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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
J
Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Problem Solver I
GoodVibes123Problem Solver I
asked in Marketing
What is recommended for Klaviyo compatible Woocommerce Loyalty / Rewards Program?

My store runs on WooCommerce and I want to add a loyalty/rewards option. What are some recommended plugins that integrates with Klaviyo and what are some suggestions or best practices for building flows/triggers around a loyalty/rewards program? 

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Contributor II
C
Contributor I
ConnorPContributor I
asked in Marketing
How to Prevent Profiles in Two Lists from Receiving Emails from Both

Hi there,I’m working with a client who has two main audience lists: Waitlist General We want to make sure that if a profile exists in both lists, they only receive communications intended for the Waitlist, and not the General list.What’s the best way to ensure this behavior in Klaviyo?Ideally, we’d like to remove those overlapping profiles from the General list so they’re only on the Waitlist.What approach do you recommend for handling this kind of list overlap?Thanks in advance!

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zacfromson
Problem Solver IV
H
Contributor I
HubertWContributor I
asked in Marketing
Prestashop and related products

I’d like to ask if it’s possible to implement the following automation in klaviyo:We want to send an email with products related to those previously purchased by a customer, 4 weeks after their last purchase, but only if certain conditions are met.Basic assumptions:The customer must have made a purchase.Each new purchase resets the 4-week timer.The email should be sent if:There is at least one related product to show.BUT If none of the purchased products have related products → send a list of bestsellers instead.If the order includes products from different categories → use related products from the first product on the list that has them assigned. 

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Byrne C
Community Manager
R
Contributor I
Rita24Contributor I
asked in Marketing
Klaviyo Integration with Wordpress and Fillout Form

We’re currently running a digital program, and we’d like to automate our communication flow through Klaviyo based on user behaviour across two platforms: Fillout (for initial forms) and WordPress (for the core assessment). The goal is to integrate Fillout and WordPress with Klaviyo in a way that allows us to: Track participants across multiple steps Identify drop-off points (i.e., where they stop progressing through the journey) Send targeted automated reminders via Klaviyo based on their last completed step We currently use a manual Excel tracker to log where participants drop off, but we want to automate this process as much as possible to reduce manual work and increase re-engagement.Current Participant Journey Flow: Signup via Fillout Form Confirmation Email sent (via Klaviyo) Pre-Survey sent (via Fillout) Pre-Survey Completed Login access sent manually by admin Assessment begins on WordPress (custom form) Mid-Survey completed (milestone question) Assessment compl

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Byrne C
Community Manager
M
Contributor III
Ming_LAContributor III
asked in Marketing
How can I create a flow for customers who place an order and select local pickup?

Hey all, is it possible to create a flow for customers who place an order and select local pickup?I’m not sure which trigger filter it would be and would appreciate your advice! Thanks,Ming

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C
Contributor I
Uncarved Block
Active Contributor I
Uncarved BlockActive Contributor I
asked in Marketing
Flow for Customer Quotes?

I would like to create a flow for when a customer:adds products to cart views the cart then clicks “generate quote from cart” provides info for quote (not needed if signed in) clicks “ confirm and process quote” button.Can be transactional. My store is with Maropost (Neto).  Is this a custom event I need to create?  Not that I know how to do that anyway!! 

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M
Active Contributor IV
J
Contributor II
JHawkContributor II
posted in Marketing
Feature Request: Email Template Folders

I just have a suggestion for the developers. It would be cool to implement folders into the Email Templates. We have campaigns with several emails and would be nice to see them all in one place instead of sorting by 'search'

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Contributor I
P
Contributor I
pagi clothingContributor I
asked in Marketing
Subscribers tick consent but come through as "never subscribed"

I have created a popup form for my website that will capture emails for coming soon products.  I have set up everything on the back end including a multicheckbox field giving explicit consent, and mapped the property to $conset with value email when ticked. I have the form set to subcribe to my list “coming soon notify”, and the list has single opt-in.Yet when I test it on the front end, it only captures the data as a profile, that has status “never subscribed”. Could you please help me with what it may be happening please? I am going in circles for days now, and we don’t know what it could be happening.

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emma.owens
Community Manager
O
Contributor II
onemonicContributor II
asked in Marketing
Free standing Confirmation Page

Hi! I just wanted to ask, most people we have in our email list will be coming from a sign up sheet, so we want tosend an email where they just have a button to confirm their subscription. Is there a way to link the confirm page button? Like, I just want them to click on a button or a link leading to a page with the button to confirm that they did subscribe. Thanks in advance! Monique

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emma.owens
Community Manager
L
Active Contributor I
LunaFr11Active Contributor I
asked in Marketing
Text Only and links

Can I add 1 or more links to my text only emails? what are the best practices here? Thx!

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S
Contributor I
D
Contributor I
dgdesignContributor I
asked in Marketing
Product Feeds in emails

I am working on a default sale campaign template, where the product block pulls from a product feed linked to my website’s “specials” page.However, if I’ve set the product block in the email to display eg. 9 products (ie 3x3), but I do not have 9 products on my specials page, it is pulling other products from elsewhere on my site - most of these being products I thought we had discontinued (ie. marked as out of stock, private products on woocommerce, I don’t delete in order to preserve the sales data). I don’t want to exclude all other categories in the product feed, as anything marked into the “specials” category will also have it’s usual category location still.Is it possible to limit the product block in my email template to ONLY show products from my specials category and nothing extra, without having to manually adjust the number of products shown for each use of the template?

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In the Inbox
Partner - Platinum
A
Contributor I
ahutchContributor I
asked in Marketing
How to add an email subscribe link to a flow

I am setting up a Post-Purchase Flow and as part of that flow I would like to invite buyers to sign up for my email list. I have already set up a Welcome Flow with a pop-up sign-up form on the website that provides a 15% coupon for signing up. How can I do the same thing but with the invite being included in a post-purchase email. I have reviewed the attached video from Klaviyo which says that one way is to “add an email subscribe link to a flow” but I cannot find any instructions anywhere to do this. Any guidance would be appreciated.Anthony 

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Contributor II
F
Contributor I
FishByTheOceanContributor I
posted in Marketing
Any non-profit marketers out there?

Hi! I’m newer to non-profit marketing and wanted to see if there were any other users out there with deeper expertise in this vertical. Would love to chat, learn and share ideas! 

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M
Active Contributor IV
J
Problem Solver II
jmacmanProblem Solver II
asked in Marketing
Product Feeds Major Bug with Shopify

I think I found a major bug with the Product Feeds and the Shopify integration. For the life of me, I’ve been trying to figure out why the product feeds were only showing a few products and not displaying the correct best sellers. Well after some testing and experimenting, I think Klaviyo only displays products in the product fee that have a Track Quantity checked (See attached). My store is primarily a virtual good store where I sell digital downloads, so the only product showing are products where I deliver a serial number via a list, which I do track inventory in this case.  I’m new to Klaviyo and although I love the new features, as an engineer, I’ve found quite a few major bugs with this software that I wasn’t expecting given the high price I pay per month. Can anyone verify this?   

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Contributor I
J
Contributor I
Jiminy101Contributor I
asked in Marketing
Magento2 and Order Confirmations

Hi All, First time posting in the community, looking for some advice. I am currently setting up Klavio for our business. I will start with saying I am not a coder, developer or anything like that, and I am having to learn a lot along the way. We have moved to generating order confirmations through Klavio linked to our Magento2 store. I have the issue that the payment module is recording a record of the transaction, even when the customer backs out, or amends the order prior to payment. This is triggering an order confirmation to be generated before payment has been taken. I can’t seem to pull anything into a flow that would help me limit this. Does anyone have any ideas?

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Active Contributor IV
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