Replies posted by Caractacus Downes

3 Replies

C
Problem Solver I
Caractacus DownesProblem Solver I
asked in Developer Group

Using API to update Profile Properties not working

Hi,I’ve identified the problem, but I’m not sure I understand it.I had thought the identify call was running but ignoring the custom properties.  Actually it wasn’t working at all, and the profile was being created by a second (server-side) call subscribing the profile to a List.So, the thing that fixed the initial (client-side) identity call was removingvar _learnq = _learnq || [];With that line gone it works fine and adds the custom properties as expected.Any ideas why this should be the case?Cheers,Crac

3
jallain
Klaviyo Employee
2 years ago
C
Problem Solver I
Caractacus DownesProblem Solver I
asked in Developer Group

Getting the user email address from a cookie

Hi Jallain,I think I’ve got it behaving now.  It did turn out to be a timing issue - I thought I had the relevant calls happening after the page was completely loaded, but adding a 1 second delay has fixed the problem.  Feels like a bit of an unpredictable fix, but most of the instances in which I’ll use it will happen long after page load so shouldn’t be a problem.Thanks for your help.Cheers,Crac  

7
W
Problem Solver I
1 year ago
C
Problem Solver I
Caractacus DownesProblem Solver I
asked in Developer Group

Getting the user email address from a cookie

Hi Jallain,Thanks for responding.I understand how the _learnq object works, and I’ve checked it has loaded and is an object before I call the identity() method, but it still come sback with the error.  If I call the method from the Chrome console it works, weirdly.I’m aware of the server-side API Identify call, but that’s not going to help here I think.  The specific scenario I’m trying to handle is when a user, whi has previously registered on the site and so has the cookie installed on their browser, returns to the site.  The JavaScript tracking works with the existing cookie, but the logical place for me to add tracking events like adding items to a shopping basket is on the server, where I can do it in a single place, rather than in the browser, where I would have to implement it in all the places a user can add items to the basket.  To do that I need to let the server know who the user is, so I need to get the email address out of the cookie.I’ll do some more work on it today and

7
W
Problem Solver I
1 year ago

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