Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 858 Topics
  • 2,468 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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858 Topics

clairebeaumont
Contributor IV
clairebeaumontContributor IV
asked in Sign-up Forms

Sign Up Form Targeting: avoiding returning customers seeing new customer incentive

HEY ALL, In the run up to Black Friday Cyber Monday our sales decrease as people hold out hoping for deals. BACKGROUNDWe are running a sign up incentive until 10th November to offer New Profiles / New Customers 10% off to sign up.A new customer is: someone who has never made a purchase from us and has not subscribed to any marketing lists. I don’t want this offer to show to existing subscribers or existing customers as we want new people to try shopping with us. I don’t want existing customers to unsubscribe or use alternative emails just to sign up and get the offer. Existing customers: anyone who has made a purchase in the last 15 months  AND/OR they may be a subscriber to our marketing lists.  I want to gain as many new sign ups as possible before BFCM. Incentive Sign up form: in the targeting & behavior section I am excluding anyone on my Main Newsletter lists AND a segment of customers who have purchased at least once in the last 15 months. Welcome Flow: for this short incenti

8
bluesnapper
Partner
1 hour ago
H
Contributor I
HendersonContributor I
asked in Sign-up Forms

Is there a way to clone a sign up form from one account to another?

Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?

14
G
Contributor I
2 hours ago
M
Contributor I
MTITContributor I
asked in Sign-up Forms

PopUp Form doesn't display

I have set up a subscription form using a popup form. I have configured it to show to all users who are not on my list (new subscribers), and to appear when the user scrolls to 40% of the page.I have also set it to only display on pages containing a certain string.However, this doesn't work, the popup never appears.Do I have to configure something special to make it appear?

1
KatherineB
Partner - Platinum
3 hours ago
S
Contributor IV
Steve0603Contributor IV
asked in Sign-up Forms

Importing font from my website

Hey there.So my client is using a font on his e-shop that doesn’t exist in Klaviyo nor Google Font.I’m wondering how can I import a font to be able to match his website font and the font on the pop-up ?I’ve tried to look up a few tutoriels but all of them focus on Google Font or Adobe Font, but none on actually how import font.Thanks for your help.Steve

7
Ashley I.
Partner - Silver
4 hours ago
W
Contributor I
WillisContributor I
asked in Sign-up Forms

Tracking Form Submit to the Facebook Pixel

Does anyone know how to track Facebook lead events when a Klaviyo form us successfully submitted? I have a Shopify store and I’m running lead campaigns. I’d like to track and optimise for leads. I’ve added the following code however when using the event testing tool on Facebook it’s not showing. I know I can set it up with the Facebook tool but this only fires when they click the button and not the successful submission!  <script>window.addEventListener("klaviyoForms", function(e) { if (e.detail.type == 'submit') { /// FACEBOOK PIXEL ID }});</script>Thank you!!

0
W
Contributor I
19 hours ago
F
Contributor I
frankliContributor I
asked in Sign-up Forms

why popup form not working on my woocommerce website

Hi,I'm trying to use klaviyo's popup form in my website.But I followed your tutorial to make and integrate it, and your system also showed success. But why can’t your pop-up form appear on my website?I have disabled all plugins except klaviyo and switched the theme to wordpress's default theme. But still no job.Can anyone help me?   

1
Taylor Tarpley
Community Manager
2 days ago
cl4udio
Contributor I
cl4udioContributor I
asked in Sign-up Forms

How can I add custom font from cPanel/WordPress server?

Hi Klaviyo’s team/community, Someone know why I can't import my custom font from my Self-Hosted site?From Shopify servers works fine, but from a cPanel/WordPress/Woocommerce doesn’t it.I have tested with .woff or .woff2, all the time with all file’s privileges (777) . I can't find info about this issue on your forum. Please, help me.Thanks in advance.

6
F
Contributor IV
2 days ago
T
Contributor I
tiva255Contributor I
asked in Sign-up Forms

How to connect an embed form for gathering mailing addresses

I am trying to create an embedded form for a catalog request sign up page. I want to collect the customer’s physical mailing address (not email) to send them a catalog by mail when they request one. This is a bit atypical from how Klayvio usually functions because I’m not trying to collect email addresses here (I already gather them elsewhere, and don’t want to force people to enter an email when what they really want is a catalog) I have a few questions:How do I link the inputted information to a specific list? In the Button Click Action section, there is no “list to submit” option to choose what list their information is saved to. I only see Action and After Action options.   Is there a way to set up an email notification to myself any time someone enters this list? I’d like to receive an email so I know each time this action happens.

2
T
Contributor I
2 days ago
T
Problem Solver I
tracingrobotsProblem Solver I
asked in Sign-up Forms

Is there a way to unpublish or change an a/b tested form to draft mode?

HI, seems like a simple enough thing, but we don’t see where we could unpublish A/B testing form. I see the live or edit from a single live form, but not a/b tested. Any clues?

4
Taylor Tarpley
Community Manager
5 days ago
R
Contributor I
RhyderContributor I
asked in Sign-up Forms

Contact Form Submission Error: “An error occured when submitting. Please try again later.”

Hi,I have integrated Klaviyo with my Shopify and Gempages site, and I have a form now successfully showing up on one of my pages.However, when I go to submit the form I get the following error:“An error occured when submitting. Please try again later.”I have gone through the help page and double checked that the button is a “submit” button and that the list it is submitting to exists.​​​​​​​Any help would be much appreciated. 

14
D
Contributor I
6 days ago
S
Contributor IV
Steve0603Contributor IV
asked in Sign-up Forms

Setting up the pop-up right

Hey there.I’ve got 2 questions.1.  I’m trying to set up on my pop-up the delay of 15 seconds before the page loads, but when I do, it come back to the default set up.2. I’d like to not show the pop-up agin to people who closed it.I wanna be able to show them again only if they come back 3 times again on the website.Can I do that ?Here’s a quick video to show you : Thanks a lot.Steve.

1
Taylor Tarpley
Community Manager
6 days ago
M
Contributor II
MelContributor II
asked in Sign-up Forms

Form with File upload

Hi, We have custom form with file upload. Where we ask for ID proof. Is there a way to send the ID proof to Klaviyo? Thank you Mel. 

25
M
Contributor I
7 days ago
U
Contributor II
unique-username-007Contributor II
asked in Sign-up Forms

Klaviyo signup forms with variants and trigger via javascript

Hello,We are trying to see if we can utilize the klaviyo forms while running an A\B test and trigger the form for specific variant base on our own logic on the website.i only saw the ability to display the form via window._klOnsite = window._klOnsite || [];window._klOnsite.push('openForm', 'FormID');in the documentation it states the following:When a form has an ongoing A/B test, this API simply triggers the form’s display. It is your A/B testing logic, which is separate, that determines which variation displays. If you have an A/B test where a variation of your form has a custom trigger, you will still need to add custom trigger code to your site.is there a way that we can trigger the form with the specific variant, i.e. something like:window._klOnsite.push('openForm', 'FormID', ‘variantA’);thanks for your help,

1
Taylor Tarpley
Community Manager
7 days ago
C
Problem Solver I
chrisBProblem Solver I
posted in Sign-up Forms

Form not Loading with UTM/FBCID

Hey,  Wondering if anyone has seen an issue where a form will load with the url, but not load with the UTM/FBCID params being passed in the url?ie:https://www.avarcasaustralia.com.au/pages/black-friday-23 ← Loadshttps://www.avarcasaustralia.com.au/pages/black-friday-23?fbclid=IwAR0gmP2uyNFOAFlDAq4krRbcDMSQeC8I9TVXy-f6OprhufBwx9CplGdUn3U&utm_source=facebook&utm_medium=paid&campaign_id=6474155800644&ad_id=6474155802644 <-Doesn't Load  forum is embedded on site… Cheers Chris 

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stephen.trumble
Community Manager
8 days ago
R
Contributor I
rush creekContributor I
asked in Sign-up Forms

pop up form background best practices

I am having trouble understanding why the pop up or fly out sign up forms cannot just have my website view as a background.It seems like I need to choose a complimentary color or upload an image.Is there a way for the sign up form pop up or fly out to appear where ever the customer is on my site, whether it’s the homepage or product page? I feel like I’m missing something. thanks, Mary Lou  

2
R
Contributor I
8 days ago
U
Contributor I
UlkaContributor I
asked in Sign-up Forms

Why aren't my multiple forms showing on one page?

Hi - I have a landing page I have created in Shopify.  I created an embed sign up form on Klaviyo to collect info to subscribe to my email list.  I want the form to appear in several spots on the landing page, so I created 3 sign up forms.  Idea is some people may fill out the form as soon as they hit the landing page, others will want to read more info before signing up and some may want to read everything on the page before signing up.  So, there will be multiple places on the page where someone can enter their info.  The preview of the page when I’m customizing my theme shows all 3 sign up forms.  However, when I use this template on my landing page, only 1 form shows up, not all 3.  Can this be fixed or is only one sign up form allowed on each landing page?  I have seen other sites that have it in multiple places (not sure what tools they may be using), but thought this was a good idea. Appreciate any help / suggestions to fix this.   

2
U
Contributor I
10 days ago
M
Contributor I
MartaMContributor I
asked in Sign-up Forms

Help! I can't get my embedded sign up form to work!

Help! I can't get my embedded sign up form to work on my Shopify, which is apparently integrated. Do I need to copy & paste the code somewhere?

4
Taylor Tarpley
Community Manager
11 days ago
M
Contributor II
MoneyJ2kContributor II
asked in Sign-up Forms

is there a way to pull form metrics via API?

I am looking for a way to export sign ups and views by form so I can get a conversion rate via API. Is this possible?

1
Taylor Tarpley
Community Manager
13 days ago
Z
Contributor I
Ziyad2003Contributor I
asked in Sign-up Forms

How to shopify embed form on password page?

does anyone know how to embed a klaviyo sign-up form on a shopify password page. it does tell me on the password page to “Embedded form ID”. but the snippet wont work.  any help much appreciated 

2
T
Contributor I
13 days ago
A
Contributor I
alexprtlContributor I
asked in Sign-up Forms

subscriber gets two confirmation

When someone subscribes to the newsletter, klavyio sends two confirmation emails. Now I have switched off double opt, and a confirmation email is still sent directly from Klavyio. How can I see where this confirmation email comes from and switch it off? Thank you in advance

3
Taylor Tarpley
Community Manager
14 days ago
S
Contributor I
SaintandQueenContributor I
asked in Sign-up Forms

Form notifications

Hey there,I have a couple of questions as I am unfamiliar with Klaviyo flows and forms. I have been using another software previously.I have created a form to embed into my customers website but I’ve noticed that the only notification visible to set up for this form is through creating a flow that notifies the owner that the form has been completed? Is there a way to send the details from the form as part of that notification? So for example a client has completed their name, company details, contact details, how they would like to be contacted and their message. None of this information is included in the notification as part of the flow but would be great if it can be? My second question is around the form set up. I have noticed that once the form is set up there is no way to edit the list the collected data is saved to? Can this be made editable so that a new form doesn’t need to be created? Lastly, there is no option to add multiple triggers in a custom flow? Is there a reason for

4
S
Contributor I
15 days ago
J
Contributor I
jules.moradiContributor I
asked in Sign-up Forms

How to change which list a subscribe page feeds to

Hi all, I'm new to this with a very small list. I've had a wooden QR code sign made that links to my ‘subscribe page’ for my master list, which is hosted by Klayivo (not an embed form). The wooden sign is for use in person at market stalls. Now I've realised that I should have created a list of subscribers, and had the QR code sign feed to a subscriber list instead of my master list.I've changed where the embed form on my website feeds to, but I can't see any way to change where the subscribe page feeds to. Is there any way to change this? If not, what do you recommend, aside from having the wooden sign re-made?Thank you, Jules

2
J
Contributor I
15 days ago
S
Contributor I
SabrinaContributor I
asked in Sign-up Forms

Why has a 'Select a list for button' alert come up when I am trying to add birthday info into my pre-existing email sign-up pop-up? And how do I fix it?

I followed this which was fab! However, I did the add to existing email sign-up pop-up option and now I want to push it live however, I got this alert: And then when I go into fix it, I can’t see where to do it. Does anyone know how to fix this? Thanks!

3
Taylor Tarpley
Community Manager
15 days ago
S
Contributor I
SceamContributor I
asked in Sign-up Forms

Why is my popup not showing up on Wordpress website & Klaviyo is 'unable to detect it'?

Hello all,I am attempting to get a sign up form popup on my wordpress/woocommerce website.After creating the form I clicked the “Install Code Snippet” button to retrieve the script, I then pasted it into the “Code Snippets” plugin within Wordpress in the Global Header (the same global header snippet I use for Facebook Pixel, Tiktok Pixel, Google analytics, etc.)I checked the source code of my site and have confirmed the script is in my header.When I try to verify the installation it is saying “Unable to detect that sign-up forms are successfully installed on your site”I have absolutely no idea why this could be the case. Any info on why this is happened?I have checked the klaviyo plugin to confirm it’s connected and Klaviyo is receiving all events/orders from my site.Website here: https://avantsamples.com/Snippet code: <script async type="text/javascript" src="https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=RNyWMN"></script>Screenshot of error: https://gyazo.com/

4
J
Contributor II
16 days ago
I
Contributor III
iRobContributor III
asked in Sign-up Forms

Double Opt Alternative to prevent list bombing: reCaptcha vs honeypot

Hi there, We’re looking for a double opt-in alternative to prevent our list from being spammed. I’ve tried setting up a honey pot but got lost at which point I asked Klayvio support who told me I needed to use a 3rd party integration (can’t find any but suggestions welcome). I beleive recapthca isnt really an option either unless it can be integrated by a developer into the form, is this the case?What are the best practices here? Can any one provide some actual guidance on how to set up a honey pot or recaptha or is double opt in really the only option?Shop built on woo commerce.Thanks, Rob

3
Kylie W
Partner - Silver
18 days ago

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