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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
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Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Contributor IV
kfloContributor IV
asked in Marketing
How to set currency to automatically show price without decimal point (£0)

Hi,In some of my emails I’m using a dynamic table to pull some products from my site, however I want to drop the .00 from my pricing, please could someone help me do this?When I enter the pricing for the table on the left hand side, I enter as below: But in the email it shows as below: Thanks

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Contributor I
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Contributor I
dmaccormickContributor I
posted in Marketing
What are the plans to make the Price Drop Flow work in the real world ?

We are having an issue with the Price Drop Flow, (which in looking back in archives is a common issue).We need the price drop flow to be aware of matrix or child price drops, and trigger of those.Reconfiguring our products setup and pricing strategies is not an option.As this has been a regularly request feature for years, what is Klaviyo’s plan to address the problem.Thank you

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Contributor I
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Contributor I
ZeMarkContributor I
asked in Marketing
Abandoned checkouts not showing up in Klaviyo (even though users are subscribed)

Hi Klaviyo Community,I’m having an issue with my Shopify + Klaviyo setup. Some users abandon their checkout (they reach the checkout page and don’t complete the purchase), but I don’t see them in Klaviyo at all — no profiles are created, and they don’t trigger the abandoned checkout flow.These users have subscribed to email marketing in Shopify during checkout, so they should be tracked.Everything seems connected properly between Klaviyo and Shopify.Has anyone experienced this issue? Any ideas on how to resolve it?Thanks so much!

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emma.owens
Community Manager
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Contributor I
jen.paulContributor I
asked in Marketing
Never Subscribed Profiles

We have a large number of “Never Subscribed” profiles in our account, meaning they likely provided their email by creating an account on our website or making a purchase without opting in to email marketing. I am trying to lower our number of active profiles for budgeting purposes. Is there any harm to suppressing these profiles? Currently I am considering suppressing profiles who are “Never Subscribed” and have not been active on the site or placed any orders in the last 180 days. I just wanted to see if there were any reasons why this would be a poor idea or if there are other things I should consider. Thanks!

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Contributor I
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Partner
Nikita SchuitemakerPartner
asked in Marketing
Getting profiles back into welcome-flow after changing profile filters

I've made a mistake with the profile filters of a welcome flow. The flow is quite long, sending between 1500 to 2000 emails a day. After changing the filters almost all profiles that we're already in the flow skipped the next email because they failed the flow filter. I'm looking for a workaround, but the option that I'm thinking of is quite the work. Is there a way to do this more efficiently? This is wat I'm thinking:1. Built a segment per e-mail in the welcome flow: received email #1, did not receive email #2 (2nd segment: received email #2, dit not receive email #3, etc). No placed orders over all time. 2. Copy the flow and delete email #1. 3. Add all profiles who received email #1 but not email #2 to this flow.4. Repeat for all other emails.What am I not seeing? Any suggestions?

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Byrne C
Community Manager
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Contributor I
dyzContributor I
asked in Marketing
Why are my Flows Sending 30-40 Minutes Late?

I’m trying to configure my email flows for order confirmations. My other flows are also delayed all consistently 30-40 minutes after the order is placed. Even though my other flows have the same issue, it’s not as critical to my order confirmations.I had created a support ticket in which Klaviyo support told me I must add my draft status as well from Woocommerce, but this created even more problems and now order confirmations are being sent out to even users who never fully checked out. I’m unable to revert this as my support agent seems to be working responsive only at 12AM my time.How can I get this delay down to under 10 minutes? There’s no split triggers. Only the placed order metric and a trigger filter to exclude orders containing text of a specific coupon code.

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Contributor I
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Contributor I
coffeeandbeigeContributor I
asked in Marketing
First welcome email questionnaire

We want to gather more data for our subscribers to enhance their profiles and allow us to improve our segmentation. I'd like to email them with a link to a short survey and merge the data we capture into their Klaviyo profile. Can anyone suggest a cheap or free tool I can use to do this?  One colleague has suggested hosting the survey on a web page using a new Klaviyo embed form created specifically for this. But if we did that, how would we merge the data we gather into the existing subscriber profiles?

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Contributor I
A
Contributor III
acldnContributor III
asked in Marketing
Trying to create a product feed

Hi, hoping someone can help! I’m trying to create a product feed. I’ve been going on:create product feed > save product feed (as seen below) But the save product feed button isn’t doing anything? I also tested the already made ‘SHOP_POPULAR_ALL_CATAGORIES’ (which I’m guessing klayvio creates automatically) and tried to change it but again nothing, the button doesn’t work. Could someone please help me? I was wondering if its because I’m currently on the free plan but I can’t seem to find that info anywhere so not sure.  My shopify store is definitely integrated as I can add products through the static option. Thanks in advance!

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Contributor I
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Contributor IV
Anh NguyenContributor IV
asked in Marketing
Klaviyo x Bazaarvoice: Product Review Flows to exclude already reviewed product

Hi team,I’m creating a Rating & Review worklflow and need your assistance with the following case:Context:  We’re using Klaviyo to send Rating & Review (R&R) emails after event Order Shipped is recorded. The email is triggered 14 days post-shipment. Bazaarvoice is being used to submit and manage reviews, and there is an integration between Bazaarvoice & Klaviyo to facilitate this process (documentation linked here). Issue: If a customer purchases the same product multiple times, they will receive multiple review request emails. However, they can only submit a review once, as Bazaarvoice allows each user to review a specific product only once. So all other rating n review emails sent are not neccessary. Goal: If a customer already review product A, the product will be excluded from the review form or the review email is sendskiped.Could you please help to investigate and let us know if there is a way we can do it? Thank you so much!

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Active Contributor IV
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Contributor I
chloelongsoupContributor I
asked in Marketing
Opt-Out Of Campaigns - Without Landing Page

Hi, I’m trying to set up an option to opt-out of future campaigns (e.g. Mother’s Day). This guide below”  is really helpful, but unless get these properties from a sign-up form (which would exclude existing customers), it looks like I have to create a landing page.   Is there a way to get subscribers to opt-out of upcoming campaigns without having to direct them to a landing page? Thanks so much.

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NicolineLage
Partner - Gold
M
Contributor I
MoodeysContributor I
asked in Marketing
No buyers are entering the Review Flow

For an unknown reason buyers aren’t entering the flows to request reviews. Flows were set up long before the purchases and now we’re lost as to why emails aren’t going out. Has anyone experienced anything similar?  

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Contributor I
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Contributor IV
drmaryanndiorioContributor IV
asked in Marketing
Problem Dragging and Dropping Section to Desired Location in Email

Hello,I am creating a newsletter in which I am attempting to drag and drop both a section and columns. While I am able to drag and drop, the resulting section does not drop at the place where I placed my cursor but at another place in the newsletter. When I try to drag the section to the desired spot, it reverts to its original position. Please advise.Thank you.MaryAnn 

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Contributor IV
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Contributor III
Jessica ParrishContributor III
asked in Marketing
Newsletter Sign Ups

I wonder if someone can help. I have 593 people in my newsletter list. however I have 1200 people in my profiles count. Of which 333 are surpressed. So 877 active profiles. I’m trying to find out how I can add these 300+ people into my newsletter list and  going forward how I make sure that people are added. Under sign up forms, there is one pop up connected (single opt in which was double before so thats hopefully helping)Other sign ups come from Shopify. This year there has been 45 membership change but this seems low.  Is there a basic intro to the Newsletter function and how to make the most of it? Thank you  

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J
Contributor III
J
Contributor I
JMInkContributor I
asked in Marketing
Can I Pre-Populate Signup Forms?

Hi!  I have a question concerning Signup Forms.  On our site we allow people to create accounts so they can comment easier, save favorites, etc.  As part of this signup they include name, e-mail and birthday.  I created a Klaviyo signup form that also collects information like name and birthday as part of personalizing messages.  Is there a way to pre-populate the Klaviyo signup form with the values I already have available when they login to my site?  Basically pre-populating some fields on the form so they don’t have to enter them again.  I have full control over my site code, so I can code whatever is needed. Thanks,    Mike

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emma.owens
Community Manager
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Contributor I
DavidFortuneContributor I
asked in Marketing
Prestashop Products reset items in Klaviyo

Hi Klaviyo Community, I need to reset products synced in Klaviyo from Prestashop 8 to make a fresh and clean sync.Content > Products > Items.The issue comes from first product sync using a development site & domain, then, the product image in klaviyo is broke because is calling old & removed development site… I think a good way to solve is doing a reset in klaviyo, but i dont how… or other ways to achieve that are welcome. Thanks.David.

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Contributor I
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