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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
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Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Problem Solver I
SemMobProblem Solver I
asked in Marketing
Tracking your A/B tests

Hi there, I am optimizing my campaigns with A/B testing different variables. I would like to track my results. So I am wondering if somebody has a template where I can put all the necessary information to track my experiments. At this moment I am thinking about these metrics. What do you guys think of this? Campaign Name Week Segment(s) Variation Variable Metric Successfull Deliveries Open Rate CTR Order Value

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Contributor I
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Contributor I
holathebeachContributor I
asked in Marketing
My abandoned flow not working, have i done something wrong with Trigger ?

Hey Everyone, i have setup my Abandoned Cart Flow for new customer in specific collection like this. So many passed, this flow dont working, and dont sent email to anyone.If anyone know this problem, please help meThanks for read!

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Contributor I
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Contributor III
GaelleContributor III
asked in Marketing
skipped unsuppressed profiles

I have a few questions regarding suppression behaviour in Klaviyo:Yesterday, I mistakenly bulk-suppressed a group of contacts. I immediately reversed the action by unsuppressing them. These profiles now appear as Subscribed in Klaviyo.However, when I sent a campaign this mornin, these contacts were skipped, even though they were technically eligible. Is anyone able to tell me what happened? Is there a delay after unsuppressing contacts before they’re considered fully eligible to receive campaigns? Do previously suppressed contacts require any further action before Klaviyo treats them as truly “active” again? Is there a way to manually verify that a previously suppressed profile is now fully eligible for email campaigns?I went into my ’skipped’ emails in my campaign report and ‘resend’ each of them individually. (700). However, while I can check each of these recipients one by one and now see that they finally received and sometimes ‘opened’ the email I just resent, they still appear in

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MANSIR2094
Expert Problem Solver IV
E
Contributor I
EvelinaContributor I
asked in Marketing
Two different currencies in dynamic product blocks

Hi everyone,We're based in Bulgaria, and since the country is preparing to adopt the euro soon, we want to start showing both leva (лв) and euro (€) prices in our Klaviyo emails. We are with a custom CRM. We're using dynamic product blocks that pull data from our product feed (no custom code — just selecting products via the Klaviyo catalog integration).Currently, Klaviyo only lets us pick one currency (e.g., лв) per email template, and the price is pulled as a raw number without a currency symbol.What we want to do is something like this inside the dynamic block:59.99 лв (30.65 €)Is there a way to: To show both prices in the dynamic block - leva and euro.  Any advice or examples on how to achieve this would be greatly appreciated. Thanks in advance! 

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emma.owens
Community Manager
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Contributor I
goalcrazyContributor I
asked in Marketing
How to stop a bot from joining my email list 100s of times per day

Hello, tow week ago I started getting 100s of spam emails joining my newsletter per hour. It seems to be the same person… the email address starts with the same name with then a string of numbers and letters. They literally join my email list several times per minute! They have added over 8000 emails to my list in just a couple weeks. I have surpassed all of them, and now turned on double authentication when someone joins my list. But is there any other way to stop this? Has anyone else had this happen? Thanks, Jason V.

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Active Contributor IV
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Contributor I
Joe vBContributor I
asked in Marketing
How to make sure a Profile can re enter a flow?

Hi there,I would like to create a flow that is triggered by a custom property update when a user cancels their subscription.When a user cancels their subscription, I will update that custom property and I would like to send them a “Sorry to see you go” email.I think could do this with a Segment trigger or a Date property trigger, however I’m concerned that if a user cancels their subscription a second time, their Profile will not re-enter the flow.Please let me know if there is a sensible way to create a flow that will send an email every time a user cancels their subscription.Thanks in advanceJoe vB

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emma.owens
Community Manager
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Contributor I
PAJ GPSContributor I
asked in Marketing
Back in store with Woocommerce

Is there any way to make the back in store flow with WooCommerce? I found old info, I would like to know is there any new update

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Contributor I
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Contributor I
GoDarkBagsContributor I
posted in Marketing
NEW Klaviyo in-block Text editor and HTML

Now that Klaviyo has implemented a new in-block text editor instead of the old format, I cannot locate the HTML tab. Can someone point me in the right direction? or has this functionality been removed? 

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J
Contributor I
D
Contributor I
dennygoosensenContributor I
asked in Marketing
Custom html template with dynamic product content

We use Klaviyo with a custom HTML template.We’ve created several universal blocks, including a product block that contains the product name, price, button (with URL), and image.Now, I want to create a universal block for use in flows — for example, a “next best product” block. I want the product title, price, URL, and image to be loaded dynamically based on the customer receiving the email. For one customer this might be Product A, and for another it could be Product B.We use WooCommerce and the product catalog is connected.Does anyone have any idea how this can be done?See screenshot for what I tried. 

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Contributor I
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Contributor I
greensal_lcContributor I
asked in Marketing
POST Purchase Benefits of Each product

Hello, Our store sells 4 products. Each product has it’s own set of benefits. Is it possible to set an email flow that is being triggered after the customer has placed an order? The email content would include the benefit of each of the item(s) being ordered

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Contributor I
A
Contributor I
Aiman IqbalContributor I
asked in Marketing
How Can I Automatically Enforce a 1:1 Aspect Ratio for Product Images in Dynamic and Static Product Blocks?

The product images on my website have varying aspect ratios—some are 1:1 while others are 2:3. When using product blocks, whether dynamic or static, is there a way to automatically enforce a 1:1 aspect ratio for all displayed images?

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E
Contributor II
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Contributor I
JaydeepPatelContributor I
asked in Marketing
Break a loop when a condition is met?

I want to break the loop once a specific condition is matched inside a nested loop. Here’s a simplified version of my code:{% for s in event.ESPPayload.vars.Shipment %}  {% if s.Items|length > 0 %}    {% for c in s.Items %}      {% if c.availabilityStatus|lower != "preorder" %}        <table role="presentation" border="0" align="center" cellpadding="0" cellspacing="0" width="100%" style="background:#FFFFFF;font-size: 14px; font-weight: bold;">          <tbody>            <tr>              <td align="{{ align|default:'left' }}" style="padding: {{ padding_top|default:'20' }}px 50px {{ padding_bottom|default:'20' }}px 50px;">                YOUR ORDER              </td>            </tr>          </tbody>        </table>      {% endif %}           {% endfor %}  {% endif %}{% endfor %} 

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TJ Mapes
Problem Solver IV
U
Contributor I
User3000Contributor I
posted in Marketing
Any performance changes when enabling Google Annotations?

Is anyone able to share insight on how their email metrics have performed once they enabled Google Annotations for their emails? Have opens, clicks, placed orders changed at all since enabling? Have they gone up? Down? Or no real change at all? We build our emails with WYSIWYG drag-and-drop and Google Annotations requires HTML built emails so it’s quite a change in process to make this possible and I’m wondering if it’s worth the squeeze. Gmail accounts for about 63% of our opens. Thanks.

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Contributor I
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Contributor III
KatyOakesContributor III
posted in Marketing
Looking for the best way to use 2 languages in my email comms

I am based in Spain but am British and want to offer my ecommerce in several language options. In my Shopify platform I have integrated the option for English with Spanish translation but am not sure about the best way for my customers to receive their communications in their preferred language.I am thinking that perhaps this could be done via flows by asking the customers (via 2 step signup) to opt for their chosen language for communications or by showing a different pop-up on the English page and another different on the Translated page (not sure if this is possible or if it is possible to filter the pop-up shown to the customer based on their location?) I am new to this all so happy for any ideas you might have about how to do this or if it´s even possible.I was thinking if possible the easiest way might be to get each customer captured through a flow where there is a conditional split based on the language then I can simply duplicate each flow in each language so that there is a b

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K
Contributor III
M
Contributor I
marc10Contributor I
asked in Marketing
I accidentally deleted my flow emails - can I recover it?

I made a change to one of the first conditions of a flow tree and mistakenly deleted everything after it, including the emails I had setup and all the following conditions. Yikes! Is there a way to revert back? 

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Contributor I
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