Klaviyo Community Forum | Klaviyo Community

Categories
Most Recent
Help Others

Connect with Klaviyo

Learn more about how to get the most out of the Klaviyo Community. Stay up-to-date with product announcements and catch recaps of our live trainings.

Getting Started with Community

6 topics

Product Updates & Announcements

313 topics

Join the conversation

Looking for help using Klaviyo? If you can't find what you're looking for using the Search tab, ask your question here and the Community will help get you where you’re going!

Strategic advice

187 topics

SeverineCommunity Manager

Live training recordings

Zusammenfassung: [Strategy session] Mehr Umsatz durch WhatsApp-Marketing

Dieser Beitrag enthält Ressourcen rund um unser Live-Training: [Strategy session] Mehr Umsatz durch WhatsApp-Marketing. Du kannst dir die Aufzeichnung der letzten Session unten ansehen (sobald verfügbar):Möchtest du mehr erfahren? Dann empfehlen wir diese Ressourcen:Help-Center-Artikel:Wie man eine Telefonnummer für WhatsApp bekommt Verifizieren deines WhatsApp Business-Kontos Wie man eine Liste mit WhatsApp-Kontakten hochlädt So verbindest du dein WhatsApp Business-Konto mit Klaviyo Die WhatsApp-Zustimmungserfassung verstehen Wie man eine WhatsApp-Vorlage erstellt Wie man WhatsApp zu einem Flow hinzufügt Über die Zustellbarkeit von WhatsApp Wie man WhatsApp-Unterhaltungen verlängert Die WhatsApp-Abrechnung in Klaviyo verstehen Academy-Kurs: Best practices for getting started with WhatsApp Benötigst du Hilfe? Poste deine Fragen unten oder wende dich zur Fehlerbehebung an unser Support-Team. Du kannst auch in unserem Agency-Partner-Verzeichnis stöbern, wenn du Hilfe bezüglich Strategie

1 hour ago

SeverineCommunity Manager

Live training recordings

Riepilogo della discussione: [Strategy Session] Aumentare le entrate potenziando il tuo marketing con WhatsApp

In questo post trovi risorse relative al nostro corso di formazione dal vivo [Strategy Session] Aumentare le entrate potenziando il tuo marketing con WhatsApp. Potrai guardare qui di seguito la registrazione dell'ultima sessione non appena sarà disponibile:   Vuoi approfondire l'argomento? Dai un'occhiata a queste risorse:Articoli del Centro assistenza:  Come ottenere un numero di telefono per WhatsApp Verifica il tuo account WhatsApp Business Come caricare un elenco di contatti WhatsApp Come collegare il tuo account WhatsApp Business a Klaviyo Capire la raccolta del consenso di WhatsApp Come creare un modello di WhatsApp Come aggiungere WhatsApp a un flusso Informazioni sulla deliverability di WhatsApp Come estendere le conversazioni di WhatsApp Capire la fatturazione di WhatsApp in Klaviyo Corso dell'Academy: Best practices for getting started with WhatsAppServe una mano? Scrivi le tue domande qui di seguito o contatta il team di assistenza per ricevere supporto tecnico. Se hai biso

1 hour ago

nick-giftnoteContributor I

Marketing

Turn gift recipients into customers

Hey everyone,hope this is the right spot for this:I helped build Giftnote - Shopify app for automating gift messaging with KlaviyoWe’ve seen some interesting trends: 79% of gift recipients have never purchased before 65% of gifters are making their first purchase We enabled our customers to create these segments: I’d love to get feedback from the klaviyo community here - how would you go about... Turning recipients into first-time buyers Turning gifters into repeat gifters or even self-buyers Really keen to hear how you’d approach this or any quick wins.

1 hour ago

GabbyEspositoCommunity Manager

Product Updates & Announcements

Service AMA: Answers from the product experts

Looking for general guidance on getting started, setting up, or trouble-shooting Customer Hub, Customer Agent, or Helpdesk? Struggling to scale, globalize or customize Customer Hub? Want to know how to configure Customer Agent for your specific needs? Wondering what platforms Helpdesk integrates with or how it might fit in existing separate CX - marketing work-streams? You’re in the right place. From October 13-20, our Klaviyo Service product experts, including the Head of Product Grant Deken, as well as product managers Paul and Tanner, will be answering your questions directly. Drop your questions in this thread any time during the AMA window, and they’ll respond by Monday, October 20.Let’s get your service strategy smooth, scalable, and streamlined for the peak season ahead.The AMA is open! Post your questions below.

2245

2 hours ago

AHilbertCommunity Manager

Marketing

💬 How are you getting to know your customers?

If you’re looking for some inspiration this season, Klaviyo just dropped a new (ungated!) resource with Typeform that shows how brands can ask better questions to make a better, curated customer journey.It’s full of real examples from ecommerce brands using product quizzes and Klaviyo flows to learn what customers actually want — and then turn those insights into personalized experiences that drive conversion and retention. You’ll see how teams are capturing zero-party data, syncing it instantly into Klaviyo, and triggering flows that feel written for one person at a time.It’s a quick, actionable read that’ll get you thinking about your own quiz ideas or data collection strategy heading into the holidays.Check it out!That said, how are you getting to know your customers this season? Any fun quiz or survey ideas you’ve tested lately? 👇

2 hours ago

goescapeContributor I

Service

Todos los correos van a spam

A pesar de tener todo bien configurado y haber repasado varias veces que todo sea correcto mis emails siguen llegando a spam (no envío spam y no llevo casi nada utilizando la cuenta) Todo ha sido al cambiar de proveedor del dominio. Gracias

163

3 hours ago

RimeContributor I

Woo User Group

Shipping confirmation on Klaviyo

Hello, We’re a e-commerce webshop based on Woo commerce.Right now we’re trying to set up the “SHIPPING CONFIRMATION” flow using the metric “Fullfiled order” However whenever I go to personalize the email template on this flow all the last contacts/orders I find in “ preview & test” are those of gift cards and not the actual last orders with the status shipped. I assumed it’s because Gift Cards orders on the webshop have the status (completed) instead of (shipped) , but among the 10 suggestions klaviyo gives for “preview and test” , one of them is an old order (not of a gift card) with the status SHIPPED. We also have tried to cancel the integration that gave orders the status (shipped) on woo commerce and note them as (completed) instead but still couldnt find those last orders with the completed status in the flow? For the information we work with DHL Express for shipping , is there any way to sync it with klaviyo or woo commerce so we can also have the tracking number for all th

101

3 hours ago

BenProblem Solver I

Marketing

Why do sent campaigns have weird time zones?

Hi There,Our sent campaigns have dates/times in different time zones - does anyone know why?Both personal and organisational time zone is set correctly to Auckland…And here’s our campaign sent dates in a mixture of EDT (US?) and NZ (GMT +13) - in both user accounts… Does anyone know why and how to fix? We’re currently testing campaign send times, it’s very confusing!Cheers, Ben

273

4 hours ago

chanel.phelpsKlaviyo Employee

Live training recordings

Recap discussion: [Strategy session] Last minute BFCM tactics and to-dos

This post contain resources related to our live training [Strategy session] Last-minute BFCM tactics and to-dos. Whether you attended the training live or you’re simply interested in the topic, you’ve come to the right place!Download the Last-Minute Tips and Tricks for BFCM Guide now! Session recordingIn this session, we provided a checklist to ensure everything in your Klaviyo account is ready for a successful BFCM (deliverability, acquisition, flows, campaigns). Useful linksBFCM checklist (includes links to all relevant Help articles) BFCM Hub (your one-stop-shop for strategies, live trainings, courses, and help articles that will help you get prepped for Black Friday Cyber Monday) [Office hours] Ask your questions to Klaviyo experts Your data-backed BFCM toolkit for 2025 11 digital BFCM tactics we already know customers love--Need help? Thread your questions below, or contact our Support team for technical troubleshooting. You can also browse our Agency Partner Directory if you n

4 hours ago

Jan Van VugtContributor I

Marketing

Request to Re-enable Sending — Deliverability Improvements Implemented

Any people experncie with this?Thanks,Jan

223

5 hours ago

nick-giftnoteContributor I

Marketing

Turn gift recipients into customers

1 hour ago

goescapeContributor I

Service

Todos los correos van a spam

163

3 hours ago

RimeContributor I

Woo User Group

Shipping confirmation on Klaviyo

101

3 hours ago

BenProblem Solver I

Marketing

Why do sent campaigns have weird time zones?

273

4 hours ago

Jan Van VugtContributor I

Marketing

Request to Re-enable Sending — Deliverability Improvements Implemented

Any people experncie with this?Thanks,Jan

223

5 hours ago

Sam91Contributor II

Marketing

no spf and dkim records found even after klaviyo verification

Hey, I have already set up the klaviyo SPF, dkim and dmarc records as suggested. Klaviyo verified it too but I felt my emails were going to spam. So I checked spf record in mail tester, it showed "no record found for spf, similarly dkim. I again tested with powerdmarc, it still shows the same. what should I do now?

122

9 hours ago

Av1Contributor I

Marketing

Checkout Started Flow Skipping All Profiles – Email Syntax Error (Shopify Integration)

Hi everyone,I’m using Klaviyo with my Shopify store (atobsvision.com). My Checkout Started (Abandoned Checkout) flow is set up correctly, but all profiles including test and customer checkouts are being skipped with the reason “Email Syntax Error” and smart sending is off.All profiles use valid emails. Some are subscribed to marketing, and some are not, but none receive the abandoned checkout flow.I’ve already disabled Shopify’s native abandoned checkout emails, so Klaviyo should be sending these. It seems Shopify isn’t passing the email field correctly to Klaviyo during the “Checkout Started” event.Could someone from the Klaviyo team please check whether this metric is syncing properly?Also, I’d like to find out that this flow can be set as a transactional email, so it sends to everyone who starts checkout (even if they didn’t opt in for marketing), since it’s a service-related email under GDPR.Thanks in advance,Tobi

182

2 days ago

s0lidActive Contributor III

Strategic advice

I want to exclude everyone who's still in the flows.

Hi everyone,I want to create a segment that all subscribers that still inside the flows so I can exclude them on my campaigns. Basically if there’s still in the automation I don’t want them to receive any campaigns as I don’t want to interrupt the flow of the messaging to the subscriber in my flow.

294

2 days ago

tomdcws01Contributor I

Marketing

Happy to Join the Community 😊

Hi everyone — I’m thrilled to be here!My name is Tom Gera, and I’m currently working as Digital Marketing Manager at DC Wine & Spirits. Over the years, I’ve been very interested in email automation, customer lifecycle strategies, and optimizing campaign performance. Klaviyo is a platform I’ve admired and used (or am learning), and I’m excited to connect with all of you.

212

2 days ago

RimeContributor I

Marketing

Standalone Klaviyo page to collect emails

Hey, I want to create a separate page or link (not directly on our website) where people can sign up for our newsletter, and have their emails automatically appear in our Klaviyo profiles or a specific list.A simple landing page or signup form hosted by Klaviyo itself, so I can share that link on social media or via QR code, without having to embed it on our website.Is there a way to do this directly through Klaviyo and if so, could anyone explain how to set it up? Thanks so much in advance!

161