Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 806 Topics
  • 2,324 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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806 Topics

H
Contributor I
HOTMINUTEContributor I
asked in Sign-up Forms

HOW DO YOU TURN OFF EMAILS ON EMAIL SIGN UP

HI ALL,Need help! Just made a sign up form for our prelaunch. It is sending out an email from Hotminute - but with my personal email. Asking if the subscriber wants to “confirm your subscription” with a button “ Yes i want to subscribe”. I don’t want any emails for now, CAN WE TURN IT OFF  ( i have a shopify acc linked) WHERE do i find where to turn it off?If I can’t turn it off, how do I change the emails to look better and the email address. IT SHOULD not be my personal email.

1
Bobi N.
Partner - Platinum
15 hours ago
Nico01
Partner
Nico01Partner
asked in Sign-up Forms

Sign-up forms for a physical event

Hi Community!What would be the best way to collect e-mail addresses and other information on a physical event?I thought about creating a full-page sign-up form or customizing the subscription page of a specific list.What would you do to gather the data the right way and to have a smooth input process ?Thanks

2
Nico01
Partner
1 day ago
clairebeaumont
Contributor II
clairebeaumontContributor II
asked in Sign-up Forms

Run contest only for existing opt-in subscribers

Hey,I want to run a contest that is exclusively for people who have already subscribed and meet certain shopping criteria. I will not be offering this competition on social media or via any other media.It is a reward for staying engaged and being part of the brand. The sign up form will be sent via email to existing subscribers. I set up a new list as detailed in this article (https://help.klaviyo.com/hc/en-us/articles/115000798472). However once designing the page. I’m not sure what to do about the  confirmation page and opt-in page (below are the two pages/steps I’m referring to)As these people are already subscribers I don’t need to ask them to subscribe again and I don’t want to confuse them either.  For the existing VIP customers I already have a manage preference page is already customised for the subscribers to add more details about their shopping habits so I don’t want to change this.  Maybe I should not have set up a list, but duplicated a segment and customised a manage pref

1
Taylor Tarpley
Community Manager
1 day ago
3
Contributor I
3011sriContributor I
asked in Sign-up Forms

Image not showing on sign up form

Hi there,I created a pop up form on Klaviyo for my Shopify store. I have the green tick saying that the it is successfully integrated to my Shopify store.When I published the pop up, the image is not showing but it is showing in Klaviyo.  This is the Klaviyo parametersbut this is what shows up on the website - no image. I’ve tried changing the size of the image as well but it still doesn’t work.Hoping you can help

9
Taylor Tarpley
Community Manager
2 days ago
A
Problem Solver I
ARPROProblem Solver I
asked in Sign-up Forms

Klaviyo - Embed sing up form Messed Up My Website Fonts.

Hello! I just installed the klaviyo email marketing app. And tried to set up an embedded sign up form. But a problem occurred when I put the embedded sign-up form into my website. website: arprosystems.compassword: ialdeaprovider: shopify Some of the words that are in my website changed fonts and are stuck in those fonts. It even changes the fonts when I removed the sign up forms. When refreshing the site you can see how it changes the words.For example the language chooser (''Latviešu'') - you can see how it is in the original font and then it changes to a random light font. (Also the selection words in the dropdown menu changed for the ''palīdzība'' section) When I am trying to change the font to something else these words on the whole website just don't change..... I had Poppins Medium font - and put a Poppins font onto my sign-up form on the word ''E-pasts'' / ''Email'' (Maybe that changed something?) On the sign up form there is also an Arials BLACK font on the word ''PIESEKO'' /

7
C
Contributor I
4 days ago
M
Contributor I
molliea15Contributor I
asked in Sign-up Forms

Customer profile - email not subscribed

Hey all, i’m new to klaviyo and have a query. Shopify is showing that we had a customer create a profile by signing up to our email newsletter. My customer section on shopify is showing this customer and states ‘Subscribed’ - To check that my flows were running as set up i went into klaviyo and there was no record that any flows were sent. I found the customer on klaviyo (via their email) however it says that the customer never subscribed so the flow was never triggered to send the welcome email. I’m just confused as klaviyo now has the customers email and shopify shows as subscribed. As our store is in the pre launch phase i want to make sure it’s not an error as it could really harm our conversation if the flows are not being triggered. Any help much appreciated. Thankyou. 

4
Taylor Tarpley
Community Manager
4 days ago
S
Contributor II
SDHContributor II
asked in Sign-up Forms

Pop-Up form Double Opt-In

Hello,I’ve created a subscribe and save pop-up. Unfortunately, after customer submits it, the discount code is immediately triggered and visible. QUESTION: Is there a way to have customer confirm subscription via email first BEFORE receiving the discount code? Can code be set-up to be delivered via email AFTER subscription confirmation? thank you

2
KatherineB
Partner - Platinum
5 days ago
S
Contributor II
SDHContributor II
asked in Sign-up Forms

Discount Code Showing Before Subscriber Confirms

Hello,new to Klaviyo and providing discount code when customer subscribes. I create list w/double-opt in. However, when I tested the sign-up the discount code immediately appeared after submitting my email address in the form. How to prevent discount code from being visible/available until AFTER subscriber confirms via email? 

4
S
Contributor II
5 days ago
M
Contributor III
mantrasanContributor III
asked in Sign-up Forms

How can I translate sign up form validation messages?

I’m looking for a way to translate validation messages used in sign up forms.The Language of the list is set to Polish but despite that the validation messages, like: “This field is required” or “Please enter a valid email address”  are presented in English and I’m unable to locate settings to either set them to Polish or translate.Please kindly advise.

35
F
Contributor I
6 days ago
M
Contributor II
MelContributor II
asked in Sign-up Forms

Form with File upload

Hi, We have custom form with file upload. Where we ask for ID proof. Is there a way to send the ID proof to Klaviyo? Thank you Mel. 

24
C
Contributor I
7 days ago
H
Contributor I
HendersonContributor I
asked in Sign-up Forms

Is there a way to clone a sign up form from one account to another?

Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?

13
F
Active Contributor I
7 days ago
D
Contributor I
DAS DETAILINGContributor I
asked in Sign-up Forms

MULTICHECK BOX URL REDIRECT

Hello,I have a question regarding the Multicheck box on sign up embed form. So, I have created this sign up form for 2 courses that I’m selling: DAS START and DAS PRO.On the sign up form people can choose in the multicheck box between the 2 courses. I want that after choosing one of the 2 courses they get redirected to a specific URL so they can already start with their first lesson. There is also a flow setup in which, after form submit, they get an email with the link to the first lesson, but I also want them to instantly get redirected to that page after the submit. Is that possible?These are the 2 URLs for the redirect after form submit:DAS START: https://dasdetailing.it/pages/kit-basic-lavaggio-autovettureDAS PRO: https://dasdetailing.it/pages/lucidatura-autovettureAnd this is the form with: name, email, multicheckbox and submit button. 

2
Omar
Partner - Platinum
8 days ago
J
Contributor I
JackDeliContributor I
asked in Sign-up Forms

Restricting a pop-up to display only for people who come from a Facebook Ads

Hi,  I would like to get my pop-up form to be displayed only to visitors who land on the actual page by clicking on one of my facebook ads. How should I do that? thank you for your help,

3
Taylor Tarpley
Community Manager
8 days ago
G
Problem Solver I
GoodVibes123Problem Solver I
asked in Sign-up Forms

Multi-step Signup Form: SMS Coupon Code

I’m brand new to Klaviyo and just setup my first sign-up form using the Klaviyo Multi-step email and SMS popup. How do I set it up so a unique coupon code gets sent via email or SMS to the subscriber? I didn’t see any other steps in the sign-up form setup process that allows me to do this and I tried googling and looking in these forums for answers but couldn’t find any. Appreciate any/all help, thank you. (PS. I’m using WooCommerce)

6
Taylor Tarpley
Community Manager
9 days ago
Ashley I.
Partner - Silver
Ashley I.Champion & Partner
posted in Sign-up Forms

Getting creative with close form button verbiage

Hi Community! I am always on the look out for creative and on-brand verbiage to add to my sign-up forms. One of the lesser known CTA’s I see utilized in Forms is a button which dismisses or closes the form should the website visitor not wish to complete it. This is often a missed opportunity to win a new subscriber with clever wording that causes them to rethink their decision to dismiss a pop-up form.Here’s an example of what I mean (see the text under the blue button): Does anyone not like saving money? Not really! So the button we have included below the main CTA causes users to take a moment to reflect and really consider the incentive they might be missing out on.We’ve found that including a playful message like this can improve the form submission rate by 1-2% on average! I’d love to hear from some Community members on your favorite verbiage to use for the close form button in your Klaviyo sign-up forms - share them below!--Maybe some of our Klaviyo Champions can kick off the dis

3
ebusiness pros
Partner - Silver
9 days ago
M
Contributor I
megannqqContributor I
asked in Sign-up Forms

Sign-Up Form: Blank Success Page Submission

Hi Guys, I’m having an issue with the sign-up form success page. This was set up before I started working on our newsletter. I’ve tried everything I can think of and everything I’ve been reading and nothing seems to be working.  

4
Taylor Tarpley
Community Manager
12 days ago
J
Contributor I
JMInkContributor I
asked in Sign-up Forms

Can I Pre-Populate Signup Forms?

Hi!  I have a question concerning Signup Forms.  On our site we allow people to create accounts so they can comment easier, save favorites, etc.  As part of this signup they include name, e-mail and birthday.  I created a Klaviyo signup form that also collects information like name and birthday as part of personalizing messages.  Is there a way to pre-populate the Klaviyo signup form with the values I already have available when they login to my site?  Basically pre-populating some fields on the form so they don’t have to enter them again.  I have full control over my site code, so I can code whatever is needed. Thanks,    Mike

3
David To
Community Manager
12 days ago
R
Contributor I
Rotaris_OlafContributor I
asked in Sign-up Forms

Can't remove Form Teaser

Hello all, The form teaser is stuck on our homepage and we don't know how to remove it.I know what is the regular way to delete it (as part of the sign-up form). But even now that we have deleted all sign-up form, the form teaser is still there.Any thoughts? Thank you.Olaf 

11
bluesnapper
Partner
13 days ago
H
Contributor I
Hanibal LecterContributor I
posted in Sign-up Forms

Still NO textarea input field?

Hi thereIt's amazing: Klaviyo has many good features, but it doesn't have a textarea input field. Imagine you have to enter more than two words in a form field, the description of a problem, for example. You'll go crazy if it's all on one line. Please Klaviyo engineers, finally give us a textarea input field! Thank you! Hanibal Lecter

7
A
Contributor I
15 days ago
S
Contributor II
syst0Contributor II
asked in Sign-up Forms

Changing button background colour for out of stock notifications

Hi all, I’m currently trying to alter the background colour of the ‘Notify me when available’ button. From looking through the code, I can alter the modal button which is simple enough, but for changing the button on the actual product page I can’t see any immediate way to change this.  klaviyo.enable('backinstock',{ trigger: { product_page_text: 'Notify Me When Available', product_page_class: 'btn', product_page_text_align: 'center', product_page_margin: '0px', replace_sold_out: true }, There doesn’t appear to be any way to change this in Shopify’s visual editor when changing colours, and after reading through the documentation on Klaviyos Back in Stock styling, I can’t see anything on there either. Currently the button looks like this -  But I have been able to alter the modal so it appears like so -  Any help would be greatly appreciated.

16
B
Contributor I
18 days ago
B
Contributor IV
bproulxContributor IV
asked in Sign-up Forms

how to design the "You've been subscribed" page

Hi, When someone confirm the subscription via the double opt-in we get a “You've been subscribed” page.Is there a way to customize it? Thanks

2
B
Contributor IV
21 days ago
M
Contributor I
myemailworkContributor I
posted in Sign-up Forms

Legacy Form documentation

Hi, I’m Using Legacy form and want to get first name and a custom text that user inputted and tag the profile based on interest in klaviyo list.Here is my form: <form id="email_signup" class="klaviyo_styling klaviyo_gdpr_embed_myID email-capture__form" action="//manage.kmail-lists.com/subscriptions/subscribe" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" method="GET" target="_blank" novalidate="novalidate"> <input type="hidden" name="g" value="myID"> <input class="form-control" id="name" type="text" placeholder="Your Name" data-sb-validations="required" /> <input class="form-control" id="k_id_email" type="email" placeholder="Your Email" data-sb-validations="required,email" /> <input class="form-control" id="customtag" type="text" placeholder="Your Message" data-sb-validations="required" /> <button type="submit" class="klaviyo_submit_button">Subscribe</button> <div class="klav

1
stephen.trumble
Community Manager
21 days ago
R
Contributor I
RizContributor I
asked in Sign-up Forms

How can I redirect my WordPress sign up form to Klaviyo without embedding?

I want to know how to redirect a custom sign-up form to Klaviyo. In other words, I want to know how to automatically add a customer to a Klaviyo list and trigger automations when they sign up through my website using the custom sign-up form.

1
stephen.trumble
Community Manager
21 days ago
J
Contributor I
jeffkoenigContributor I
asked in Sign-up Forms

Implementing Dual Dropdown Menus for Birthday Collection in Signup Forms

Hello Klaviyo Community,I am reaching out to seek guidance on setting up a more user-friendly and error-free method to collect birthday data through signup forms on my website.Currently, I am looking into a way to allow customers to select their birth date through two separate dropdown menus, one for the day and another for the month, instead of a text field where they manually enter their date which could potentially lead to errors.Here's what I am envisioning:Dropdown Menu 1: For customers to select the "Day" (1 to 31) Dropdown Menu 2: For customers to select the "Month" (January to December)I believe this structured approach would streamline the data collection process and reduce the likelihood of errors compared to a free-text field.I have attached a screenshot illustrating the issue I am facing and the desired setup I am aiming for.Could anyone advise me on how to implement this, or if there are any existing solutions or plugins that could assist with this?Thank you in advance for

2
David To
Community Manager
23 days ago
A
Contributor I
AlpinaTrailContributor I
asked in Sign-up Forms

Success step not showing

Hey!So, I am customizing multi-step email and SMS popup and I have 2 questions.1) Is there any way through which I can get my customers' phone numbers (customers who are visiting my website on their phones) by asking them to type their phone numbers? Cause on the desktop you can just type your phone number while in phone you have to click on subscribe and it will take you to your text messaging app and you have to send a default text to me to subscribe to my SMS.   When I am customizing the whole popup in a mobile’s preview, the ‘success’ and ‘+ step’ options are disabled, while again in desktop they work perfectly fine 

1
David To
Community Manager
23 days ago

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