Marketing

Hi everyone!I'm new to both Klaviyo and this community, and I'm excited to start learning from all of you.I'm currently working on creating more sophisticated and professional email and newsletter designs using Figma, and I have a few questions that I hope someone can help me with.What's the best way to bring Figma email designs into Klaviyo? Do you usually recreate the design directly in Klaviyo, export it as HTML, or use another workflow?I'm also curious about how this works with dynamic and interactive content. For example, if I'm building an Abandoned Cart flow, how can I use a custom-designed template while still incorporating Klaviyo's dynamic product blocks and event-based content?I'd really appreciate any advice, best practices, or resources you can share.Thank you in advance, and I'm looking forward to learning from the community!😃

We try and make Templates that render well in both mobile & desktop but this has been very tricky for our graphic designers to do, forcing them to create separate elements for Mobile & Desktop which takes up lots of space. Are there any improvements to mobile optimisation in the roadmap or any suggestions? 

Hey all,I am having a weird issue that I am hoping someone might be able to provide some support to me because at the moment I am at a loss.I have started doing an audit of all our sms flows after seeing the cost of our sms and found that the first sms in our welcome series was the length of four messages. I trimmed this write down to fit under one sms not exceeding the 160 character limit.For context, user will arrive on site, receive a pop up to enter their contact details and will be added to two lists, all subscribers and an SMS list.Welcome flow email triggers as soon as they are added to the all subscribers list and the sms triggers one hour after if they have been added to the SMS list and have not made a purchase. The SMS pulls in their profile specific welcome code and the copy is belowWelcome to the team!Your unique 15% off code is: {% coupon_code 'WELCOME15FLOW' %}SHOP NOW: 

Hi everyone, it looks to me as though the “Source code” option has disappeared from the text panel. Has there been a UI change and has it been moved?

We use a custom HTML template. For each block in this template, I created a universal block so we can reuse them in both campaigns and flows.Since the new update today, I can no longer edit the universal blocks because Klaviyo seems to have removed the Source Code tab from the editor.This means I can’t create emails anymore. Does anyone have any idea how to fix this?Editor today:Editor yesterday (with the source code tab) 

Now that Klaviyo has implemented a new in-block text editor instead of the old format, I cannot locate the HTML tab. Can someone point me in the right direction? or has this functionality been removed? 

Hi, Wondering if it is possible to display a coupon code from one flow in another flow if it is active (without triggering a new ones)? I thought about using a custom property to set the code from flow A (and date) and then delete it when it expires? but Klaivyo support is saying it cant give the code in the custom property...

Currently, it takes 4 clicks:- first 1 click to select the block- then you must double-click the block or click the pencil to open the text editor - it will highlight the whole block which requires me to click 1 more time to point the exact location I want to type >> why would I want the whole block to be highlighted every single time????No one would format the whole block with the same formatting????>> 99% of the time users will want to directly point the cursor to where they want >> other competitors can do it easily with 1 click (e.g. MailChimp, ActiveCampaign) _______________ This is bad UX. It should work this way:- 1 click on the text block to directly point text location & open the text editor straight away.- The icon toolbar column o

I am doing some email marketing for my new job, they haven't sent any promotional emails in about a year and I am starting this back up for them. I have never used Klaviyo before so am learning as I go. When I send a campaign though out of the 2,000~ recipients, it only sends it to 2 recipients. It has the notification "This campaign skipped unengaged recipients using Reputation Repair AI" how can I bypass this so ALL recipients receive the email.Im not seeing any options for unengaged customers, or anything similar tbh, there was smart sending to not send to customers who just received an email in past 16 hours, i have that off. I feel like i have been through the whole dashboard and cannot find anything about unengaged customers. I know at one point I saw something about Reputation Repair but I cannot find that now either.

Hi! I have the Klaviyo/WooCommerce plugin in place with WooCommerce coupons created and set up in Klaviyo.  Everything was working without issues until about 2 weeks ago. Klaviyo is showing they are live, but it's not generating the designated daily amount...it shows a total number for the previously generated coupons with 0 available. If I go into the coupon in Klaviyo and make a change (for example, the min # needed each day) and click update, that triggers the new generation and then the available number shows new coupons available. So, manual saves trigger generation but automated daily generation isn't running. Again...this has been working seamlessly until recently (which eliminates any stack conflicts or firewall issues/blocks). I’ve deactivated/deleted the plugin and reinstalled, as well as removed/added back the WooCommerce integration. Still nothing.  I understand this isn’t the forum for plugin troubleshooting, and that isn’t really what I’m seeking.  I’m curious if anyon

Hey everyone,The new editor removes source code from native text blocks. Any template with {% if %} conditions, variables, or fallbacks now requires full migration to HTML blocks to stay editable.Klaviyo's answer: "logged as feedback."Anyone found a workaround that doesn't involve HTML? And honestly — do you think this change makes sense?

 I would love to understand the rationale as to why the audience selection page on the campaign setup now shows “X Selected” in the send to/don’t send to drop down areas instead of spelling them out fully like it was before. This UI change now requires you to click and scroll through to see what’s actually chosen (they aren’t even all pulled together to the top or something). It will be much easier now to make audience criteria QA mistakes and lead to sending/not sending emails to the wrong people because you have to dig and see what was actually chosen.What problem is this change actually solving?

Is there a way to create an omni-channel campaign after sending a single campaign? I realized after the single campaign email was sent that I have follow up messages I want to send based on the first email. What would be the best way to handle this situation?

If we have an image background for a section, in some dark mode it doesn’t showing up. For example the colour background could either be black/grey or white and sometimes the image on top (eg. like our payments on the footer) or writing on top can't be seen as it would've been originally white or black and would be the same colour as the background. For now, we just have to either not use a background or have added it as an image instead onto the email, but is there a workaround?

We can no longer add superscripts in the new text editor, and I’m running into the same issue others have flagged. This feels like a pretty significant gap with the recent update.If this had been clearly communicated upfront, I would have saved my source code so I could rebuild these using HTML blocks. Unfortunately, my team doesn’t have the ability to code these from scratch, so that’s not a quick workaround for us.The help article below doesn’t mention superscript specifically, so I definitely didn’t expect it to be removed entirely: https://help.klaviyo.com/hc/en-us/articles/49469198235419A few questions for the group:Has anyone had success retrieving previous email source code to rebuild superscripts using HTML blocks? Has anyone found a reliable workaround (even copy/paste that actually retains superscript formatting)? For brands that rely heavily on trademarks and registered marks, how are you handling this?I’m al

We plan to launch 10 new languages soon, however, we have over 100 different flow messages that we need to translate.Is there a way to export flow messages with the klaviyo API, translate them (via Claude) and import those messages again?If yes, could anyone point us to the documentation and/or give instructions on how to do it?

Not sure why the Klaviyo team decided to get rid of the source text editor option. Especially when it was useful with the lack of editor capabilities.I used it all the time to superscript text and now I do not have the option. I am using a workaround with HTML block, but I’m now running into the issue that my body copy is not connecting to the body copy style I have set. I’m using paragraph tags for the body copy, I tried div tags too, but neither are working.Any other workarounds or tips would be super helpful! Or if the source text feature could be brought back😅

Hi all,I have a welcome series that I have set up for new subscribers that assigns them a dynamic coupon code when they register with our company.The process is Welcome Pop Up on site, enter details receive coupon code. The same coupon code is then utilised across the entirety of our 7 day welcome series with 5 emails throughout that period.Email 1 in the series displays the dynamic coupon that was assigned in their profile and we have a CTA that says shop now. I want the same coupon that is displayed in the email (the one that is on their profile) to be embedded into the CTA so it follows them through to our home page.I have seen some documentation on how to do this however it is not clear if it will dynamically generate a new coupon code for each email in the series and not pull from the profile.Currently the CTA is just directing to mysite.comThank you in advance

Hi everyone,I'm trying to display a Klaviyo featured reviews carousel on my WooCommerce website using the Klaviyo shortcode, but the carousel is not showing after adding the required code snippet to my functions.php file.The shortcode appears on the page as blank/no output, even though:Klaviyo Reviews is connected properly Reviews are synced and visible in Klaviyo The shortcode is added correctly on the page No PHP errors appear on the frontend Cache has been cleared Reviews have been selected as featured on klaviyoI added the recommended snippet to functions.php, but the featured reviews carousel still does not render on the home page.Current setup:WordPress + WooCommerce Theme: Astra Using Gutenberg editor Klaviyo Reviews enabledHas anyone experienced this before or knows if:the shortcode requires addit

 I think i might have a problem with my abandoned checkout flow and abandoned cart flowCan someone explain which URL even should i use in each one?Customers that have this event {{ event.URL }} are writing it’s not working for them...And I can see that the click rate is broken ( no body clicked while there are orders related) Please Help! 

Hi all,  I wanted to share a struggle we've had when using Sendtric to be able to create those nice looking countdown timers that actually don't have a static end date but rather a dynamic end date depending on when somone receives the email. i.e. you're using a dynamic coupon code that expires in x hours. This works well in/with flows. If you're using CountdownMail as a timer I suggest to checkout this article I created previously For Sendtric however the input for the time you need a Unix timestamp, which in a way Klaviyo does not seem to provide out of the box (yet).The way we've set this up is to first define the {% today %} variable the way we want it so we recreated this with the following{% today "%Y-%m-%dT%H:%M:%S" as today %} for more informat

I am a new system admin working on restoring a dormant website. We have access to the old Klaviyo account, and I am getting it connected back up.We are using Prestashop 8.2 on PHP 8.1. I have the Klaviyo module set up, and a current version of the PS newsletter subscription module (v2.8.3 - b). I cannot get any sync to work - either for user accounts or newsletter subscribes.It can retrieve a list of lists from Klaviyo (so the api key works) and for testing purposes I am using “Newsletter”, which is pretty empty.On the Klavyo side I installed “Prestashop” from the app marketplace andput the websiervice ID in. It can retrieve my store name so that seems right as well. Not on multi-store. Store ID=1,lang=1.In maintenance mode, but I believe the webservice is still exposed. Using Cloudflare.We are on a ‘free’ account until I can be sure this is going to work, at which point I will trim the subscriber li

Best (or Worst) Countdown Timer Apps for Use in Klaviyo?Sentric?CountdownMail?Mailtimers?Motion Mail? Hey, all!Just wondering if anyone has personal experience with countdown timer apps and can recommend one app over another for use in Klaviyo email campaigns and/or flow emails. (Or if there are any apps to stay away from.)We’ve not used a countdown timer app before and I’ve researched reviews/blogs about some of the seemingly top choices, but I’d love to hear opinions from actual Klaviyo users. Any must-have features? Best practices? Image Block vs. Text Block Source CodeI read a previous Klaviyo Community post where the conclusion was that using the text block source code for a countdown timer will allow the timer to run

Hi Klaviyo community,I'm hoping someone can help with an issue I'm having with my signup popup.My website is built as a React single-page application (SPA). The site isn't storing browser cookies correctly between sessions, which means my popup is appearing to the same visitors repeatedly - even within the 7-day suppression window I have set.I've spoken to my developer and they've advised it isn't something they can easily fix on their end.My current popup settings are:Trigger: after 30% scroll Visitors: don't show to existing Klaviyo profiles Frequency: show again after 7 days Devices: all devicesMy questions are:Is there a way for Klaviyo to use its own identity tracking or localStorage instead of browser cookies to suppress the popup for returning visitors? Is there a known workaround for React SPAs where standard cookie persistence is unreliable? Would using the custom t