SMS

Find answers to your SMS questions here.

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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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195 Topics

danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in SMS

Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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pinalgupta
Contributor IV
2 months ago
D
Contributor I
deltaswankContributor I
asked in SMS

Individualized SMS phone number

Is it possible to request a certain phone number for SMS?

2
M
Contributor I
12 days ago
W
Contributor I
wczeeContributor I
asked in SMS

New SMS subscriber flow not working - coupon text not sending

I have a coupon for free shipping I want to send via SMS when someone signs up for the SMS list (it is set to double opt in).I made a sign up form for the website and a flow series. The trigger is “when someone signs up for SMS Subscribers” and there is one SMS message containing a short message and coupon code. When I publish the form and flow series the form works and the user receives the double opt in texts, however, they are not receiving the flow coupon text.How can I fix this?

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Spark Bridge Digital LLC
Partner - Gold
30 days ago
N
Contributor I
NinoC.Contributor I
asked in SMS

How can I create a SMS flow based on a specific subscribe keyword?

I’m trying to set up a SMS subscription keyword that will trigger a different welcome message than my normal one -- essentially having customers text in a keyword that will 1) add them as subscribers, 2) send them a custom message with a coupon code and a link to the product they’re texting about.I can’t set up a flow that’s triggered by becoming a new subscriber + filter for the keyword in their message, since those are two different metrics (became subscriber + sending SMS), and filtering for the keyword in their message doesn’t seem to work in the tests I’ve done. If I make an automated keyword in Settings, I can’t add a link to the special product. So far, it looks like the best I can do is to make a new subscriber/welcome flow that’s only live for a short period of time, which is a huge hassle. Our texting number is verified and has been used previously, so that’s not the issue.  Has anyone else had this issue and figured out a way around it? 

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David To
Community Manager
1 month ago
B
Contributor I
bikemandanContributor I
asked in SMS

API (via make.com) getting [400] Invalid phone number format - but I'm not updating the phone number!

Hi, i wonder if anyone can lend me some assistance (I’ve messaged support also)I am new to Klaviyo - migrating from mailchimp and so far so good!However I am running into an issue trying to update a single profile property across all my contacts via a make.com module.  (API)I created a scenario which successfully updated 377 profiles correctly with my desired property taken from my CRM database (Airtable)However, all of a sudden I started getting the error: [400] Invalid phone number format (Example of a valid format: +12345678901)I am NOT trying to update the phone number and this field has been left blank (which as i said worked for the first 377 times!) I have also tried putting my own phone number (in the correct e.164 format) and still get the error.I tried putting “null” in the phone number field and this also throws the error. I saw a post about needing to set up SMS in Klaviyo settings (which i don’t want or need!) so I have gone through all the steps I am able to do this and m

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David To
Community Manager
1 month ago
D
Problem Solver I
DanPProblem Solver I
asked in SMS

Is there a way to automated rebuild frequently re-ordered products via SMS?

I’m trying to find a solution to help improve the ordering process for a simple product that is a commodity and customers often re-order it. I’d like to promote something like ‘Text ‘GAS’ to 0411 123 456’ then trigger an automation based on that keyword that checks or collects the customer’s details, creates a unique checkout link and sends it to them to place an order. So for instance, the flow would work something likeDoes customer have existing order? (this would mean we have their details) Yes they do > ‘Thanks for your request {First Name}, just checking the below details are still the correct ones: {Name} {Email} {Phone} {Address} Reply Y to confirm or N to update’ No they don’t > ‘We can get your gas order organised straight away! Firstly, can you confirm you ‘Full Name’ for us?’ (Customer replies to series of questions getting the required information, confirms information one more time before proceeding) ‘How many cylinders would you like to order?’  Customer repl

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Omar
Partner - Platinum
1 month ago
H
Contributor I
hypnorsContributor I
asked in SMS

Why does my SMS list say they are not subscribed or opted in? How do I fix that?

I have subscribers coming in through zapier where they are subscribing to emails and SMS, yet they only come into Klaviyo as subscribed to email. How do I fix this and get my current list onto my SMS as well as those new contacts subscribing?

1
Taylor Tarpley
Community Manager
1 month ago
Emerald Barkley
Contributor II
Emerald BarkleyContributor II
asked in SMS

SMS Sign ups from sign up form not going into my SMS list

Hi there! I am slowly getting my SMS stuff together, and I published my first SMS Welcome Flow yesterday. Hooray! I updated the embed Sign Up form on my website to include a spot to collect phone numbers and birthdays, and I’ve had a few people sign up. But I see that the folks who have signed up are not showing up on my SMS Subscribers List. I am not sure how to get the sign up form and the SMS list to talk to each other, and I haven’t found the answer scouring the help forums. Any guidance is welcome! Thanks, and have a great week.

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Emerald Barkley
Contributor II
1 month ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in SMS

Abandoned Cart SMS - Exclude product

Question: How do I prevent Shipping Insurance from displaying in my abandoned cart SMS message?My abandoned cart is set up to display the product name and image for the first item in the cart. What if that item is Shipping Insurance? Can I have it “skip” that item and display something else? Answer: Great question! Typically, you can display the product name for the first item in the cart by using the tag {{ event.Items.0 }}. You can similarly display an image for this product with the tag {{ event.extra.line_items.0.product.images.0.src }}.These tags display product 0, which is the first item in the cart.If the first item is shipping insurance (or any other product you want to exclude), you may want to display the second item instead. You can use if/else logic to achieve this:Product Name: {% if event.extra.line_items.0.product.title == "Name_of_Excluded_Product" %}{{ event.extra.line_items.1.product.title }}{%else%}{{ event.extra.line_items.0.product.title }}{%endif%}Image: {% if eve

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David To
Community Manager
1 month ago
R
Contributor I
RachelLeximaContributor I
asked in SMS

Is it possible to access SMS campaigns and templates through API?

It’s quite clear here as to how to access email campaigns and templates via API calls.https://apidocs.klaviyo.com/reference/campaigns#get-campaign-infoIs it not possible to do the same for SMS campaigns and templates?If I do a GET to the `/campaign/{ID}` endpoint and use an email campaign ID, it works just fine.  But if I change the ID to an SMS campaign ID, I get a `404`?  Is that by design?If so, can anyone on the Klaviyo team give some kind of sensible answer as to why this isn’t possible to do, when your competitors make this pretty straightforward?https://www.twilio.com/docs/usage/api

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P
Klaviyo Employee
1 month ago
J
Contributor I
JemmaContributor I
asked in SMS

Transactional SMS - Event Items

Is there anyway to have a neater formatting option when pulling in event items into an SMS flow? For example in the screenshot attached - the array of line items {{ event.Items|default:'' }} is pulled in [ ] and product names in ‘’. However, when puling in a single event item {{ event.Items.0|default:'' }} it looks much neater.Is there a way to make the array of items (red box) to be formatted like the single event item (green box)? 

4
J
Contributor I
1 month ago
Hkeen312
Contributor III
Hkeen312Contributor III
posted in SMS

Whose number do I put in for the SMS trigger? Mine or the business location?

Hello,I’m new to EM, and am helping a brick & mortar restaurant create an email list. This may seem obvious, but it’s my first time with a client and I want to get this right:When creating an SMS & email opt in trigger, for SMS it asks for the brand’s phone number. If I am the one managing the email and SMS for somebody else’s business, who’s phone number needs to be put into this step? The business owner’s or mine? The restaurant only has a landline. Thanks for your time!-Hannah

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Hkeen312
Contributor III
1 month ago
M
Active Contributor II
MichaelActive Contributor II
asked in SMS

SMS source code issue

Hey everyone!I’ve followed the guide https://help.klaviyo.com/hc/en-us/articles/360035056972-Guide-to-Collecting-SMS-ConsentI’m making a text box and I’ve followed the GIF instructions with the following code<p style="text-align: center;"><a href="sms:+1%20<(844)933-4127>?&body=Send%20this%20text%20to%20subscribe%20to%20SMS%20Updates!%20%28ref:JOIN%29">Text JOIN to (844) 933-4127</a></p> As you can see it’s looking fine, but the ‘To’ section when I actually click the message it looks wrong.I am based in Australia, so I’m wondering whether it’s because of that, a code mistake, and if someone based in the US would see an actual number instead of +1<Also, with this source code would I be able to create this into a button? Just for appearances and better CTA clicking, I imagine.Thanks heaps in advance :)Michael 

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David To
Community Manager
1 month ago
J
Contributor I
jackievriceContributor I
asked in SMS

Flows not triggering for SMS signup

Hi - I set up two flows for SMS signups. I am receiving the “opt in” text but it’s not sending the Flow sms with the promo code on it…has anyone else had this problem? 

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David To
Community Manager
1 month ago
C
Contributor I
coreContributor I
asked in SMS

SMS not going through

Trying to tease a release but our SMS campaign literally didn’t send to anybody. Tested on just myself aswell. There’s consent with everybody I tried to send it to and it just didn’t go through. Kind of stressed right now bc now we have to delay this release because we can’t let any of our subscribers know of this information. Also this drained my credits while testing this out multiple times so that made it even worse. Would appreciate if there was a solution, Thank you.

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Taylor Tarpley
Community Manager
2 months ago
T
Contributor I
TSRCRContributor I
asked in SMS

Can you have 'determine recipients on send time' for SMS?

Wondering if I schedule an SMS ahead of time if it’ll not include new profiles who sign up to my segments/lists, because i can’t see the ‘Determine Recipients on send time’ function for SMS. I can only see it for sending emails.

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David To
Community Manager
3 months ago
H
Contributor I
heysandesh9Contributor I
asked in SMS

Is it a good idea to change SMS disclosure text?

Hi , CEO of the brand I work for wants to change the SMS consent disclosure text shown on the sign up forms.Klaviyo's SMS disclosure:By submitting this form and signing up for texts, you consent to receive marketing text messages (e.g. promos, cart reminders) from Warriors of the Divine at the number provided, including messages sent by autodialer. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Privacy Policy & Terms.What the client wants to use:By submitting, you consent to receive marketing text messages at the provided number. Msg & data rates may apply. Unsubscribe anytime by replying STOP.Can someone please tell me is this good idea? Does this break any rules?

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David To
Community Manager
3 months ago
L
Contributor I
Live NadoContributor I
asked in SMS

Google Form for Unable to Verify Toll Free Number

I received the unable to verify message regarding my toll-free number. My website is live and I’m selling non-offensive or flagable apparel. I think my toll free number was not fully activated and that might be why. I filled out the Google Form to have it re-verified. Does this solution work, how long does it take? Since I have zero access to someone even via email unless I have a paid plan (which I just don’t need yet) I don’t know if the Google Form submission will work.  Any insight here? My toll-free number is hooked up. My website is LIVE and I’m not selling any questionable products. Thanks so much in advance for any guidance.

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David To
Community Manager
3 months ago
M
Contributor I
MelanieHargroveContributor I
asked in SMS

Why am I getting an error message when setting up SMS?

Hey there,  I keep getting an error message when I try and set up SMS messaging in Klaviyo. For some reason I was able to set it all up during the tutorial but I was never able to verify a phone number to actually use. I try and redo it all now and I am unable to get past a certain point in signing up.  This is the error I keep receiving . I get it after filling out the company information part of the setup. Any help is appreciated! Thank you

1
Taylor Tarpley
Community Manager
3 months ago
A
Contributor I
Arthur MContributor I
asked in SMS

How to customize the opt-in message for SMS?

I have an application that (via API) collects the consent from user to receive SMS messages. Double opt-in is setup for this, and as default, users receive the following message to give final consent:“Please reply YES to receive updates. Msg & data rates may apply. Reply HELP for help, STOP to opt out”I would like to customize that message, is that possible?

1
David To
Community Manager
3 months ago
D
Contributor I
David-S75Contributor I
asked in SMS

Having New Customers sign up fro Email AND SMS to unlock discount.

We like to offer a special discount code for folks who sign up for both email and sms. what is the best way to ensure folks who do both get a code vs folks who just sign up for email?

1
Bobi N.
Partner - Platinum
3 months ago
A
Contributor I
Arthur MContributor I
asked in SMS

Can I use a custom form to collect SMS consent?

I have a React (web) application with a form that collects data from users, including their phone number. I want to know if I can include in that form a checkbox from Klaviyo to collect SMS consent. What would be the ideal way to do this?Thanks 😀

1
David To
Community Manager
3 months ago
A
Contributor I
AbigailvContributor I
asked in SMS

SMS klaviyo disable automated text

Hi!!can someone please help me!i turned off the double opt in on klaviyo for sms, but i think its still doing it to my  customers, i get the “you received a new sms from so and so’s number, and then it sends them the automated text that says send this to subscribe to reoccuring personalized marketing alerts from klaviyo library how can i disable this and then check to see if it worked cause they dont know what to send back, so they dont even subscribe lol HELP ME

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Taylor Tarpley
Community Manager
4 months ago
Kinozoom
Contributor I
KinozoomContributor I
asked in SMS

How can I ensure we don't send to our Australian SMS subscribers?

Is there a way to disable the SMS for Australia? If so how? Don’t have the bandwidth to deal with another country’s legal/compliance forms at the moment.  What happens if I do nothing?   

1
Taylor Tarpley
Community Manager
4 months ago
S
Contributor I
Steve CContributor I
asked in SMS

Branded Sender ID Australia - Where Can I See If Approved?

Where can I see in Klaviyo if my Branded Sender ID has been approved for sending in Australia? I filled submitted the required forms for registration. The help article (https://help.klaviyo.com/hc/en-us/articles/14953787622427) says I will be able to see if my Branded Sender ID has been approved in SMS Settings. I can’t see anything that says specifically it has been approved (or not approved) in the SMS Settings.What should I look for in Klaviyo SMS Settings to know if Branded Sender ID has been approved for Australia?Thanks!  

1
David To
Community Manager
4 months ago

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