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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
J
Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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D
Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Contributor I
YanaContributor I
asked in Marketing
Why won't my Shopify font upload, saying 'One or more font files could not be accessed'?

Hi, I’m trying to import a new font since yesterday. It’s available on Shopify, but not on Klaviyo. I sourced the font URL from my Website/Inspect/ Network/ Font/ Headers but getting always this error message: “One or more font files could not be accessed.”The font is not mine, but one of the Shopify Premium ones, so hosted by Shopify but not available in Klaviyo.Can someone help me, please?Thank you!Diana

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A
Contributor I
A
Contributor I
alvin.nguyenContributor I
asked in Marketing
Invalid Email Addresses are not suppressed

Hi everyone, I want to ask do invalid email addresses automatically added to suppression list? Since my campaigns have “Skipped: Invalid Email Addresses” users but they are not added to suppression list so I wonder if this is the default behavior or it’s an error? Thanks

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Contributor I
Nermine
Partner
NerminePartner
asked in Marketing
SPF Record Missing on Dedicated Sending Domain

Hi everyone,We’re currently sending from a dedicated sending domain that’s fully verified and active in Klaviyo. Everything looks connected and is working as expected.However, after running an external check using MXToolbox, I noticed that the SPF record is missing on the sending subdomain. and, I’m unable to add or edit records myself on Klaviyo.Has anyone experienced this before? Should I reach out to Klaviyo support to have the SPF added manually, or is this something that needs to be handled on our DNS provider?Thanks in advance!

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emma.owens
Community Manager
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Contributor I
BeautyCopywriter94Contributor I
asked in Marketing
SMS automation trigger word not working

I’ve set up a product match quiz through SMS automations and have integrated it into my SMS welcome flow but the quiz (automation) doesn’t work with the trigger word. This is what I have set up:Trigger -- Profile replied to FlowFlow name -- welcomeFlow message SMS #3Keyword “QUIZ” SMS #3 “ {{ first_name|default:'Hello' }}, ready to find your perfect {brand_name} match? Take our short quiz to discover the right product for your skin. Simply text QUIZ to begin.” Recipient replies with keyword but receives an error message “This inbox is not being monitored. For help reach us at [email]”What did I miss? Not sure what there is to fi

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emma.owens
Community Manager
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Active Contributor II
VbeebsActive Contributor II
asked in Marketing
Is there a way to add a poll in my email?

If someone could help me answer this in a detailed way for an intermediate Klaviyo user that would be really helpful!!!I am just wondering if this is possible and how to do it! Thank you so much in advance!

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Active Contributor III
A
Contributor I
AdamMcAContributor I
asked in Marketing
Default Country drop down list

I want to be able to let my site visitors choose their location/country from a drop-down list when they signup but at the minute I have to create a manual list and enter all 190+ countries as options. You have a drop-down list with country under “Phone”, couldn’t you just take that exact piece of code, remove the extension information, and use that as a drop-down list for “Country”? It would save a huge amount of time, especially as you cannot clone a Signup Form across different lists, meaning you have to enter the same 190+ countries every time you create a form for a new List.

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Contributor I
W
Contributor I
Wiji77Contributor I
asked in Marketing
Unable to add tracking number

Hello everyone, I'm asking for your help with a question that seems fairly ‘simple’ but which I'm having absolutely no luck setting up and making work…I would simply like to add my customers' order tracking numbers to a personalised email (to create an order delivery flow).I tested the variable: {{ event.extra.fulfilments.0.tracking_number|default:‘’ }}It ‘works’ but as my customers receive a gift card automatically (so there's no tracking number), the tracking displays nothing because it's trying to retrieve the gift card tracking number…If I put: {{ event.extra.fulfilments.1.tracking_number|default:‘’ }} = It works. But on the other hand, for customers who order and don't have the gift card, the tracking number doesn't display anything… If I put: {{ event.extra.fulfilments.tracking_number|default:‘’ }} = Strictly nothing is displayed… Does anyone have a simple solution? I'm getting bored, stupidly, with a simple thing like that ahah. Thanks a lot.

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MANSIR2094
Expert Problem Solver IV
R
Contributor I
rotaxContributor I
asked in Marketing
Facebook Integration - Huge Audience Match Gap for Segment CSV

Created a segment in klaviyo that’s around 70,000 emails/names/addresses and sync’d with FB via the integrations and created a new audience. FB audience mgr says that the audience is Less than 1000 AFTER Matching. I know there is definitely an issue hashing because this 70,000 segment contains ~15,000 email/names/address from another segment that resulted in a match of ~11,000.I’ve tried deleting the sync on both sides (K & FB) and re-doing and got same result.Just downloaded CSV of same 70,000 and giving a run at uploading it to FB to see if same occurs.  FB Audience Mgr says that it’s still populating but has already turned up 50,000 profiles. Any ideas as to why the integration isn’t netting the same results as uploading the CSV? For this particular segment, it’s not so important that it’s dynamic (adds/drops) but definitely has me wondering about other custom audiences in FB via syncs….

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E
Contributor I
L
Contributor I
LagerthaContributor I
asked in Marketing
Lightspeed eCommerce Integration?

Hi allOne of my customers is on Lightspeed. As Klaviyo integrates with the POS system but not with the eCommerce application, the customer doesn’t want to switch to Klaviyo. Is there any news on when this integration will come? Also, their website builder says it would cost approx. 4 to 6K to build the custom integration with the Klaviyo API. Does this type of custom integration actually takes this many hours? Thx for your insightsL.

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Contributor IV
A
Contributor I
AngeleneContributor I
asked in Marketing
Integration with Lightspeed X series

Why doesn’t Klaviyo connect to Lightspeed X series??? I have been frustrated that Klaviyo kept saying my password was incorrect for Lightspeed and yet I knew it was correct then realised it said R series!I couldn’t change it to any other series. I only got Lightspeed Dec last year.

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Contributor IV
A
Contributor I
Austin ChickContributor I
asked in Marketing
Low click rate for every ESP besides Gmail

We consistently get significantly lower click rates on campaign emails for non-gmail providers (yahoo, hotmail, etc.)The account doesn’t have any deliverability problems, and has a very good open rate for all providers.The campaigns are either entirely comprised of images (so there’s no weird display or formatting depending on the ESP’s dark mode inversion etc.), or are plain text. The content in the respective campaigns are the same for every ESP. Not sure why gmail performs well and the others don’t.  

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A
Contributor I
B
Contributor I
bunnybContributor I
asked in Marketing
How to add the variant image as dynamic image in a abandoned cart flow?

Hello,I use Shopify and I am trying to create the Abandoned Cart flow, however when I add the dynamic image variable, it’s pulling the product’s first image, and not the variant image that is actually added to the cart. Does anyone know if its possible to populate the variant’s image so I do not confuse the recipient? I am using the variable available in the Help Site and from the event trigger info: {{ event.extra.line_items.0.product.images.0.src }}

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Eliderio
Contributor I
D
Problem Solver I
DaveinLAProblem Solver I
asked in Marketing
Previewing a Post-Purchase Flow?

Hello! So I have a Post-Purchase Flow (basically someone purchases something): If this is their first purchase ever, then they go to a welcome email, and then a timer starts to send them another email if they haven’t purchased anything else during that timer, and so on.My question is, to preview this flow using my email, do I need to set all the timers to something really small? Do I need to have purchased something? What are the best ways to test a workflow?

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retention
Partner - Platinum
P
Contributor I
PetarContributor I
asked in Marketing
Klaviyo not integrating with WooCoomerce

Can you help me? I have problem with klaviyo woocommerce integration.It just keep refreshing and loads the same screen.

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R
Contributor I
A
Contributor I
Ai MKContributor I
asked in Marketing
How to Show “Only X Points Away” From loyalty reward in Email When Using Custom Property?

Hi everyone! I’m trying to display a dynamic message in an email that shows how many loyalty points a customer needs to unlock their next reward. For example:“Only 275 points away from unlocking $10 off!” I’m storing loyalty points in a custom profile property (e.g. “Joy Loyalty Points”) and would like to subtract that from 2500 directly in the email template.

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ross_hopkins
Problem Solver III
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