Depending on your business, you might have some forms on your site intended for high-touch customers, and you want to be notified when someone joins that list. So how can we make that happen?
At this time, Klaviyo does not have a built-in notification that you can receive when a customer fills out a signup form, but with flows you can make sure you know when someone has been added. Below are two easy ways to do this:
You can CC or BCC the desired email on the first message of a flow triggered by the list your customer joins when filling out the form. You will add this CC or BCC on the content page for the first email of the flow.
When the customer fills out your form and joins your list, they will enter the flow and receive the first email of the flow — you will then receive that email as well to your inbox notifying you of the customer subscription to your list.
You can add a notification action to a flow triggered by the list your customer joins via the form. The notification action will allow you to input up to 5 email address to be notified. Each person added will need to confirm their email before being able to receive these notifications. You can then customize your notification to include a clear subject and relevant information so your internal team has what they need to follow up.
To be notified when someone fills out your form and joins your list, add your notification right after the flow trigger.
If you’re interested in the notification action, check out our article on common use cases for notifications.
So what are your use cases, what lists are you growing, and what makes notifications important to your business? We’d love to hear from you!