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10000 Topics
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

42182
CJamaechi
Problem Solver II
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to Klaviyo
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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T
Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
J
Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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D
Contributor IV
A
Contributor I
airalingatContributor I
asked in Marketing
Dropdown Options Disappear After Selecting in Klaviyo Form

Hi Klaviyo Community,I’m experiencing an issue with a dropdown field in one of my Klaviyo forms. After selecting an option from the dropdown, the field only shows the selected option and hides all the other options.To troubleshoot, I created a plain HTML page with just the Klaviyo embed code (<div class="klaviyo-form-VXCQJw"></div> and the Klaviyo script). Even on this isolated setup, the issue persists.This suggests that the problem is not caused by my site’s CSS or JavaScript, but rather something with the form or dropdown field settings themselves.Has anyone encountered this behavior before, or is there a recommended way to fix it so that all dropdown options remain visible after selection? Any guidance would be greatly appreciated.Thank you!

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A
Contributor I
DReesw
Contributor I
DReeswContributor I
asked in Marketing
Color seems to be missing from my formatting bar. Is it me?

I’m trying to change the color of hyperlink text color in the body of a new email campaign. Color is missing from the formatting bar and it’s also not visible in the style section on the left side of the screen.  Am I missing something?   

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In the Inbox
Partner - Platinum
A
Problem Solver I
Aram BeckerProblem Solver I
asked in Marketing
All Coupons are expired after expiration date was set by default

We have recently noticed, that all of our coupons have expired, due to “1 year after adding” was set as an expiration date by default. We had previously set no expiration date on purpose, as we control the expiration outside of Klaviyo. When re-adding the unused Coupons nothing happens and they stay expired. Is there any way to reactivate them?

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JessFosnough
Expert Problem Solver IV
Stuart at HIPPO
Contributor I
Stuart at HIPPOContributor I
asked in Marketing
Flow filter based on Order ID

Hi,I have a situation with a flow I’m trying to resolve. I have a Flow from a CRM taht sends emails for orders made by telephone only.The only trouble is the CRM is also sending all WooCommerce orders to Klaviyo too.I can’t turn off the native WooCommerce orders because the CRM does not display the order information correctly from WooCommerce.In an ideal situation, I would be able to filter within the flow if the Order ID matched what was seen from WooCommerce recently.I think I have Part 1 sussed out by sending a WebHook with the WooCommerce Order IDas a custom property to the profile.Part 2 would be the CRM Flow looking for the WooCommerce Order ID on the profile matching the Order ID in the CRM event and filtering the profile out if they matched, but I’m stuck at this part.Anyone understand my ramblings and have a solution?

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Stuart at HIPPO
Contributor I
J
Contributor I
julianeContributor I
asked in Marketing
Adding field from Klayvio in Typeform

I would like to send a campaign with klayvio to gather feedback from my customers.I created an email with a button that has link to a typeform. My objective: avoid to ask again the name and email of the customers who entered the Klavyio form.How can I do that? Is there a way to work with hidden field?  Thanks a lot

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J
Contributor I
K
Contributor I
KristianZdravContributor I
asked in Marketing
Difference between FormSubmission on meta ads and Klaviyo profiles

Hey everyone, we’re running Meta ads and got around 1,000 form submissions across 5 ads. But when I check Klaviyo, I only see about 800 profiles added to the list. We don’t use double opt-in, and we’re not using Klaviyo forms - it’s a custom form on our funnel. Any idea why there’s such a gap between submissions and profiles showing up in Klaviyo?

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K
Contributor I
Z
Contributor I
zhichunContributor I
asked in Marketing
How to show currency code in abandoned cart/checkout emails?

Hi everyone,In my abandoned cart or checkout abandonment emails, I’d like the product price to display with both the symbol and the currency code (based on Shopify Payments).For example: U.S. customers: $30 → $30 USD Australian customers: $30 → $30 AUD U.K. customers: £30 → £30 GBP EU customers: €30 → €30 EUR Does anyone know which variable or formatting I should use in Klaviyo to achieve this?Thanks a lot!

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ross_hopkins
Expert Problem Solver I
S
Contributor I
solkayContributor I
asked in Marketing
Email opt in popup not working

Hello,i am New to klaviyo and trying to create a popup for email opt in, but its not working, its on my site shoing up on time but when clicking the signup buttun, its not taking to next step, dont know whats wrong,can anyone help??thank you

233
bluesnapper
Partner
snehmehta
Contributor I
snehmehtaContributor I
posted in Marketing
Beyond Email / SMS, give an AI call to your customers

Hi All, I am Sneh Mehta, founder of Voice Agents. I come here to share a recent integration we did for a brand which includes giving a AI voice call node with Klaviyo automation flow for better conversation. The idea is simple we put a webhook node in klaviyo flow and pass data to Voice agent platform where anytime data comes in AI agent give a call to customer. Yes depending on usecase and region you are in, the effectiveness of voice agents is 10 times of simple Email or SMS based flow. If anyone would like to know how such integration is possible here is link of documentation to know more, https://docs.miraiminds.co/integration/klaviyo/And If you’d like it to setup for your brand or your client’s brand, please schedule a call here:https://calendar.app.google/oW9poydx2eWacGKJ8

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snehmehta
Contributor I
A
Contributor I
adamatcssContributor I
asked in Marketing
Popup design: different 'email input' block for mobile vs desktop?

Hello! I have setup a welcome email & SMS popup. I like the way it displays on desktop (with left image) and the ‘email input’ block on the right. However, on mobile it reads small if I keep the left image. And if I make the left image desktop only, the mobile design looks plain. Ideally, on mobile I’m looking to do: the no side image layout with a background image (and a color overlay at around 90% opacity) without effecting the popup design on desktop -- similar to how it’s done in email templates / campaigns.  Is this possible without creating separate popup forms? I can’t find a way to touch the left side ‘email input’ block (in solid green here) on mobile only. Not sure if there is a feature I’m missing. Tyia!  

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danielmonty
Partner - Silver
B
Contributor I
barbiedollContributor I
asked in Marketing
High bounce rate from Apple addresses

I  switched from mailchimp to Klayvio about 2 months ago and my bounce rate for APPLE addresses is climbing fast. I started to trouble shoot today with my own icloud address, signed up on the klayvio pop up on my site and then did a test email to the new icloud address. I received neither the welcome flow email for sign up or the test email. they are just not there.  SO I’m not sure what to do but I 100% did not have this issue on Mailchimp.  I read through some previous threads on the topic which does seem to be a problem, but they always say resolved with no info. TY in advancebarb

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Byrne C
Community Manager
B
Contributor I
beingbsalContributor I
asked in Marketing
Switching Branded domain - Need help

I’m planning to switch my branded sending domain, but I don’t want my deliverability to drop.How can I run two domains in parallel in Klaviyo so I can warm up the new one while keeping the old one active?Specifically: Can I add a new sending domain without removing the old one? Is it possible to choose which domain to send from on a per-campaign or per-flow basis? What’s the best way to split sending (marketing vs. transactional) during the warm-up phase? Do I need to set up separate sending profiles for each domain? How do I gradually increase volume from the new domain inside Klaviyo?

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Byrne C
Community Manager
D
Contributor I
digitalgeekContributor I
asked in Marketing
Leveraging Klaviyo Data to Boost SEO and Campaign Performance

Hey community,I’m exploring how insights from Klaviyo email and SMS campaigns can support broader digital marketing services, especially when it comes to SEO. By analyzing open rates, click patterns, and engagement, it’s possible to identify which content resonates most with the audience. These insights can guide website content updates, blog topics, and meta optimization to improve organic traffic.Has anyone else experimented with integrating Klaviyo engagement data into their SEO strategy? Any tips or workflows would be really helpful!

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Byrne C
Community Manager
D
Contributor I
DaniDaniContributor I
asked in Marketing
Adding Through Linktree Form = “Never Subscribed” Status

I’m trying the integration Linktree - Klaviyo but I’m having issues.On my first attempt, my integration is configured to add users to a List set with “Double opt-in”, but when the profile in synced from Linktree they never get the email to confirm the opt in and the status keep showing “Never Subscribed”.I then tried a workaround, setting the List in the integration to “Single opt-in” and then I’m adding a checkbox the user needs to tick on Linktree to confirm they accept to receive marketing emails from me (to comply with GDPR/PECR and remove the need for a separate confirmation flow). Again, the profile is synced to Klaviyo, but it keeps showing “Never Subscribed” even though I configured the list to “Single opt-in”.At this point I’m finding the integration rather useless, so I’m wondering if this is a bug, or there is anything else I can do on my side. I’m a paid user on Linktree and I’m not a paid users on Klaviyo (yet) since I’m just starting to build my list.Any help is deeply ap

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Byrne C
Community Manager
D
Contributor I
digitalgeekContributor I
asked in Marketing
Boosting Local Campaigns with Klaviyo Automation

Automation is transforming how businesses connect with customers. Many teams focusing on digital marketing in Jalandhar are using Klaviyo workflows for cart reminders, welcome series, and re-engagement campaigns. These automations save time while ensuring every message is relevant.How do you set up automation that feels personal rather than robotic? For those managing digital marketing Jalandhar campaigns, which automated flows have delivered the best results? 

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NicolineLage
Partner - Gold
Lucia937
Active Contributor IV
Lucia937Active Contributor IV
asked in Marketing
why is klaviyo telling me to add a branded sending domain?

I have just over 5000 profiles in my klaviyo audience but only 25 of them actually subscribed to my emails and are receiving email marketing. (there are a ton of spammy email addresses from china and russia and those fake one-time-only email addresses consisting of random numbers and letters)I also have not made even 100 sales so there were very few transactional emails send and even abandoned cart emails were sent only to 38 people. why is klaviyo telling me to add a branded sending domain?Also in my settings under account -> organization my default sender email address is info@raysandriches.com (i use zoho, not gmail or yahoo)  would it still have the “sent “via klaviyomail.com” disclaimer”?also i read thi https://help.klaviyo.com/hc/en-us/articles/115000357752 and this https://help.klaviyo.com/hc/en-us/articles/9042531198747 I also read shopify help articles and asked chat GPT but i am utterly overwhealmed iwth this technical stuff and I don’t want to make any mistakes that mess

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C
Contributor I
Z
Contributor I
zhichunContributor I
asked in Marketing
Shopify & Klaviyo: "Started Checkout" and "Placed Order" Not Working

Hi, can anyone help me with this issue? I tested starting checkout and placing an order on my website, but these events are not showing up in Klaviyo metrics. How can I resolve this? My abandoned checkouts are showing in the Shopify admin, but Klaviyo is not tracking these actions.

214
In the Inbox
Partner - Platinum
F
Problem Solver I
Fly1992Problem Solver I
asked in Marketing
First Sunset Flow

So I’ve set up my first sunset flow and I’m wondering the following: in the email design I’ve added a button saying “I want to stay!” but I don’t have a link to send them to. So if someone clicks on it, will it still register? I have a conditional split afterwards that removes everyone from the list that hasn’t clicked. So it’s kind of important.

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F
Problem Solver I
J
Contributor I
jessContributor I
asked in Marketing
"Already Subscribed" message

If someone subscribed to my site for the 20% discount on their first order, does klaviyo recognized this same email address and prevent this person from subscribing again to get another 20% discount coupon in their email?  I have been on sites that use Aweber that says that I’m already subscribed.  Does Klaviyo also generates similar message when someone is already subscribed that has already received my signup discount code?

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S
Contributor I
J
Contributor I
jenniemilyContributor I
asked in Marketing
People are not receiving the double opt-in confirmation email

Hi,I’m experiencing an issue where the double opt-in confirmation email is not being sent, even though everything appears to be correctly configured.Here’s what I’ve already verified:Form Setup Using a Klaviyo-hosted flyout form (not custom coded). Form is correctly connected to the intended list. After submission, the form proceeds to the next step as designed. List Configuration Double opt-in is enabled on the list. A confirmation email template is live. The list is actively used, and members are being added (but remain in "Never Subscribed" status). Domain & Email Settings Branded sending domain is verified (DNS settings for SPF, DKIM, DMARC, and Klaviyo verification are all passing). Emails are sent from the verified subdomain. No conflicting sender address is in use. Testing & Issue Tested with multiple new email addresses. None receive the confirmation email. As a result, welcome flow does not trigger due to “Never Subscribed” status. I've followed all ava

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J
Contributor I
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