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A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms, you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method. Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th
The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow
Hi, So, I’ve been trying to send myself the preview test for the SMS campaign, but it keeps saying there’s an error sending the message. Can anyone help me with this?
Hey all, wondering what would be needed to create a feature like this (screenshot attached) where there's an option for customers to get a future discount by signing up for SMS. Any help appreciated -
Hi there, I am collecting user information via ManyChat > Zapier > Klaviyo. Users are agreeing to terms and opting into SMS via the ManyChat funnel, but when their phone numbers are zapped to Klaviyo they are still considered “opted-out” and aren’t receiving the texts they were promised. Is there a way to automatically send a confirmation text to users after Klaviyo receives their number, so that they can formally opt-in to SMS and Klaviyo will recognize the opt-in?
We are trying to automate an SMS reminder to all customers who have not placed their weekly order by the order cut off deadline. BackgroundNew menu released = Monday/TuesdayOrder deadline = Thursday 1.pm. Surplus item sales (one-off sale day) = Saturday What I am really trying to achieve is send an SMS to everyone that has consented, but has not placed an order in the Mon/Tues - Thursday window. Even when I back populate this, it only adds a handful of people.The biggest problem I see is that placing an order is required to enter the flow. So, theoretically, if week 1 we have 100 customers order, on week 2 only customers from this population who don’t place an order will get the SMS (where we are actually trying to send it to everyone who has consented and not ordered). I figured back populating would solve this, but it does not. I’m at a loss for how to automate this. We’ve been doing it manually with campaigns/segments, but with Klaviyo segments updating only every 24 hours, some pe
I created an SMS message.The link within Klavyio works, but I receive an error when I click the link in the “test” text.The error says: kvy5.io sent an invalid response. ERR_SSL_PROTOCOL_ERROR I have disconnected and reconnected my shopify app.The link to my site works correctly. As shared, the link in the “edit” screen for creating SMS work fine.I have updated the SMS settings, and am using an 855 toll-free number, My message is under 100 characters.The problem occurs during the test message.Any help is most appreciated.
We were sending SMS campaigns occasionally with no issues, then randomly one day we started getting flagged for SMS carrier violations (specifically shaft). We reviewed SHAFT and don’t seem to to have violated any of those requirements. So were in a grey area of how and why this happened. Also chatted with Klaviyo support but they just give the generic answers and resources which is unhelpful.There wasn’t really a difference in the campaigns to determine what could have caused why we were flagged in one and not the other. No website links, no spammy verbage, no shaft violations. We did however have consistent numbers of failed deliveries of 50+ contacts, and spam complaints around 90+. Guessing this maybe could be the reason. Were were sending to roughly a 2,500 contacts. 2,000ish failed and it has been that way since with the couple of campaigns we have tried. What is even more weird… we sent another campaign after our last campaign failed and it went through just fine with no violat
Hello, My toll-free number was removed by accident after verification status… is there a way to recover this information one more time?
Hello. I am new to Klaviyo.I recently created a full page form and embedded it as a page in Shopify. I’m using the page’s URL in a campaign to capture SMS consent. I tested the form with my cell and was prompted to send this text:“Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from Klaviyo Library (ref: JOIN)”My question: Is there a way to edit the ending to replace “klaviyo Library” with my brand name?
We want to use a short link in an SMS to send users to an online survey form. In this form we want to collect the users email address along with other data but we want to pass the data collected back to the Klaviyo profile.Is it possible to pass Klaviyo profile data - like phone number - as a URL parameter in the short link sent in the SMS to be able to pass the collected data back to the Klaviyo profile?
