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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
J
Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Contributor I
kkmcdContributor I
asked in Marketing
Keeping Welcome Flow Email & SMS in 1 Flow

Hi! We currently have our welcome flow as two different flows (one for email and one for SMS). We are considering making it one Flow to improve the customer journey, clean up our reporting, and number of flows...The split flows, specifically the SMS flow we have set up, have been great since they allow existing email subscribers to go through the SMS ‘welcome’ flow at a later point (if they have not purchased it already).Since the welcome flow is supposed to serve as a ‘one-time’ flow if we combine the flows - customers who provide us an email and not sms at that time, but later sign up for SMS, they would not get an SMS welcome flow.  Is there a way to set up the welcome flow with different triggers or conditional splits to get those email subscribers, no SMS, into the welcome flow without creating a SMS only flow??? 

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rqcha
Problem Solver IV
S
Contributor II
Sam91Contributor II
asked in Marketing
How to clean the list after importing it from shopify to klaviyo ?

Hi all, In Shopify I used to have around 5k email list. After importing the list into klaviyo, it becomes 8k profiles. I need to clean up the list to save my klaviyo bill. I’ve never sent an email before. Therefore, I’ve no engagement data on that. Now how can I approach cleaning the list before buying klaviyo subscription?Thanks in advance!!

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emma.owens
Community Manager
M
Contributor I
MarraContributor I
asked in Marketing
Product Images are not showing on abandoned cart flows

Hello everyone, my product images are not showing on my abandoned cart flows. I am using Shopify and I have gone through all the troubleshooting. Everything is linked, permissions are correct…. The product name shows up and when I click the link it brings me to the correct product. Its just the actual image which isn’t showing up. I’m using the standard abandoned cart flow, not a manually created one. Any ideas how to get this fixed? I have also checked the product photo URLs in Shopify and everything is set up correctly. Thanks in advance for any help!

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emma.owens
Community Manager
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Contributor I
TOMWOLFEContributor I
asked in Marketing
Back in Stock Button Not Working

Hello,Is there anyone out there that might be able to help me out with this issue?Problem: When selecting a product that is sold out - #1 the notify me when back in stock button is not showing up. #2 But, when the product page is refreshed it does show up - #3 however it will show up even for products that are in stock (right under the add to cart button)I attached a few screen shots of the code and what the buttons looks like. 1,2,3If someone has experienced this and can help me out it would be super helpful. Thanks in advance! 

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Contributor I
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Contributor I
danielmartinhqContributor I
asked in Marketing
How Are You Integrating TikTok into Your Klaviyo Flows?

Hey everyone,I’ve been seeing a lot of brands getting solid traction on TikTok lately, and it got me thinking—how are you all leveraging TikTok engagement within your Klaviyo setup?Are you syncing leads from TikTok ads into Klaviyo and if so, how’s that working out in terms of list quality and conversion? Also curious if anyone is using TikTok content to boost email engagement—like embedding video snippets or using TikTok-style UGC in campaigns or automations.Would love to hear what’s worked (or not worked) for you. Are there any creative strategies or tools you’re using to bridge TikTok and Klaviyo more effectively?

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rqcha
Problem Solver IV
S
Contributor I
sheepdreamsContributor I
asked in Marketing
Pop up form - how to show homepage dimmed

I am trying to make a popup form on my Shopify homepage so that you see the homepage dimmed behind the form. All I seem to be allowed to do is create a solid color behind it. any ideas?

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K
Contributor I
Vensy
Contributor I
VensyContributor I
posted in Marketing
Shopify Discounts - Combinable Discount Codes via Klaviyo

As you may already know, Shopify introduced combinable discount codes in June of last year, which has been a game-changer for many of us.However, I'm writing today to discuss a challenge that I and many others have faced when using Klaviyo for flows and customer rewards. As you may know, dealing with dynamic discount codes in Klaviyo can be a bit cumbersome, especially for those of us who offer automatic codes through Shopify.For example, my shop offers automatic codes for bundling promotions - Buy 2, Save 5%, Buy 4, Save 15%. Unfortunately, this causes issues with our dynamic discount codes through Klaviyo, as we have to manually enable combinations each time Klaviyo generates a new set of discount codes. (This is just not possible to keep up with)That's why I'm here today to request a new feature that would make our lives much easier - the ability to enable combinations en masse per discount through the Klaviyo dashboard. Even just the ability to automatically combine codes would be

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Contributor III
T
Contributor I
toriContributor I
posted in Marketing
Shopify Combined Discount Option, Waiting for Klaviyo Implementation

Shopify announced on June 22, 2022 that they are finally adding a native combined/stackable discounts option https://www.shopify.com/discounts. I confirmed with Shopify Plus that this will be rolled out around June 27.I spoke w/ Klaviyo support to see what their timeline was for implementing this in the coupons section and it wasn’t on their radar. I do no see a plan to add this to our Coupons feature in Klaviyo on the upcoming Roadmap. However, I have submitted this feature request to our Product team to be considered as a feature to be added in the future. At this time I do not have a timeline on when this will be considered or released, but I have submitted this feedback to our team.Just putting this info out there for other Shopify merchants as this is a pretty big deal.

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Contributor III
S
Contributor II
Sam91Contributor II
asked in Marketing
How to clean email list after importing it into klaviyo when there is not any email sent before?

Suppose there’s a brand. They do like 50 grand a month... They got tons of lists on Shopify...They imported the list into Klaviyo. Now every emails is showing as subscribed to email marketing. They never send any emails. Although sent a few emails through Shopify on major holidays.Now, how do you filter out those emails? How to clean the list at that point? There's nothing such as email opens or something like that right? What would you do? 

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Byrne C
Community Manager
M
Contributor I
Mieke S.Contributor I
asked in Marketing
Featured review carousel background will not change

I added a feature review carousel to my homepage but the background is white. When I go to settings and change the background style, the background color is not covering the entire section, but only a small block around the cards. So now theres a white section on my homepage. How can I change this? I use Shopify. Thank you in advance.Mieke

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D
Contributor I
A
Contributor IV
Anh NguyenContributor IV
asked in Marketing
Product Feed: Can we add more filters?

Hi team,We’re working on product feed to populate the newest products in our product catalog in the email template. However, the issue is our product catalog contains products from both AU and US market and the only way to identify them is using Item ID, as below.Unfortunately, product feed does not allow using Item ID as filter. So my question is is there a way for us to separate US and AU products as we don’t want to send out AU email with US products and vice versa. Thank you so much in advance!

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MANSIR2094
Expert Problem Solver IV
C
Contributor I
colefromfoodsocialContributor I
asked in Marketing
Bug with command-z undo on mac

Alright this one is incredibly aggravating.I just finished writing and formatting a ton of information in an email, and I pressed command-z to undo the last bit of text that I wrote, and the entire block of text reverted back to how it was prior to my edits. Re-do command doesn’t fix it. This has happened to me several times - is there a fix here that could help me avoid this inconvenice?Thanks

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emma.owens
Community Manager
C
Contributor I
crystal2222Contributor I
asked in Marketing
Flow with Conditional Split by Segment

I created a flow triggered by a list. I want to wait 24 hours then I want to create a conditional split that sends email 1 to people in segment 1 and email 2 to people in segment 2. How do I do that? Looking in the options for conditional splitting, I dont see anything allowing me to split emails by segments.

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Contributor I
W
Problem Solver II
wernstromProblem Solver II
asked in Marketing
Segments based off multi-checkbox answers

Hi folks, Just trying to clarify something…If I have a form with a multi-checkbox block, say 4 difference options each with their own property/value… For example, lets use colours, so white, black, green, yellow.So, someone could submit a form where they have selected black and green.If I want to get a tally on how many of these properties have been “chosen” regardless of how many profiles may have made multiple selections, is building a segment using “property” “contains” then white/black/green/yellow per segment correct? In this instance I don’t care about other permutations of multiples… I just want to be able to say “50 people total selected green”, “10 people selected yellow” etc based off the number of profiles that populate in each segment.Thanks!

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C
Contributor I
RosieClem
Partner - Platinum
RosieClemPartner - Platinum
asked in Marketing
Multiple accounts, only one website

Hi! I have a client who currently has two brands, two separate websites and two Klaviyo accounts for these brands. However, they plan on having only one website for both their brand, and even add a third one. Every brand will keep it’s identity, name and visual assets, but they will be on the same website.Our preference would be to keep different Klaviyo accounts so that every brand has his own sender name, sender address, assets and everything. We could however hop from an account to the other like we do in our agency, from one client account to another. However, is it possible to have multiple accounts with only one website? I’ve seen topics with the opposite question, like having multiple shops for only one Klaviyo account, but nothing exactly like my question. Thank you so much!

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Contributor I
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