SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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182 Topics

danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in SMS

Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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danielle.garland
Klaviyo Employee
2 months ago
M
Contributor I
MelanieHargroveContributor I
asked in SMS

Why am I getting an error message when setting up SMS?

Hey there,  I keep getting an error message when I try and set up SMS messaging in Klaviyo. For some reason I was able to set it all up during the tutorial but I was never able to verify a phone number to actually use. I try and redo it all now and I am unable to get past a certain point in signing up.  This is the error I keep receiving . I get it after filling out the company information part of the setup. Any help is appreciated! Thank you

1
Taylor Tarpley
Community Manager
5 days ago
A
Contributor I
Arthur MContributor I
asked in SMS

How to customize the opt-in message for SMS?

I have an application that (via API) collects the consent from user to receive SMS messages. Double opt-in is setup for this, and as default, users receive the following message to give final consent:“Please reply YES to receive updates. Msg & data rates may apply. Reply HELP for help, STOP to opt out”I would like to customize that message, is that possible?

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David To
Community Manager
9 days ago
D
Contributor I
David-S75Contributor I
asked in SMS

Having New Customers sign up fro Email AND SMS to unlock discount.

We like to offer a special discount code for folks who sign up for both email and sms. what is the best way to ensure folks who do both get a code vs folks who just sign up for email?

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Bobi N.
Partner - Platinum
9 days ago
A
Contributor I
Arthur MContributor I
asked in SMS

Can I use a custom form to collect SMS consent?

I have a React (web) application with a form that collects data from users, including their phone number. I want to know if I can include in that form a checkbox from Klaviyo to collect SMS consent. What would be the ideal way to do this?Thanks 😀

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David To
Community Manager
11 days ago
A
Contributor I
AbigailvContributor I
asked in SMS

SMS klaviyo disable automated text

Hi!!can someone please help me!i turned off the double opt in on klaviyo for sms, but i think its still doing it to my  customers, i get the “you received a new sms from so and so’s number, and then it sends them the automated text that says send this to subscribe to reoccuring personalized marketing alerts from klaviyo library how can i disable this and then check to see if it worked cause they dont know what to send back, so they dont even subscribe lol HELP ME

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Taylor Tarpley
Community Manager
18 days ago
Kinozoom
Contributor I
KinozoomContributor I
asked in SMS

How can I ensure we don't send to our Australian SMS subscribers?

Is there a way to disable the SMS for Australia? If so how? Don’t have the bandwidth to deal with another country’s legal/compliance forms at the moment.  What happens if I do nothing?   

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Taylor Tarpley
Community Manager
18 days ago
S
Contributor I
Steve CContributor I
asked in SMS

Branded Sender ID Australia - Where Can I See If Approved?

Where can I see in Klaviyo if my Branded Sender ID has been approved for sending in Australia? I filled submitted the required forms for registration. The help article (https://help.klaviyo.com/hc/en-us/articles/14953787622427) says I will be able to see if my Branded Sender ID has been approved in SMS Settings. I can’t see anything that says specifically it has been approved (or not approved) in the SMS Settings.What should I look for in Klaviyo SMS Settings to know if Branded Sender ID has been approved for Australia?Thanks!  

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David To
Community Manager
20 days ago
A
Contributor I
anejakoContributor I
posted in SMS

One-off responses to sends from Klaviyo

How do you handle one-off responses that come back from Klaviyo SMS and email sends? Do you have a dedicated team that handles this or can something more automated be created based on content in the response?

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A
Contributor I
24 days ago
K
Contributor I
KeeksContributor I
asked in SMS

can you create a form to update your subscribers details?

I can see i have mobile numbers on an i hériter account but consent was never given. Is there a way to create a form to all subscribers to both update details and give consent for SMS?

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David To
Community Manager
26 days ago
M
Partner - Platinum
MarissaC12Partner - Platinum
asked in SMS

Contact Card in Campaigns

Hello! Are we unable to include a contact card in a campaign message? When migrating over from another platform, in our new number welcome we would like to be able to send the contact card so people who subscribed to our old phone number are prompted to save the new updated information. Any ideas on how to do this? I saw a response about creating a keyword triggered flow but that seems like a big work around 

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David To
Community Manager
1 month ago
O
Contributor I
OceanicbikinisContributor I
posted in SMS

Toll-free number - not verified- unable to verify business

Hi There, I'm trying to apply for a toll free number but it gives me a red sign saying" not verified- unable to verify business" i have resubmitted a request again ensuring the correct info needed. could you please provide me with an explantation on how to fix it.i'm also trying to connect my sign up form to my welcome series flow. when i test it out, I don't get any follow up text messages and my list members remain 0. Please help me with that as well because I want to launch my account whenever I fix this issue 

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David To
Community Manager
1 month ago
W
Contributor I
WhiteBHIContributor I
asked in SMS

SMS welcome flow - not working with SMS sign up embed form

I recently started marketing with SMS and I would like to reach out to my email subscribers to encourage them to opt in to SMS marketing.I set up a welcome flow for SMS and it it working with the SMS subscription pop up. However in order to reach my email subscribers, I folllowed Klaviyo’s guidance on creating an embedded sign up form for SMS, and when I or others have subscribed to SMS marketing via the embedded form, the SMS welcome flow is not triggering. I can see that the new sign ups are added to the correct list and triggering ‘consented to SMS marketing’ which is the trigger for the flow, but the flow still doesn’t send a welcome SMS.Can anyone please help me understand where I am going wrong?

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Edithola
Problem Solver I
1 month ago
R
Contributor I
redstickspiceContributor I
asked in SMS

SMS auto generated text

I created an embed form and embedded it as a page in Shopify. I’m using that page’s URL in a campaign to target a segment to consent to SMS. When I tested the campaign, I clicked through to the form on the Shopify page, entered my cell number and received this text:Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from Klaviyo Library (ref: JOIN)After sending that text, I then get the text I set up “reply YES to receive updates...”How do I get rid of that first text. 

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David To
Community Manager
1 month ago
S
Contributor I
samanthalsiegelContributor I
asked in SMS

How to run a SMS-Exclusive Giveaway?

Does anyone have experience running an exclusive SMS Giveaway?I am looking to run a giveaway with our SMS list only and have them reply with a keyword that would enter them into the giveaway, but I am having trouble setting up the backend for this to work seamlessly!Some issues I’m finding:1) I cannot find a way to work around the “When no keyword is recognized” trigger. I don’t see a way to add a new keyword auto-response nor a way for a “quick response” to satisfy not activating the “when no keyword is recognized” trigger.2) I was looking to create a segment that equals A- is consented to receive SMS AND  B- “sent SMS” = [giveaway keyword] so I could see a list of people who respond with the keyword (and therefore choose a random sample to pick a winner), but I am seeing now that “sent SMS” only equals subscribe keywords and that won’t work either! (I don’t want to send them in a sign-up flow).3) I also entertained setting up a flow, but again run into that I can’t seem to solve how

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Taylor Tarpley
Community Manager
1 month ago
ZacharyK
Partner - Silver
ZacharyKPartner - Silver
asked in SMS

Does a body armor brand fall under SHAFT?

Hello, Working for a potential client that’s main product is personal use body armor. Some of their less popular items do fall under the SHAFT prohibited category.FirearmsIncluding: Fireworks  Explosives Firearm accessories   Ammo Holsters Targets Lessons Depictions of violence So, my big question is. Would this brand be prohibited from ALL SMS sending per Klaviyo’s T&S? Or just messaging promoting said products? My gut says ALL, but I just wanted to see what the community has to sayThank you,

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David To
Community Manager
2 months ago
A
Contributor I
abidarifContributor I
asked in SMS

Sync Klaviyo Phone Number With Shopify on Customer Account Page

Hi Community, I have a Customer Account Page in Shopify. I want to pass phone number field to Klaviyo for sms consent. All the fields like Name, Email, Birthday and Custom Properties are passed when customer fills data and click on create account button but I don’t know how to pass phone number field and sync with shopify for sms marketing. Email marketing is already implemented.Here is a code document.addEventListener('DOMContentLoaded', function () {console.log('DOM Content Loaded');$('#customer-register-submit-button').click(function (e) {e.preventDefault(); // grab fieldsvar email = $('input#RegisterForm-email').val();var phone = $('#ContactForm-phone').val();var firstname = $('input#RegisterForm-FirstName').val();var lastname = $('input#RegisterForm-LastName').val(); console.log('Testing...');console.log(email);console.log(firstname);console.log(lastname);console.log(phone); const settings = {async: true,crossDomain: true,url: 'https://manage.kmail-lists.com/ajax/subscriptions/sub

1
David To
Community Manager
2 months ago
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in SMS

SMS tutorials from Hallie and DanielleTutorial

Hello SMS users,We hope our recent posts and walkthrough tutorials were helpful in offering you a better understanding of our SMS feature. You can check out a list of mine and @hallie.ju’s tutorial resources in the order they were released below starting with our highly asked for How to personalize SMS messages with dynamic content post. We’ve also included some additional resources that you might find helpful as well and happy sending!  Additional Resources:Understanding Klaviyo's SMS credit system How to use Klaviyo email and SMS together About using event variables to personalize flows How to upload a list of SMS contacts Migrating from another SMS provider to Klaviyo Understanding SMS and MMS prohibited content

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danielle.garland
Klaviyo Employee
2 months ago
D
Contributor I
Danielle NZContributor I
asked in SMS

SMS virtual contact card support

Hey team, Thanks for your time today! I was still a little confused about the contact card in the SMS welcome flow so I had a little look in to how to set it up and it looks as though its not offered in AU or NZ? “Because virtual contact cards convert a message from SMS to MMS, they can only be sent to recipients using United States or Canadian phone numbers. Virtual contact cards will be removed from messages sent to United Kingdom, Australian, and New Zealand numbers, which can only receive SMS messages from your account.”I read that in this article: https://help.klaviyo.com/hc/en-us/articles/8458786130331 If this is correct, should we just remove that step from our welcome flow? Thanks for your help! 

1
David To
Community Manager
2 months ago
V
Contributor I
viralsweep1Contributor I
asked in SMS

SMS Consent via API not working for Australia

Hello,We have a client in Australia whose Klaviyo account is approved for use with SMS. In addition, they already have a ton of customers listed in their account with SMS consent. We are passing users with Australian phone numbers to their account, but the SMS Consent is not showing up in Klaviyo for these users. We tested this with our USA customers, and SMS consent shows up just fine. We are making the same exact API call in both cases, but for this Australian customer it is not working. Array( [api_key] => pk_***************** [profiles] => Array ( [0] => Array ( [first_name] => Jacob [last_name] => Smith [source] => viralsweep [refer_link] => [source_name] => [email] => jacob@email.com [$consent] => Array ( [0] => email

1
David To
Community Manager
2 months ago
R
Contributor I
redstickspiceContributor I
asked in SMS

How can I copy/paste my campaign email url in my SMS message?

I have sent my first campaign email and i’m going thru the steps to send it as an SMS. The SMS reads: “Read the latest newsletter” then the link goes to our podcast. Where do I copy/paste the url for the email campaign so that I can paste it into the SMS - that way the user clicks on the link and the email opens in a browser. On my test email, the browser link at the top goes to a test page. Thanks in advance for any help.

1
Taylor Tarpley
Community Manager
2 months ago
Murray Finlayson
Contributor II
Murray Finlayson
asked in SMS

SMS double opt-in

I’m having to create a Double opt-in process for SMS for a US client for the first time. Double opt-in is not an option in Australia.It may seem like a dumb question, but is the confirmation for SMS sent via SMS or email?

1
chloe.strange
Community Manager
2 months ago
T
Contributor I
tylerRLContributor I
asked in SMS

Why am I using more SMS credits than I should be in my SMS sending?

We paid for 25000 SMS credits and it used 23000 to send 800 messages which isn’t right, please can someone explain, tried to email helpline but got no response, thanks.

1
Taylor Tarpley
Community Manager
2 months ago
D
Active Contributor I
Denise DActive Contributor I
asked in SMS

Error Message when I try to make my SMS live

Hello.  I can’t seem to find any information here.  Can you please help.I’m getting this message when I go to make my SMS live:Not sure what this “$phone_number” profile property is referring to. I have a verified toll free number for the US and Canda that is the same number.Thank you.Denise

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David To
Community Manager
2 months ago
F
Problem Solver I
formanProblem Solver I
asked in SMS

Unable to receive Toll free Number form Klaviyo

Hi there, hope you guys doing well. I’ve tried to setting up SMS. But klaviyo is not giving me Toll Free Number. And I can’t activate the US and Canada    

5
David To
Community Manager
2 months ago

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