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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
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Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Contributor I
gbpennContributor I
asked in Marketing
Parsing Shopify product tags in Abandon Cart to display a specific tag of the comma separated tag list

Using this variable in an abandoned cart email:{{ event.extra.line_items.0.product.tags|default:'' }}The output value is this:Australia, CEUS:2.4 IACET CEUs, Dates: Apr. 1 - 10 2025, Duration: 12 weeks, Format: On-Site, Language: English, Location: Virtual, Region: All, show_upsell, Type: COSP FWithin that I don’t need to display all the tags as they make no sense to a user.  Instead we need to parse out specific tags such as  "Location: XXX". Do you know how to parse for value matches inside this comma-separated list?  For instance, I don't need "CEUS: 2.4 IACET CEUs" tag #1 but I do need "Dates:" and "Location:" and "Duration:" tags in the email. The tags are all based on a naming convention prefix such as “Language: value” or “Type: value”.

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Contributor I
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Contributor I
nyoman360and5Contributor I
asked in Marketing
Is that possible to pull the country value of a product tags from event variable?

Hello everyone,  I’m using Shopify for the e-commerce store and using Klaviyo to handle our emailing and sales.I’d like to displaying a country tag that come from Shopify product tag which in Klaviyo event variable we can call all the product tags by using this tag {{ event.extra.line_items.0.product.tags }} In my case, the result of {{ event.extra.line_items.0.product.tags }} iscountry:Japan, cuisine:Japanese, decant:RTD, decanttype:NIL, farming:Sustainability, food:Fish, food:Shellfish, format:720ml, glass:White Wine, intent:Drinker, region:Others, serve:6, style:Old, type:Sake, vintage:NV Is that possible to select only country value of product tags from event variable? Thank you in advance

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Contributor I
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Contributor II
KenHContributor II
asked in Marketing
Flow Question - Abandoned Cart & sold out items - Shopify

Hello Klaviyo community! I’d like to set up a Flow where an Abandoned Cart trigger happens - but only if the item is actually in stock. Some of my items sell out quickly and my customers get annoyed when they cart an item, have it sold out during checkout, then receive an Abandoned Cart email 3 hours later for an item that is not in stock. Is there a conditional split that will help rectify this?!

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In the Inbox
Partner - Platinum
J
Contributor I
jaredmcomplexContributor I
asked in Marketing
Users Can't Exit Sign Up Form

We’re seeing an intermittent issue with a pop-up on Complex.com/Shop where users sometimes can’t dismiss it. The “X” (close) button is visible but unclickable, and tapping outside the modal doesn’t close it—forcing users to enter their email to continue.We’ve reproduced the issue on both desktop and mobile, in Chrome and Safari. It’s inconsistent but happens often enough to be a concern—especially in Safari, where it occurs more frequently. We initially saw stronger conversion rates from the pop-up, but now suspect users couldn’t exit and submitted their email out of necessity.You can replicate it by visiting the Shop homepage with the ?test= query parameter:https://www.complex.com/shop?test=Note: This appears to be a rendering issue where the close button image occasionally shifts downward, making it unclickable. We manually repositioned the image in Klaviyo, but the issue still persists. Since the pop-up sometimes works as expected, we’re unsure if it’s purely a CSS issue. As this is

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LeeJun18
Contributor I
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Contributor I
Car Care MarketingContributor I
asked in Marketing
Dynamic product Categories

I have set up a Replenish flow for a very specific category of products that typically get used up quicker then the rest of our range. I have the flow set up the way that I want, but cannot figure out how to only have the specific product that this customer purchased from this range appear in the email, as the replenish email template defaults to show all recent purchases and any time I try to update the personalization variables with category details the whole thing seems to break, removing the image of the product and messing up the product titles/prices etc. How do I update the personalization variables to only show products from a specific category, in this case “Snow Foam & Lances”. 

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Contributor I
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Contributor I
Threeflip09Contributor I
asked in Marketing
Troubleshooting Started Checkout event

We use the Klaviyo JSON (server side) API on a custom platform for most events that we send in and those are working fine.  I’m trying to add the ‘started checkout’ event, using the Javascript API method.  I feel like I have it set up correctly...I’m not getting any console errors, I’m logged in with a known/established profile that is showing regular api call metrics.  However, I’m not able to see this event in the profile activity nor in the analytics > metrics page.  I’ll provide a few screenshots here...Any ideas on what I’m doing wrong?  Can I set up this event using the same method as our other API calls?Thanks              Initializer, at bottom of footer Klaviyo Object and event script, on checkout page.

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Contributor I
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Problem Solver I
wouterProblem Solver I
asked in Marketing
Radius / rounded corners for blocks

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

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Contributor I
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Contributor II
zied_driraContributor II
asked in Marketing
Remove global footer with company name from email

Hello,I can’t find how to delete the footer marked in red in 1st screenshot ?I have already a footer in my email (see 2nd screenshot from email edit tool) but can’t figure out where to find the other footer.Can someone help please?Thank you a lot, 

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R
Contributor I
J
Contributor I
joanna at thumaContributor I
asked in Marketing
Trigger filter based on a variable from the trigger event

I would like to know if it is possible to accomplish the following:In a flow, I have a trigger for an event called "Carrier Delay". I would only like profiles to enter this flow if they have recorded an "On Its Way" event in the last 30 days, where the event.notification_triggered_by_tracking_number for the "On Its Way" event matches the event.notification_triggered_by_tracking_number for the "Carrier Delay" trigger event.I tried setting a profile filter on the trigger as:What someone has done (or not done)Person has: On Its WayWhere: notification_triggered_by_tracking_numberEquals: {{ event.notification_triggered_by_tracking_number }}When: at least once in the last 30 daysIn previewing the trigger filter, no profiles that I would expect to enter the flow.Is it possible to build a trigger filter based on the value of a variable from the trigger event? I do not want to save this as a profile property.  

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MikeKumlin
Contributor I
B
Contributor I
boodstaContributor I
asked in Marketing
New Flow Not Showing

Hi all, I imagine its user error, but… I have set up an Abandon Browse flow a couple of times and neither is showing in the list of flows. I have gone through the preview/test etc and they appear as live, but still no show.Any ideas what is going on?

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Contributor I
A
Anonymous
asked in Marketing
Sync Hubspot with Klaviyo

HiI’m trying to find a way to synchronize contacts between Hubspot and Klaviyo.I tried Zapier, which wasnt fun.Has anyone tried this ?Thanks, Yair 

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Andrus
Contributor III
C
Contributor I
chloe_isaacContributor I
asked in Marketing
Connecting Klaviyo to Pipedrive

I am looking for a way to connect Klaviyo to Pipedrive through Zapier or another good connector. I would like data to transfer to Pipedrive in order for our sales team to follow up on leads. Examples of the things we would like - When a subscriber clicks in an email (to appear in Pipedrive as a lead but connected to the organisation within Pipedrive)  When a subscriber views product (a note to be added on the organisations profile and shows what products they were viewing) We have set-up zaps for these things already but the clicks come through as one click each time so we are getting 100’s of notifications when someone clicks more than once. It also can’t identify the organisation name and is just showing the email address in Pipedrive. I have been looking at this for such a long time so I am hoping someone can help! 

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Andrus
Contributor III
W
Active Contributor I
whitedaisyukActive Contributor I
asked in Marketing
Help with changing link colour

Hi, I cannot seem to change the hyperlink colour from blue?! Screenshots attache. Is there a solution?

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NicolineLage
Partner - Gold
K
Contributor I
karenachiContributor I
asked in Marketing
WhatsApp Integration

Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

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Contributor I
D
Contributor I
danajane30Contributor I
asked in Marketing
Popup Form - Custom

Hi everyone! 👋I’m currently building a multi-step popup form in Klaviyo and I’m trying to add a simple age verification step (asking for birthdate and blocking users under 21). I’ve seen that this can be done with some custom JavaScript, but I can’t find the “Custom JavaScript” section under the Behaviors tab of my form editor.Has anyone run into this? Is this feature only available on certain plan types or for certain kinds of forms?Would love to know if: It’s hidden somewhere I missed There’s a setting I need to enable Or if there’s a workaround I could try! Appreciate any help or insight! 🙏Thanks in advance!Jane

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emma.owens
Community Manager
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