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10000 Topics
Brian Turcotte
Brian TurcotteKlaviyo Alum
published in Marketing
WooCommerce dynamic couponsNews

Exciting news for Klaviyo <> WooCommerce users! You can now generate dynamic coupons in flows directly within Klaviyo. You can use these single-use coupons to incentivize specific actions (e.g. purchase specific products within a limited time, incentivize third purchases, offer a winback discount, etc) without hurting your margins.  You can set up dynamic coupons for your WooCommerce store in three easy ways:Set up a coupon code in WooCommerce based on discount type, amount, and usage restrictions. This coupon code will then be linked to Klaviyo via the WooCommerce coupon activity. You can now use this coupon code to generate dynamic coupons in your email and SMS flows. 🚀 Get started today with the following resources:How to set up coupons for WooCommerce  Thanks,Your Klaviyo Community team 

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Contributor I
retention
Partner - Platinum
retention2025 Champion
posted in Marketing
Email AI Demo and Example Outputs

When the Email AI feature first launched, I was curious on some of the example outputs that it could generate. The Email AI lets you generate a Section of your Template with a given prompt to get you started. What’s interesting is that the AI seems to try to use your brand contextually wherever it can, which is most obvious when it creates some generative text.  I’ll add a few example here for now, but I’ll continue to update this thread with new additions.  Here’s an example of how it works (highly compressed animated gif!): Prompt: Create a header section with a logo image centered on top with a white background.  Below the logo has four primary navigation links from left to right.   Note: Email AI didn’t add the image logo, but it did center it correctly. Prompt: Create a section with images and text laid out in a zigzag pattern. At the bottom, add a button encouraging readers to take a look.   Prompt:Create a friendly message with links to follow us on social media.  For more infor

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CJamaechi
Problem Solver II
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in Marketing
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
Ashley I.
Partner - Platinum
Ashley I.2025 Champion
posted in Marketing
Top email marketing strategies for 2024 - powered by Klaviyo AI!

Klaviyo AI is here! If you are anything like me, you’ve probably already started diving head-first into some of the amazing new AI-powered features available to us in Klaviyo. If you haven’t heard, here’s what you need to know: Klaviyo AI launched last week, and represents a group of several new features in Klaviyo that may very well be this year’s secret weapon for supercharging your email marketing strategies. These include: Segments AI generates complex segments for you in seconds based on simple audience prompts. Email AI creates high-performing email content by inputting your campaign goals and creating an on-brand email in seconds. Forms AI uses AI to optimize web forms for conversion by testing multiple versions of your form to find the highest-converting display time.These new offerings build on AI-powered capabilities we already know and love in Klaviyo, such as: predictive analytics, product recommendations, personalized benchmarks, guided warming, and A/B testing TL;DR: Klav

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Ashley I.
Partner - Platinum
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in Marketing
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
stephen.trumble
stephen.trumbleKlaviyo Alum
published in Marketing
Introducing Klaviyo AI

Hey Klaviyo Community! We are proud to Introduce Klaviyo AI: Your guide to smarter digital relationships. Klaviyo AI does the thinking and heavy lifting for you, so you can:More accurately predict what customers want (and when)  Work faster and smarter, without all the manual work Put optimization on autopilot  …all so you can drive more revenue for your businessNew Product Features:Segments AI: Describe the people you want to reach and Klaviyo will create a segment for you. Email AI: Type your goals and Klaviyo will design an on-brand email section in seconds.Forms display optimization: AI tests multiple versions of your form to find the highest- converting display time.Learn more* Features available globally (in English only), for paid accounts Did you miss the Klaviyo AI webinar?Not to worry, we have a recording of the event for you to watch here!  Ready to get started with Klaviyo AI? Login to your account today to start exploring how Klaviyo AI can help you work smarter on the way

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tonystanhope
Partner
S
Contributor I
scopertaContributor I
asked in Marketing
Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

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Contributor I
Julie Hayes
Julie HayesKlaviyo Alum
published in Marketing
Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
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Contributor I
jelgieContributor I
asked in Marketing
How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

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Contributor IV
Anna McCarthy
Klaviyo Employee
Anna McCarthyKlaviyo Employee
published in Marketing
Email template tutorials by Anna McCarthyTutorial

Hello Community!I hope the posts and the walkthrough tutorial videos I’ve provided were helpful. If you haven’t had a chance or may have missed one of them, don’t worry! I’ve included all of my posts below in the order they were released starting with Klaviyo’s New Template Editor versus the Classic Template Editor post. 

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Anna McCarthy
Klaviyo Employee
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Problem Solver II
jmacmanProblem Solver II
asked in Marketing
Product Feeds Major Bug with Shopify

I think I found a major bug with the Product Feeds and the Shopify integration. For the life of me, I’ve been trying to figure out why the product feeds were only showing a few products and not displaying the correct best sellers. Well after some testing and experimenting, I think Klaviyo only displays products in the product fee that have a Track Quantity checked (See attached). My store is primarily a virtual good store where I sell digital downloads, so the only product showing are products where I deliver a serial number via a list, which I do track inventory in this case.  I’m new to Klaviyo and although I love the new features, as an engineer, I’ve found quite a few major bugs with this software that I wasn’t expecting given the high price I pay per month. Can anyone verify this?   

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Contributor I
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Contributor I
HubertWContributor I
asked in Marketing
Prestashop and related products

I’d like to ask if it’s possible to implement the following automation in klaviyo:We want to send an email with products related to those previously purchased by a customer, 4 weeks after their last purchase, but only if certain conditions are met.Basic assumptions:The customer must have made a purchase.Each new purchase resets the 4-week timer.The email should be sent if:There is at least one related product to show.BUT If none of the purchased products have related products → send a list of bestsellers instead.If the order includes products from different categories → use related products from the first product on the list that has them assigned. 

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Active Contributor III
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Contributor I
Jiminy101Contributor I
asked in Marketing
Magento2 and Order Confirmations

Hi All, First time posting in the community, looking for some advice. I am currently setting up Klavio for our business. I will start with saying I am not a coder, developer or anything like that, and I am having to learn a lot along the way. We have moved to generating order confirmations through Klavio linked to our Magento2 store. I have the issue that the payment module is recording a record of the transaction, even when the customer backs out, or amends the order prior to payment. This is triggering an order confirmation to be generated before payment has been taken. I can’t seem to pull anything into a flow that would help me limit this. Does anyone have any ideas?

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Active Contributor III
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Contributor II
OlehContributor II
asked in Marketing
Smart Sending Skipping My Flow Emails? Looking for Advice

Hi there,I'm currently working on my Viewed Product flow and keeping an eye on how it's performing. I’ve noticed that quite a few profiles are getting skipped, especially when it comes to the second email in the flow.A bit of context:I’ve turned on Smart Sending for the second emailI usually send around three campaigns per weekI’m also running Browse Abandonment and Abandoned Cart flows, which are a big priority for meI’m starting to think that Smart Sending + frequent campaigns might be the reason so many people are getting skipped — and possibly missing important flow emails.Has anyone run into the same issue? I’d love to hear how you manage this kind of overlap and keep your flows running effectively.Thanks so much in advance!

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Contributor II
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Contributor I
goalcrazyContributor I
asked in Marketing
How to stop a bot from joining my email list 100s of times per day

Hello, tow week ago I started getting 100s of spam emails joining my newsletter per hour. It seems to be the same person… the email address starts with the same name with then a string of numbers and letters. They literally join my email list several times per minute! They have added over 8000 emails to my list in just a couple weeks. I have surpassed all of them, and now turned on double authentication when someone joins my list. But is there any other way to stop this? Has anyone else had this happen? Thanks, Jason V.

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Contributor I
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Contributor I
Austin ChickContributor I
asked in Marketing
Low click rate for every ESP besides Gmail

We consistently get significantly lower click rates on campaign emails for non-gmail providers (yahoo, hotmail, etc.)The account doesn’t have any deliverability problems, and has a very good open rate for all providers.The campaigns are either entirely comprised of images (so there’s no weird display or formatting depending on the ESP’s dark mode inversion etc.), or are plain text. The content in the respective campaigns are the same for every ESP. Not sure why gmail performs well and the others don’t.  

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michaelko
Contributor I
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Contributor I
onemonicContributor I
asked in Marketing
Free standing Confirmation Page

Hi! I just wanted to ask, most people we have in our email list will be coming from a sign up sheet, so we want tosend an email where they just have a button to confirm their subscription. Is there a way to link the confirm page button? Like, I just want them to click on a button or a link leading to a page with the button to confirm that they did subscribe. Thanks in advance! Monique

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ross_hopkins
Problem Solver III
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Contributor I
naanfanContributor I
asked in Marketing
Welcome Flow Trigger Setup

I’m looking for help with best practice here - we sell our product in both the US and CA and our e-mails will be slightly different for the US and CA consumers. Should I have one main email subscriber list with segments for US and CA, and Welcome Flow triggered when someone enters their respective segment?Or should I have a USA list and CA list and trigger flows when they enter lists? Thank you!

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Active Contributor III
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Contributor I
Bar.SeaContributor I
asked in Marketing
Klaviyo Product Certificate - Referred to as 'holder' rather than my name

Hi everyone, I looked around for a solution but haven’t found one so I am posted here. I completed the Klaviyo product and I can’t wait to apply my knowledge to my work. My issue is that the certificate does not mention my name at all, meaning that there’s no way I can really “prove” that the certificate belongs to me.As suggested in a similar post, I have ensured that my Klaviyo account’s contact information details are set to my actual name.For reference, the certificate states: “This certificate recognises the holder as have completed all requirements for the Klaviyo product certificate.” There is also my certificate number and validity period.Thank you all. 

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Klaviyo Employee
A
Contributor I
annacwebberContributor I
asked in Marketing
How can I build Surveys and Rating requests to work with Klaviyo?

Hi! I want to be able to re-create a survey in Klaviyo that we had created in Mailchimp. It was a live page and embedded in emails. Has anyone done this here or I will need to try and use a 3rd Party like Typeform or Survicate to achieve this? Here’s the simple survey and rating request we are trying to recreate here:https://us20.list-manage.com/survey?u=2f1317f68627303562cc51de8&id=dfdcf433af&attribution=false Since migrating, this is the last piece we just can't seem to sort out. I contacted support 2 weeks ago via message (the chat links don’t work for me in Chrome or Safari to contact them directly), and haven’t received a response. 

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Contributor I
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Contributor II
OlehContributor II
asked in Marketing
Need help with Viewed Product flow and resend logic

Hi there, I'm working on optimizing my Viewed Product flow, and I’d like to confirm the best way to set up a condition for the second email based on whether the first email was opened. Here's what I'm trying to achieve: If the customer opens the first email, they should receive the second email. If the customer doesn't open the first email, I want to resend the first email but with a new subject line and preview text. The second email is currently set with a 1-day time delay after the first. My plan: I was thinking of using a Conditional Split after the first email with the filter: What someone has done (or not done) > Opened Email > where Message equals [First Email Name] > zero times Would that be the correct setup? Also, should I set the time delay before or after the conditional split to ensure the timing works properly? Please let me know if this logic works or if you recommend another approach. Thanks in advance for your help!

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Contributor II
R
Contributor I
Rita24Contributor I
asked in Marketing
Klaviyo Integration with Wordpress and Fillout Form

We’re currently running a digital program, and we’d like to automate our communication flow through Klaviyo based on user behaviour across two platforms: Fillout (for initial forms) and WordPress (for the core assessment). The goal is to integrate Fillout and WordPress with Klaviyo in a way that allows us to: Track participants across multiple steps Identify drop-off points (i.e., where they stop progressing through the journey) Send targeted automated reminders via Klaviyo based on their last completed step We currently use a manual Excel tracker to log where participants drop off, but we want to automate this process as much as possible to reduce manual work and increase re-engagement.Current Participant Journey Flow: Signup via Fillout Form Confirmation Email sent (via Klaviyo) Pre-Survey sent (via Fillout) Pre-Survey Completed Login access sent manually by admin Assessment begins on WordPress (custom form) Mid-Survey completed (milestone question) Assessment compl

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Active Contributor III
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Contributor I
DrinkZYNContributor I
asked in Marketing
Shopify Express Check Out

Shopify email allows for an express check out button to be added right into email reducing the friction even further to purchase. Does the Shopify/Klaviyo integration allow for this as well? 

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Active Contributor I
S
Contributor I
Shopkeeper27Contributor I
asked in Marketing
has anyone ever integrated klaviyo and spotify?

Has anyone ever successfully integrated Spotify + klaviyo to show the Spotify player in an email?  It would be a great feature for Klaviyo to have available on their drag and drop blocks for musicians as well as retailers to send shop playlists. 

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Contributor I
A
Contributor I
alvin.nguyenContributor I
asked in Marketing
Invalid Email Addresses are not suppressed

Hi everyone, I want to ask do invalid email addresses automatically added to suppression list? Since my campaigns have “Skipped: Invalid Email Addresses” users but they are not added to suppression list so I wonder if this is the default behavior or it’s an error? Thanks

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Hilary Castleman
Problem Solver I
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