Replies posted by steam365

1 Reply

steam365Contributor I

posted in Developer Group

Facebook messenger access

@steam365 Are you using a specific 3rd Party app to do your Messenger implementation? Depending on what you’re using, and how it captures emails, it would have to be integrated with Klaviyo for that to happen. For example, Octane.ai is a Messenger platform for Shopify and one of the features it has is to ask a user fro their email address via a Messenger interaction which can then be synced to Klaviyo. As for Klaviyo “identifying” a user from Facebook or Google Account, this depends on what you’re using to Log Users into your store and if it passes the “identify” tracking to Klaviyo. What are you using to let users Log In via Facebook/Google? Is it something you developed internally, a 3rd party app, or something else? The only thing that Klaviyo natively integrates with Facebook is the Facebook Lead Ads integration where if someone completes a Facebook Lead Ad, it can be submitted into a Klaviyo List. You can read about that here: Connect Facebook Lead Ads to a List retenti

3 years ago

New Topic Guidelines

If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.

Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.

Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.

Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.

Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.

Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.

Most helpful members this week

Terms & Conditions Cookie settings

Sign up

Already have an account? Login

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Links & Resources

Klaviyo.com
Log in to Klaviyo
Klaviyo Blog
Help Center
Marketing resources
Live training

Platforms

Klaviyo for Shopify
Klaviyo for Shopify Plus
Klaviyo for BigCommerce
Klaviyo for Commerce Cloud
Klaviyo for Magento
Klaviyo for WooCommerce
Direct Integrations

Partners

Klaviyo Partner Programs
Agency Partner Directory
Integrations Library

Useful Things

COVID-19 Insights
Events
Email Template Builder
API Docs
Get Help

About

Who We Are
Newsroom
Careers
Engineering Blog
Design Blog
Contact Us