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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
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Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
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Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Contributor I
JarnobroekkampContributor I
asked in Marketing
Delete review section title

Hi everyone,I’m trying to remove the title of the review section on my website “customer reviews”, but I can’t find a way to do it. I'm using Klaviyo for integration—does anyone know how to hide or delete the title? Any help would be appreciated!Thanks!  

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Contributor I
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Contributor I
AmandaLContributor I
asked in Marketing
Meta Pixel to track Klaviyo submissions

Hi there, I’m trying to set up my Meta Pixel to track when someone submits a Klaviyo sign-up form on my shop. I’ve already read all the community topics about this and followed their instructions, but it’s not working.I’ve added the following code to theme.liquid just about </body> on my Shopify store, but Meta is not tracking form submissions. Am I missing a step? Do I need to add something to Klaviyo itself or to Meta’s ad manager?  <script>window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'submit') {<!-- Meta Pixel Code --><script>!function(f,b,e,v,n,t,s){if(f.fbq)return;n=f.fbq=function(){n.callMethod?n.callMethod.apply(n,arguments):n.queue.push(arguments)};if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';n.queue=[];t=b.createElement(e);t.async=!0;t.src=v;s=b.getElementsByTagName(e)[0];s.parentNode.insertBefore(t,s)}(window, document,'script','https://connect.facebook.net/en_US/fbevents.js');fbq('init', 'ID REMOVED BUT IT W

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Contributor I
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Contributor I
Team WPContributor I
asked in Marketing
Wordpress integration and pop up

Hello there, I have added a button with trigger to pop up.I have connected my organization through a snippet in the header:<script type="text/javascript" async src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=company-id"></script>company id is correctly insertedIn addition I have added a button in a page with the trigger script:<button class="klaviyo_form_trigger"> Subscribe</button><script type="text/javascript">    document.querySelector('.klaviyo_form_trigger').addEventListener('click', function (){        window._klOnsite = window._klOnsite || [];         window._klOnsite.push(['openForm', 'Ur4m7Q']);    });</script>The button is showing, but the pop up is not working.Please help, thanks

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Contributor I
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Contributor I
morcholskiContributor I
asked in Marketing
Abandoned Checkout: Error! Filename not specified.

My coworker received one of the emails from our Abandon Checkout Flow with this error message. We use Outlook for our company emails and recently implemented a more robust security system.  When I looked at the body of the email and the triggers and everything seems to be set up correctly. We use Shopify+ for our website. Has anyone had this issue before and how did you resolve it?   

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Contributor I
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Contributor I
Karina N.Contributor I
asked in Marketing
Woocommerce Checkout: customers subscribed even if they don't check the box

We have current versions of Woocommerce and the Klaviyo plugin on our site (everything else up to date as well). Klaviyo is set to show the “Subscribe to receive...” checkbox on the checkout page, and that all works properly. The box is not checked by default.The problem is that even customers that do not check the box are added to the Klaviyo list and recieve a “Confirm Your Subscription” email. Obviously this would not be welcomed by a lot of users.Has anyone else run into this problem? I suspect a plugin conflict, but I’m hoping someone will have a hint.

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Contributor I
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Contributor II
ModernHerbCoContributor II
asked in Marketing
Cant See Daily Overview of Conversions by Email?!?

Currently you only show the conversions that happen within hours of sending the email. This isnt enough. Days after an email is sent I still get sales coming in and cant track for trends.Why do you knot show the conversions by day and hourly by day so marketers can see the halo and when its peaking after initial first 32 hours after sent peak. Im having to do this so manually and shouldn't have to.

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Contributor I
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Problem Solver I
wouterProblem Solver I
asked in Marketing
Radius / rounded corners for blocks

I would like to understand if it is possible to created a radius or rounded corners for blocks. Like an image block or text block. Thank you.

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Contributor II
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Contributor I
jennamcvContributor I
asked in Marketing
SMS Pop Up - Shopify

How do I get my SMS Popup on shopify to TEXT the discount code after they’ve opted in?  I’ve created a pop up sign up form for people to sign up for our SMS list for a discount. I’ve set dynamic discounts with expiration dates, etc. I tried it myself, and I realized that I got the code on my screen before I got the text (it came right after), so I imagine people will just not double opt in since they already got their code. I want them to put their number in, double opt in, and then get the code via text. Any help appreciated!!!! 

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retention
Partner - Platinum
T
Contributor I
touch-meContributor I
asked in Marketing
Welcome Series - Customer v. Non-Customer wont send email

hi all,i am new here, and i cant get the Welcome Series - Customer v. Non-Customer flow to work?the flow does not send email. while when i try the preview the flow does exactly as i want?i would like some help and tips to get the flow to work 

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Contributor I
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Contributor I
meitalmtzContributor I
asked in Marketing
How do I delete a custom property with the new API

This is the API:https://developers.klaviyo.com/en/reference/update_profileI want to delete a custom tag from a certain profile via API.Delete, not set to blank or null.(In the legacy API, I managed to use the “$unset” successfully.)

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Contributor I
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Contributor IV
WoodhopeContributor IV
asked in Marketing
How to make an accurate quotation with the new pricing policy

Hey everyone,I’m onboarding a new client, and I need to estimate their Klaviyo monthly fee before connecting their store. With the new pricing model based on active profiles, I’m struggling to determine this number in advance.Previously, it was possible to estimate costs based on total subscribers, but now the model relies on active profiles—which include engaged contacts, not just subscribed users. The issue is that WooCommerce for example, doesn’t provide a clear breakdown of active profiles; we only have the total number of registered customers/users.Since I can’t connect the store without securing the client first, I’m stuck in a catch-22. How can I reasonably estimate the number of active profiles before integration? Has anyone found a way to approximate this?Thank you!

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Contributor IV
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Contributor I
JuliaFGContributor I
asked in Marketing
Can I automatically suppress visitors to the website who don't subscribe?

Hi all! 🖐Sorry if this is a basic question but I need to ask it anyway!Virtually every visitor to our website gets their profile pulled through to Klaviyo, meaning we constantly have to clean up profiles that haven’t subscribed.Is there a flow I can set up that automatically suppresses these folk, or send their profiles to a segment I can quickly and easily tidy up?THANKS 

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In the Inbox
Partner - Platinum
D
Contributor I
dungnguyenContributor I
posted in Marketing
Optimonk popups

Sorry about post this here, I didn’t find any community of this.Anyone here know how to make popup of OM shown multi-times for user who submitted and not.

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Contributor I
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Contributor I
BreezecareContributor I
asked in Marketing
Customer Hub Coupon Codes

I have activated Customer Hub on my website. I checked it out a few hours ago, and it was working fine. I noticed my coupon codes were showing. I have since made a few content blocks. And I don’t know if that has anything to do with it. But I now notice my Coupon Codes are no longer showing. Has anyone got any suggestions on the fix for this.Geoff

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RachelF
Problem Solver I
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Contributor I
FALGContributor I
asked in Marketing
Pop ups slowing load time

I have set up a subscribe pop up.  Since then my page loads much more slowly.  I have two questions:how do I disable the pop up can I edit the pop up to improve page loading time?

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retention
Partner - Platinum
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