 1, when I test campaign 2. I'm afraid to actually schedule campaign 2 as I cannot test it and am afraid that the wrong email would be sent out by Klaviyo. @Klaviyo, please address this really weird bug!

Adam Ragsdale2025 Champion

Strategic advice

7 essential email marketing tactics for small business beginners

7 essential email marketing tactics for small business beginners

Are you staring at your email marketing dashboard feeling overwhelmed? You're not alone. Many small business owners I’ve worked with know email marketing can be highly valuable to their business, but they don’t know where to start or how to make it actually work.Here’s the thing: email marketing for small businesses doesn’t have to be complicated. In fact, some of the most successful strategies are surprisingly easy to implement. Whether you're just getting started or you've been sending emails without much strategy, this guide gives you 7 proven tactics that can transform your email marketing from "just another task" to a real revenue driver.The best part? You can implement every one of these tactics in Klaviyo in just a few minutes or hours. Let’s dive in and build an email marketing foundation that works for your small business.1. How to set up a welcome series flow in KlaviyoYour welcome series is the foundation of everything else you'll do in email marketing. Think of it as your d

seandrxContributor I

Featured Review Carousel Broken in Horizon Theme

I’ve recently updated my website to the new Shopify Horizon theme, and after the switch the Featured Review Carousel section is not displaying correctly on mobile. See screenshot.It shows as a much wider image, which in turn widens the website making it difficult to scroll on the home page.

TeaganContributor I

Signup form for Blogger website

Dear Community helpers,How do I install/embed a Klaviyo signup form (or pop up) on my Blogger website (I already have a pop up on my Shopify store). I would be very grateful for any help. Thanks so much. Teagan.

Taishah99Contributor I

Strategic advice

Problem with spam complaint and unsuscribe rate

Hi there!I manage an account that belongs to an urn and cremation jewelry company. You could imagine people won’t want to receive our messages frequently.I am sending campaigns once a week and we try to be really respectful, using cremation jewelry as our main option when we want to promote products. I just send emails to new suscribers and people in my 30 days engaged segment. I also got a sunset flow and I clean my list frequently.Neverthless, I have a high spam complaint and unsuscribe rate problem. I understand it has to do with the type of product we’re marketing, but is there something else I can do to try to stay at healthy levels of spam and unsucribe rate?

Team CrodeonContributor I

Test email sends email from another campaign?

I'm running into a really weird issue that I've never encountered before.I'm working on campaign 1 and campaign 2, campaign 1 has already been sent out and campaign 2 is still a draft.I'm editing campaign 2 and I select send test email, the preview is still the right campaign when I click ‘send’, but when I go to check my inbox the email from campaign 1 has been sent to my test email addresses??? I test this not once, not twice, but thrice and Klaviyo consistently sends out the email from campaign 1, when I test campaign 2. I'm afraid to actually schedule campaign 2 as I cannot test it and am afraid that the wrong email would be sent out by Klaviyo. @Klaviyo, please address this really weird bug!

tvgla-mataiharaContributor I

Klaviyo Partner Program Application

Hello! We applied to the Agency Partner Program several months back and I received a confirmation email (on Dec 31, 2024) stating, “Hi there! Thanks for applying for the Klaviyo Partner Program. We’ll review your information and reach out shortly with next steps. We're getting everything ready to set you up for success.”. We have been very patient but we wondering about the status of the application.

jcolemanContributor I

Feature Request: Smartrr Integration with Klaviyo’s Customer Hub

I’d love to see a Smartrr integration within Klaviyo’s Customer Hub. Right now, this is the main reason we haven’t fully adopted the Customer Hub experience.When we first implemented Smartrr, we received a large number of customer service tickets in just the first few days — most of them related to customers being confused about how to access their subscription account portal. Having a native integration between Smartrr and Klaviyo’s Customer Hub would make it much easier for customers to manage their subscriptions in one place, reduce confusion, and cut down on unnecessary support requests. Is this something Klaviyo is planning to support in the future?Thanks for considering it!

jcolemanContributor I

Feature Request: Klaviyo Integration to become a supported review partner with Google Store Ratings Program

I’d like to request a feature for Klaviyo to become an approved supported review partner for Google’s Store Ratings program:https://support.google.com/merchants/answer/190657This request isn’t about review display or collection — it’s specifically about enabling reviews collected through Klaviyo to qualify for Google Store Ratings.Currently, reviews need to be submitted through a Google-approved feed partner (like Yotpo, Judge.me, etc.) in order to show up on store ratings. Since Klaviyo isn’t on that list, there’s no direct way to use the reviews we collect here for that purpose. We would have to separatey collect reviews through the Gogle Customer Reviews Program.It would be great to have a solution within Klaviyo, rather than asking customers to submit reviews across multiple platforms, such as through Klaviyo, and separately via the Customer Reviews program.Just wanted to see if this type of integration is on the roadmap.Thank you!

RajathContributor I

Developer Group

How to stop only one flow run for same profile while letting others continue?

Hi everyone,I’m working on a flow setup where: Trigger: Deal Created event (a new flow run starts for each deal - even if its the same profile is running multiple deals) - (contains { dealId, amount, quantity etc } Other event: Deal Stage Updated (contains { dealId, dealStage }). What I want to do is: If a Deal Stage Updated event comes in with the same dealId and the stage is one of SELL_PENDING, SELL_CLOSED_WON, or SELL_BUSINESS_LOST, then only that specific flow run (for that deal) should stop. At the same time, if the same profile has other active deals (other flow runs with different dealIds), those flows should continue unaffected. The issue I’m running into: Klaviyo flow filters and exit conditions seem to check at the profile level. So if any deal for that profile moves to one of those stages, all flow runs stop, not just the one associated with the deal that changed. Theres no issue with same profile starting the same flow twice, but stopping the flow based on stage has

airalingatContributor I

Dropdown Options Disappear After Selecting in Klaviyo Form

Hi Klaviyo Community,I’m experiencing an issue with a dropdown field in one of my Klaviyo forms. After selecting an option from the dropdown, the field only shows the selected option and hides all the other options.To troubleshoot, I created a plain HTML page with just the Klaviyo embed code (<div class="klaviyo-form-VXCQJw"></div> and the Klaviyo script). Even on this isolated setup, the issue persists.This suggests that the problem is not caused by my site’s CSS or JavaScript, but rather something with the form or dropdown field settings themselves.Has anyone encountered this behavior before, or is there a recommended way to fix it so that all dropdown options remain visible after selection? Any guidance would be greatly appreciated.Thank you!

arens.myzyriContributor I

Developer Group

App development - How to get the klaviyo accountId where the user installed my app?

Hi there, I’m building an app and would like to know how can I fetch klaviyo account id where the user installed my app. After we generate the URL and redirect the user in klaviyo, they see the popup in Klaviyo and then confirm/authorize the app to be installed on a specific account they have in Klaviyo. After the confirmation they are redirected in my url, with code and state parameters. There is no accountId in this step, and how can I fetch which account id after I generate accessToken and refreshToken. Even if I fetch the list of accounts, how do I know on which account they installed my app? Thank you. Best regards.

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