We have incorporated SMS into our Cart Abandon flow, but is there a way to show the abandon product in the SMS like in the email?
Best answer by retention
View originalWe have incorporated SMS into our Cart Abandon flow, but is there a way to show the abandon product in the SMS like in the email?
Best answer by retention
View originalHey
You can definitely show the abandoned cart item image (or any dynamic image) in a text. Just remember, an image is technically an MMS so it’ll cost you additional sends.
Klaviyo has a pretty good step-by-step documentation linked below, and their example is literally for an abandoned cart product image! Also, the second link gives you some more info about SMS vs MMS:
Hope this helps!
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