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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
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Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
gabriellabrowne
Contributor I
gabriellabrowneContributor I
asked in Marketing
Optimizing Klaviyo Email Flows for Tech Product Launches

Hello Klaviyo Community,I'm currently working on setting up email flows for an upcoming tech product launch and am seeking advice on best practices to ensure effective engagement and conversions.One area I'm focusing on is highlighting the technical specifications of our new product, particularly its laptop processor capabilities. I want to ensure that the email content effectively communicates the performance benefits to our target audience. Has anyone here successfully emphasized technical features like processors in their email campaigns? I'm interested in strategies for presenting such information in a compelling yet digestible manner.I've been exploring the resources available on the Klaviyo Community site community.klaviyo.com and have found valuable insights into email flow optimization. However, I'd appreciate any additional tips or examples from fellow members who have experience with tech product promotions.Additionally, I'm considering segmenting our audience based on their

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Contributor I
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Contributor I
DavinContributor I
asked in Marketing
Uable to verify business for SMS toll free number

I have tried multiple times and followed the trouble shooting guide to verify my business in order to get my SMS setup. I have had no success. I have not been able to any answers from Kira the chat. I am unable to email support. Will someone please help! I see I am not the only that has had this problem before. Thank you in advance.

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Contributor I
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Contributor I
ZolukoContributor I
asked in Marketing
embedded form image error

Hi,I have some difficulties with an embedded form image. In Klaviyo the embedded form shows correctly but on our website there is a white space above the image we can't fix.Does anyone have advice how to solve this issue?URL and printscreen added below for additional information:https://zoluko.nl/blogs/blogs/hartslagzones-wat-is-het-en-hoe-kun-je-ze-berekenen 

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Contributor I
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Contributor IV
Kimmy42Contributor IV
asked in Marketing
Clarification on review_has_media Value Type for Trigger Split

Hi Klaviyo Community! I hope you are doing well. I’m setting up a review follow-up flow and want to split reviewers into two groups: Those who uploaded media (e.g. photos) Those who didn’t I see that review_has_media is available as a property for use in trigger splits. However, I want to confirm how Klaviyo reads this value from an integration like [insert your review platform, e.g. Junip/Yotpo/etc.].Does review_has_media return a boolean (true/false) or a number (1/0)?I noticed in Klaviyo's documentation that both true, "1", 1, etc. are accepted as truthy values, but I want to be sure before implementing a condition like: review_has_media is true (Type: Boolean)or review_has_media equals 1 (Type: Number) I’d appreciate any clarification or experience others have had with this! 🙏

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Contributor IV
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Contributor I
JeremyLloydFragraanceContributor I
asked in Marketing
Using WooCommerce Product Addons With Cart Rebuilder

 Hi all, I’m currently using the extra product addons plugin for WooCommerce, however I’ve noticed that whenever I test the abandoned cart email that I’ve created in Klaviyo, the product addons (for the one product they are used on) are not stored in the event data. Is there any way to make this data get sent to Klaviyo when a checkout is abandoned? It is stored within the WooCommerce product data itself so there seems to be no reason why it’s impossible.This is how it looks immediately after adding to cart, with the product options as data within the product that’s been added And this is how it looks after using the cart rebuild key. As you can see, WooCommerce recognizes the product addons as existing but just thinks they have no value because that value was never sent to Klaviyo. Any help would be most appreciated. All the best,Jeremy

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M
Contributor II
K
Contributor IV
Kimmy42Contributor IV
asked in Marketing
Can Customers Upload Review Photos via In-Email Review Collection?

Hi Community, We're currently setting up the in-email review collection feature and would love some clarification.Is it possible for customers to upload a photo along with their review directly within the email (using the in-email review form)? I’ve read that in-email reviews rely on the element, which isn’t supported by all inbox providers — and that custom questions aren’t supported for in-email collection. But I couldn’t find a clear answer on whether photo uploads are supported directly in the email or not.Any insight or experience with this would be greatly appreciated! Thanks in advance!Kim

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K
Contributor IV
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Contributor I
vuepointadContributor I
asked in Marketing
Custom Social Icon Images Flipping Colors in Dark Mode

I’m having an issue where my custom social icons (which are transparent .png images) are being overridden and color flipped in dark mode clients. Other images of the same type, such as brand logos, do not have this issue. I have tried creating a template from scratch, and using a table section rather than the social icons block, and the result is the same. When the section background is blue or orange, I want the icons and text to always appear white, as it is the most legible. My confusion comes from the fact that the text in the footer is not being flipped from white to black, and yet somehow static images are being affected and having their colors flipped.  Is this some dark mode magic that I can’t change, or is there something that I can do on my end? I’m at my wits end on how a custom raster image is being seemingly replaced with an alternate version that haven’t included and can’t see. I’ve attached screenshots from the template builder, a light mode email client, and a dark mode

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V
Contributor I
Oden
Contributor II
OdenContributor II
asked in Marketing
Klaviyo Shopify tags

Can anyone help me point out where can I find the Shopify Tag property in Shopify?😅It is not appearing in the integration section -Which is why (maybe?) it is not synced to Shopify>Settings>Customer data.I added the tag via flow - 

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Geeky Babbler
Partner
S
Contributor II
SJKContributor II
asked in Marketing
Further customization of product blocks.

Hello!I am currently working on integrating product blocks into my email, but the styling seems pretty limited. Is there a way beyond the product block to customize? For example, I want to be able to change the product image shown and maybe split the price + reduced price into two lines.Anyone know if/how this is possible? Thank you!

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Z
Contributor I
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Marketing
How to show/hide content block based on someone's location?

Hi there,If I want to show an email block to only people in the US, and hide from everybody else, how do I do that?I know that in a flow, I can have a conditional split based on someone’s country, but it sounds easier to do it in one email, to avoid redundancy.Thanks, -oo

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Contributor I
I
Contributor I
idoo199777Contributor I
asked in Marketing
Billing Error - Your card does not support this type of purchase

 Your card does not support this type of purchase.this is the error that i get when i put my visa card for update my account for snd more mailswhat can i do?

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Contributor I
J
Contributor I
JessicaCPContributor I
asked in Marketing
Integrations - User Permissions

Hello,I am trying to add a Custom Audience however getting an error message.I am going to Integrations > Meta Ads > Add Connection > then trying to add a custom audience but an error message pops up;"Unable to create audience.  Check your Facebook Ads permissions and re-authenticate."  But I have Full Permission, checked it so many times, everything is in order according to help flows etc, re-authenticate is not helping…. does anyone know what to do here?Thank you so much, I am so stumped by it.With thanks, Jess

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Contributor I
A
Contributor I
Ai MKContributor I
asked in Marketing
How to Show “Only X Points Away” From loyalty reward in Email When Using Custom Property?

Hi everyone! I’m trying to display a dynamic message in an email that shows how many loyalty points a customer needs to unlock their next reward. For example:“Only 275 points away from unlocking $10 off!” I’m storing loyalty points in a custom profile property (e.g. “Joy Loyalty Points”) and would like to subtract that from 2500 directly in the email template.

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Byrne C
Community Manager
Nermine
Partner
NerminePartner
asked in Marketing
SPF Record Missing on Dedicated Sending Domain

Hi everyone,We’re currently sending from a dedicated sending domain that’s fully verified and active in Klaviyo. Everything looks connected and is working as expected.However, after running an external check using MXToolbox, I noticed that the SPF record is missing on the sending subdomain. and, I’m unable to add or edit records myself on Klaviyo.Has anyone experienced this before? Should I reach out to Klaviyo support to have the SPF added manually, or is this something that needs to be handled on our DNS provider?Thanks in advance!

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Nermine
Partner
L
Contributor I
LouiseContributor I
asked in Marketing
How to create sign up form with URL only

Hi there,I’ve been trying to create a really simple sign up form in Klavyio that just has a URL to share it, but I can’t for the life of me figure it out, and any help would be hugely appreciated. Here’s what I’m trying to do: I have created a banner for my home page and I want to include the URL to the sign up form I’m creating. Klavyio seems intent on having it pop up/slide out etc. and I can’t see an option where it simply gives me a URL - is it because Klavyio doesn’t host pages? The home page is the only place I want it to be, and I don’t want it to pop up, nor do I want to embed it as it doesn’t show up when adding it in a html section, and I haven’t used liquid before and I can’t find where my homepage is in the liquid code. I would have thought this would be an almost silly simple thing to do, but I am very stuck 😅Pls help 🙂

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Contributor I
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