Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 799 Topics
  • 2,291 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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799 Topics

R
Contributor I
Rotaris_OlafContributor I
asked in Sign-up Forms

Can't remove Form Teaser

Hello all, The form teaser is stuck on our homepage and we don't know how to remove it.I know what is the regular way to delete it (as part of the sign-up form). But even now that we have deleted all sign-up form, the form teaser is still there.Any thoughts? Thank you.Olaf 

11
bluesnapper
Partner
30 minutes ago
M
Contributor I
megannqqContributor I
asked in Sign-up Forms

Sign-Up Form: Blank Success Page Submission

Hi Guys, I’m having an issue with the sign-up form success page. This was set up before I started working on our newsletter. I’ve tried everything I can think of and everything I’ve been reading and nothing seems to be working.  

3
Ashley I.
Partner - Silver
20 hours ago
H
Contributor I
Hanibal LecterContributor I
posted in Sign-up Forms

Still NO textarea input field?

Hi thereIt's amazing: Klaviyo has many good features, but it doesn't have a textarea input field. Imagine you have to enter more than two words in a form field, the description of a problem, for example. You'll go crazy if it's all on one line. Please Klaviyo engineers, finally give us a textarea input field! Thank you! Hanibal Lecter

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A
Contributor I
2 days ago
S
Contributor II
syst0Contributor II
asked in Sign-up Forms

Changing button background colour for out of stock notifications

Hi all, I’m currently trying to alter the background colour of the ‘Notify me when available’ button. From looking through the code, I can alter the modal button which is simple enough, but for changing the button on the actual product page I can’t see any immediate way to change this.  klaviyo.enable('backinstock',{ trigger: { product_page_text: 'Notify Me When Available', product_page_class: 'btn', product_page_text_align: 'center', product_page_margin: '0px', replace_sold_out: true }, There doesn’t appear to be any way to change this in Shopify’s visual editor when changing colours, and after reading through the documentation on Klaviyos Back in Stock styling, I can’t see anything on there either. Currently the button looks like this -  But I have been able to alter the modal so it appears like so -  Any help would be greatly appreciated.

16
B
Contributor I
5 days ago
H
Contributor I
HendersonContributor I
asked in Sign-up Forms

Is there a way to clone a sign up form from one account to another?

Hey, we have 5 different Klaviyo accounts and would like to add a few sign up forms. However, creating a new signup form for each of the accounts is really a pain.Is there a way to clone a signup form to another account like with the flows or templates?

12
Y
Contributor I
5 days ago
B
Contributor IV
bproulxContributor IV
asked in Sign-up Forms

how to design the "You've been subscribed" page

Hi, When someone confirm the subscription via the double opt-in we get a “You've been subscribed” page.Is there a way to customize it? Thanks

2
B
Contributor IV
7 days ago
M
Contributor I
myemailworkContributor I
posted in Sign-up Forms

Legacy Form documentation

Hi, I’m Using Legacy form and want to get first name and a custom text that user inputted and tag the profile based on interest in klaviyo list.Here is my form: <form id="email_signup" class="klaviyo_styling klaviyo_gdpr_embed_myID email-capture__form" action="//manage.kmail-lists.com/subscriptions/subscribe" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" method="GET" target="_blank" novalidate="novalidate"> <input type="hidden" name="g" value="myID"> <input class="form-control" id="name" type="text" placeholder="Your Name" data-sb-validations="required" /> <input class="form-control" id="k_id_email" type="email" placeholder="Your Email" data-sb-validations="required,email" /> <input class="form-control" id="customtag" type="text" placeholder="Your Message" data-sb-validations="required" /> <button type="submit" class="klaviyo_submit_button">Subscribe</button> <div class="klav

1
stephen.trumble
Community Manager
7 days ago
R
Contributor I
RizContributor I
asked in Sign-up Forms

How can I redirect my WordPress sign up form to Klaviyo without embedding?

I want to know how to redirect a custom sign-up form to Klaviyo. In other words, I want to know how to automatically add a customer to a Klaviyo list and trigger automations when they sign up through my website using the custom sign-up form.

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stephen.trumble
Community Manager
8 days ago
M
Contributor II
MelContributor II
asked in Sign-up Forms

Form with File upload

Hi, We have custom form with file upload. Where we ask for ID proof. Is there a way to send the ID proof to Klaviyo? Thank you Mel. 

23
B
Contributor I
9 days ago
J
Contributor I
jeffkoenigContributor I
asked in Sign-up Forms

Implementing Dual Dropdown Menus for Birthday Collection in Signup Forms

Hello Klaviyo Community,I am reaching out to seek guidance on setting up a more user-friendly and error-free method to collect birthday data through signup forms on my website.Currently, I am looking into a way to allow customers to select their birth date through two separate dropdown menus, one for the day and another for the month, instead of a text field where they manually enter their date which could potentially lead to errors.Here's what I am envisioning:Dropdown Menu 1: For customers to select the "Day" (1 to 31) Dropdown Menu 2: For customers to select the "Month" (January to December)I believe this structured approach would streamline the data collection process and reduce the likelihood of errors compared to a free-text field.I have attached a screenshot illustrating the issue I am facing and the desired setup I am aiming for.Could anyone advise me on how to implement this, or if there are any existing solutions or plugins that could assist with this?Thank you in advance for

2
David To
Community Manager
9 days ago
A
Contributor I
AlpinaTrailContributor I
asked in Sign-up Forms

Success step not showing

Hey!So, I am customizing multi-step email and SMS popup and I have 2 questions.1) Is there any way through which I can get my customers' phone numbers (customers who are visiting my website on their phones) by asking them to type their phone numbers? Cause on the desktop you can just type your phone number while in phone you have to click on subscribe and it will take you to your text messaging app and you have to send a default text to me to subscribe to my SMS.   When I am customizing the whole popup in a mobile’s preview, the ‘success’ and ‘+ step’ options are disabled, while again in desktop they work perfectly fine 

1
David To
Community Manager
10 days ago
K
Contributor II
kunalContributor II
asked in Sign-up Forms

How do I add a klaviyo sign up form to my wordpress site

Hi, I want to create a landing page on my wordpress site for a klaviyo newsletter. How do I embed my klaviyo form on the wordpress site’s body. I read some articles but I am not familiar with coding. Any detailed explaination will be highly appreciated

3
L
Contributor I
10 days ago
K
Contributor I
KTDentsContributor I
asked in Sign-up Forms

How to create a pop-up to encourage filling out preferences and show coupon after?

Hi, I’d like to create a pop-up that only shows to existing subscribers but thatdoesn’t add them to a subscriber list (they’re already on it) links to the manage preferences link instead and also has an extra step to show a discount couponIs that possible?Thanks

5
David To
Community Manager
12 days ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Sign-up Forms

Can I add a hidden property to submit what URL a user is on upon form submission?

I have a pop up from which I would like to pass page url information as a silent property so that the welcome email can mention that brand ( or even better shopify product vendor information ). Is this possible? Thanks in advance Sean

6
R
Problem Solver I
12 days ago
R
Contributor I
RoseLaneContributor I
asked in Sign-up Forms

Pop up help from old website to new

I recently updated my website on Shopify to a completely new template than what I was previously using for my new customer discount pop up. When I switched over to my new template, the pop up did not come with it, and I can’t figure out how to get it to my new template. I’ve tried recreating it and publishing, but that didn’t work. Anyone have a solution so I can continue to get email subscribers? Thanks in advance!

2
R
Contributor I
12 days ago
M
Contributor III
mantrasanContributor III
asked in Sign-up Forms

How can I translate sign up form validation messages?

I’m looking for a way to translate validation messages used in sign up forms.The Language of the list is set to Polish but despite that the validation messages, like: “This field is required” or “Please enter a valid email address”  are presented in English and I’m unable to locate settings to either set them to Polish or translate.Please kindly advise.

32
Taylor Tarpley
Community Manager
15 days ago
B
Contributor I
BarkerContributor I
asked in Sign-up Forms

Our Pop-ups are overlapping

Hi! I hope you can help me, we’ve created two popups, one is supposed to show up when someone enters our website and the other one when someone intends to leave but the two show as soon as you enter to our website. Can you please take a look of our settings and let us know if there's anything wrong with it? 

1
Bobi N.
Partner - Platinum
16 days ago
A
Contributor I
AlexFPC42Contributor I
asked in Sign-up Forms

Beyond Confused (Email Subscribers)

Hello! I created 1 opt-in form in Klaviyo sending subscribers to my Master List. Double opt-in has been disabled and switched to single opt-in. For some reason when testing, the profile is added to Klaviyo but NOT the Master List. The profile shows up as ‘Never Subscribed’. It works fine when double opt-in is enabled — but not with single opt-in. I can’t find an answer to this anywhere. As a test, I set up a non-Klaviyo opt-in form directly in Shopify via the theme editor. When submitting an email to that form, it’s added to the Master List in Klaviyo as it should (as the integration is set up to receive and send data from/to Klaviyo/Shopify). Any ideas on why the Klaviyo opt-in form isn’t subscribing users?

3
A
Contributor I
16 days ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Sign-up Forms

Sign up form for my Instagram bio

Hi Guys, I hope everyone is having a good day. I am trying to create a full page form on Klaviyo sign up forms. I followed this blog but it still doesn’t work.  https://help.klaviyo.com/hc/en-us/articles/7417723679387 It takes me straight to my homepage and converts it to a full page form overriding my pop-up.  How can I get a full page sign up form that I can link to in my Instagram bio? I’m on Shopify if that helps.  Thanks!

5
smileyrox
Problem Solver I
20 days ago
M
Contributor I
malykhsContributor I
asked in Sign-up Forms

how can I show the second page of my form only after the user submits their email?

Hi, everyone! I’ve created two step, but i don’t like behaviour of this form. On the first step user need to add email in input and after that useк can see the second step with the sale link. I want to realize another logic. I don’t want to show the step 2 before user confirm email. I’ve added to list double opt-int process, but by default form redirects user to step 2 without confirmation. Yes, user will be added only after email confirmation, but i need a little bit another logic.  How i can show the second step of my form only after the user confirms the email address?Maybe someone faced a similar problem and can help me?

2
Akers Digital
Partner - Silver
20 days ago
A
Contributor I
ADrennanContributor I
asked in Sign-up Forms

Sign Up Form Not Sending Confirmation Email

I have two Klaviyo sign up forms on my website, one as a popup and one embedded on the contact me page. I have double opt-in set up. When I submit a test sign up, no confirmation message is sent. Both forms render on the website as expected, and submissions are recorded on the forms’ analytics, but no confirmation email is being sent. What could be going wrong? 

3
David To
Community Manager
23 days ago
P
Contributor I
pixelperfectContributor I
asked in Sign-up Forms

PopUp form - show success when user submits email but not SMS

Hi there, Very new to Klaviyo, sorry if this is a dumb question. When setting up my first Signup PopUp form, I ask for their email address. If they submit that, they have the option to sign up for SMS. If they DECLINE the SMS then they never make it to the Success notice. Is there a way to make it so that if the customer submits either of those they make it to the Success notice? I would like for them to know it went through and to check their email for the coupon code because sometimes it takes up to 5 minutes to get that email with the code in it. Thanks in advance for any guidance! 

3
S
Contributor I
25 days ago
M
Contributor I
MariaPortmanContributor I
asked in Sign-up Forms

Pop up help

Hello everyone. Im having a problem Ive never had with any other store. I cannot change or find how to change this third pop up window. Please help! How do I change this last one? 

5
Taylor Tarpley
Community Manager
27 days ago
L
Contributor I
lovelypoetContributor I
asked in Sign-up Forms

SMS Form popup didn't delete after deleting the multi-step

UPDATE!!! I have figured this out

2
Taylor Tarpley
Community Manager
27 days ago
J
Contributor I
jose997Contributor I
asked in Sign-up Forms

klaviyo overwrite my e-commerce styles

i have implemented a popup in my e-commerce, the problem i have detected is the following. when deploying i see a change in the size-weight of the h1 to h6 boostrap tags. before implementing the popup this style is in normal, but when implementing it changes to bold, and i do not want that to happen. because it alters the visualization of many things. i have tried to find a solution but i can not find anything, does anyone have any idea how to solve it?thanks in advance

1
Taylor Tarpley
Community Manager
27 days ago

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