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Hi everyone,

I wanted to check if Klaviyo has plans to support deeper integration with Shopify Store Credits. Right now, there’s no straightforward way to sync this data into Klaviyo, and it would be extremely valuable for lifecycle marketing.

Specifically, it would be great if Klaviyo could support:

  • Profile Custom Property: sync total store credits per customer (e.g. total_credits).

  • Events: log key store credit actions like credit issued, redeemed, or expired (so we can trigger reminder flows).

This would allow brands to build targeted campaigns and flows, like reminding customers about expiring credits, incentivizing repeat purchases, and personalizing messaging based on available credits.

Has anyone found a workaround for this? And Klaviyo team – is this something that could be added to the roadmap?

Thanks!

Hi ​@robinch 

I can’t answer your question re Klaviyo/Shopify Store Credits futures though there is discussion on this: 

However, as a workaround for your first point (Profile Custom Property), you may be able to do that with a Shopify flow that pushes total_credits to a custom property on a Klaviyo profile. I’ve not done that for store credits, but I have for other Shopify customer/order data I want in Klaviyo - worth you looking into.

Re the events, you could look at custom events in Klaviyo:https://developers.klaviyo.com/en/reference/create_event

Again, I’ve applied custom events to other use cases so I can’t advise on if, and how, these may work with Shopify store credit actions. Maybe others on here have more insight into that.

Hope that helps (a bit!)

Regards

Andy

Hi @bluesnapper

Would be great to be able to rely on a native integration rather than a custom one.

Here are the docs for the event: https://shopify.dev/docs/api/customer/unstable/enums/StoreCreditSystemEvent

Best,

Robin

Hi ​@robinch,

Definitely an integration worth exploring - I see how this would be really important to have for our customers that use Shopify Store Credits. I’ll speak with our product team and recommend that we implement this in the future.

Another vote for this native integration (events + profile properties)

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