Replies posted by Strawhouse

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Contributor I
StrawhouseContributor I
asked in Developer Group

Can I trigger multiple refund events for a single order through the API?

Hi @stephen.trumble,I’m tracking refund events through the Klaviyo REST API: https://apidocs.klaviyo.com/reference/track-identify#track-post. I’m working in Node.js, although I think my question has has more to do with how the Klaviyo API behaves.Through testing I found that if I specify a unique `$event_id` for each refund event (`orderId_itemId` instead of just `orderId`), they will all show up in Klaviyo attached to the profile. This sort of works, but based on the Klaviyo docs, I’m assuming we lose the Order<>Refund association:> For Cancelled Order and Refunded Order to be included in CLV calculations, they must have $event_ids that correspond to a previously tracked Placed Order eventhttps://help.klaviyo.com/hc/en-us/articles/115005082927-Guide-to-Integrating-a-Standard-Ecommerce-Platform#fulfilled-order--cancelled-order--and-refunded-order9It would be ideal if I could track multiple Refunded Order events for a single order and have them all associated with the order.

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Contributor I
2 years ago

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