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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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I
Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
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Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Contributor III
awlhaintContributor III
asked in Marketing
Event Variables & Feeds Not Pulling In

Hi folks,I’m rebuilding our Abandon Cart. We previously used a 3rd party integration event, but we want to transition to Shopify to test linking to cart directly.I’m running into a situation where I’m copying the Event Properties from the preview, but it’s not populating when copied into the template. Additionally, our product feeds are not populating as well.  Please note that I’m not actually putting the variables in the text and expecting them to work - I just want the variable to be listed in the text part of the button so that I understand what I’m clicking / testing.             

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annasophiefc
Partner - Platinum
D
Contributor I
DgranditerContributor I
asked in Marketing
How do I add the brand name above the product name in a campaign email

 How do I add the brand of the product above the product name like the image attached. I am able to add it in the description box but it displays below the product name.

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annasophiefc
Partner - Platinum
M
Contributor I
myprintpatternContributor I
asked in Marketing
Where to get the short code for signupform

HiI need the SHORT CODE of my signup form. The problem is that I only see the HTML code of the signup form.But i don’t want it. The reason is that my wordpress templates doesn’t recognize/allow any custom HTML i paste on it. That is why I use short codes. Do you know? thanks!

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W
Contributor I
C
Contributor I
Csaba PallagContributor I
asked in Marketing
Embedded form sometimes doesnt load on Wordpress site

Hello!We have a page on our website where we embedded one of our Klaviyo sign-up forms.At first it worked without any issues, then we started noticing that sometimes the form just doesn’t load. This happens randomly on both mobile and desktop browsers, we couldn’t find any patterns relating to this occurrence.When the form doesn’t load, you can only see its borders, as seen in the picture below:Since the content doesn’t load, the borders appear as a white line.Once the page is reloaded, the form functions as it should.This is a major issue since our site visitors have no way of knowing that there should be a sign-up form where the white line is. Therefore, they will probably not reload the page and thus won’t submit our form.This is the page in question:https://mynds.ai/ingyenes-konzultacio/Could you please provide some form of solution or an explanation as to why this happens?Thank you in advance! 

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Contributor I
S
Contributor II
sophieduerContributor II
asked in Marketing
PRICE DROP EMAIL CODING

Hi, Trying to set up price drop flows. the flow trigger etc are easy, but cannot find anywhere how to code the emails themselves to populate the image, product name URL etc.I’ve tried use klavyio example but it is not showing anything in the preview email when in manuali’ve tried save the klavyio block and put it in there, copy paste the data, nothing worksi’n trying to add a screenshot but not working either ahahh COPY PASTEevent.image_url {{ event.product_name }} Sale Price: ${{ event.reduced_price | floatformat:2 }}Was: ${{ event.original_price | floatformat:2 }}You Save: ${{ event.price_drop_amount | floatformat:2 }} SAVED BLOCK{ organization.url }}products/{{ item.product.handle }}{{ item.product.title }}Quantity: {{ item.quantity|floatformat:0 }} — Total: {% currency_format item.line_price|floatformat:2 %} I DONT EVEN UNDERSTAND WHY THE SAVED BLOCK ENDED UP BEING DIFFERENT THAN THE COPY PASET

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M
Contributor I
J
Contributor I
Jenny ZhouContributor I
asked in Marketing
Can not embed the form to the website

Try all the methods but fail to embed the form to our website. Please help me to fix it.  

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Bobi N.
Partner - Platinum
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Out-Of-The-Box Email Campaign Strategies

Hello Community!I’d love to hear from you: what’s the most out-of-the-box email marketing strategy you’ve used or come across that actually delivered results? Not just your standard promo or subject line test, but something a little unexpected: creative timing, unusual content, bold personalization, a unique format. Anything that made you think, “This might just be crazy enough to work.”Feel free to share examples, ideas, or even experiments that surprised you.Let’s get the inspiration flowing! 🔥👇

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MikeKumlin
Contributor I
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Contributor I
gustenbContributor I
asked in Marketing
KlaviyoReview download Error Message

Hi, I’m trying to download the KlaviyoReviews app for my Shopify store, but this error message shows up. I can’t find this problem anywhere else. Please help. Thank you,Gusten

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emma.owens
Community Manager
B
Active Contributor III
B BActive Contributor III
asked in Marketing
Tiktok shop users being added to newsletter

Hi, Has anyone ever had anything like this:Profiles for tiktok shop customers have always been added to our Klaviyo profiles because of the sync with shopify, but they were added only as profiles, not to any list. Just this week, tiktok profiles are now being added to the newsletter list. It makes no sense as there is no way for them to sign up when going through tiktok shop. This is very not good as the emails bounce and affect our deliverability.  Does anyone have any insights as to why this is happening and what I can do about it? Thanks,BB

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emma.owens
Community Manager
A
Contributor I
Austin ChickContributor I
asked in Marketing
Desktop pop-up width issue

When designing a form for desktop (with the ‘pop-up’ type selected), the maximum width seems to be around 1200px. I’m able to enter a value higher than that, but it doesn’t change the width of the form.

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A
Contributor I
Drazdauskas
Contributor IV
DrazdauskasContributor IV
asked in Marketing
Post Purchase Email - Looking to send assembly instructions based on order

Hello,So as part of our post purchase flow, I’m looking to provide our customers with assembly instructions based on the products which they have ordered.Is there an easy way to do this?I was thinking of setting up a Product Metafield - whereby each product would have a URL to their specific instructions (in PDF format).Anyone got any suggestions on this? Am I thinking the right way or is there a different/easier way to go about this?Thanks 

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Contributor I
A
Contributor I
audreybmarketingContributor I
asked in Marketing
Conditional Split in Thank You Flow

I am setting up a conditional split in my Thank You Email flow, where first time purchasers receive a different email than those who have ever purchased before (Has placed orders = 1 over all time). However, upon testing, the first time purchaser email was sent erroneously to my account which has purchased many times. What could the issue be?

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MANSIR2094
Expert Problem Solver III
Dipesh
Contributor II
DipeshContributor II
asked in Marketing
How can i create a segment of invalid emails?

Hi, I sent a campaign yesterday, and when i went to check the analytics there were a lot of profiles skipped because of invalid emails. My question is how can i create a segment of invalid emails so that i can exclude them for my future campaigns. 

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Contributor I
B
Contributor I
BLKDGContributor I
asked in Marketing
How can I dynamically link to a customer's recent orders (Shopify)?

I’d like to add a dynamic link to an image that goes to a customer’s recent purchase history in Shopify so they can review recent items. I tried using the {{ event.review_link }} tag but it did absolutely nothing (I suspect because the flow trigger is Placed Order). Is it possible to do this? If so, what are the necessary parameters? I don’t need instructions on setting up the flow, just generating the URL for the image.I’ve already reviewed the Message Personalization Reference article, but adding the examples as shown did not result in a clickable link in the image. I also attempted to use the dynamic variable {{ organization.url }}products/{{ item.product.handle }} but it did not work.

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Byrne C
Community Manager
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Contributor III
WillowContributor III
asked in Marketing
Conditional Split issue

I have set up conditional split on Post Purchase Email Flow.The condition is ‘when someone has ordered product’ where ‘tags’ contain’ Vintage Tops’ at least once in the last 10 days.11 people bought the vintage tops - all products in shopify had the correct tag. 3 people were sent correctly down the yes path and 8 people were sent incorrectly down the no path. All had the exact same tag.What do i need to do to make the conditional split work consistently?Thanks,Willow

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Byrne C
Community Manager
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