Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,151 Topics
  • 8,848 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
Rank
shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3151 Topics

L
Contributor II
LionRockContributor II
asked in Campaigns and Flows

How to exclude people from this flow once they make a purchase

Hi I’m very new to all of the form building so I’d like another pair of eyes on this to make sure I’m doing it okay! I want to create a specific welcome flow that goes to a group of people who sign up via a specific sign up form. I am pretty sure I’ve managed to do this part thanks to some advice yesterday! BUT, I want the welcome flow of emails to stop being sent at the point a purchase has been made. Having read up a bit about it it looks like I need to add a filter (placed order zero times since starting this flow) which means that at whatever point a purchase is made the flow would stop. Does it look like I’ve done this correctly? I don’t know how to do a test on something like this without making a purchase! thanks very much

4
ebusiness pros
Partner - Silver
7 days ago
R
Active Contributor I
rohan12334Active Contributor I
posted in Campaigns and Flows

Different emails based on different payment method

Hello,I’m looking to send payment instructions once someone places an order. Depending on the method of payment chosen different instructions needs to be sent. It cannot be done through show/hide logic since in one payment method no instructions are to be sent and the order confirmation email is to be sent right away. What I am essentially looking to know is that is there a way by which I can conditional split based on the payment method? If not what would be the best possible way to achieve this?  

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R
Active Contributor I
8 days ago
L
Contributor II
LionRockContributor II
asked in Campaigns and Flows

How to remove a segment from a Welcome Flow

My current welcome flow is sent out to anyone who subscribes to our newsletter - it’s set so if they haven’t made a purchase before they get a 10% discount code.I am now setting up a specific sign up form on a landing page where if you sign up those people to receive a value off their next order.I don’t know how to set this up. Two things:I would like these new sign ups to be excluded from the standard welcome flow as they will receive a different type of discount I would like them to receive a similar set of emails to my current welcome flow except for the discount (not sure if you can clone a welcome series and adapt?)I don’t know if I need to add some kind of condition into my current welcome flow that allows what I want to happen OR if I need to exclude these sign ups from my original one and have a second welcome flow for the new landing page sign ups?any help will be much appreciated!thanks 

5
ebusiness pros
Partner - Silver
8 days ago
W
Active Contributor I
whitedaisyukActive Contributor I
asked in Campaigns and Flows

Product personalisation in header

Hello, Is there a way to add personalisation in the form of last viewed product into the subject line of an email?I want to create an abadoned browse email - I received an email from a company showing me the last product I had viewed in both the header and the email body and it really did entice me to open. I can’t seem to figure out how to do it. Thanks,Lauren

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annasophiefc
Partner - Gold
8 days ago
A
Contributor I
andigarciaContributor I
asked in Campaigns and Flows

Someone is added to a list flow trigger

Hi, im trying to ejectute a flow from the trigger someone is added to a list but i want the users from the existing list to be used for this new flow secuence. How can i use all this already added profiles to be added to this flow?

1
stephen.trumble
Community Manager
8 days ago
A
Contributor I
AumillerContributor I
asked in Campaigns and Flows

please how can i resolve this

What steps should I take to address a logo upload error occurring on my WordPress website Techs Slash? Despite following standard procedures, the logo fails to upload. Could it be a plugin conflict, insufficient server resources, or a file format issue? How can I diagnose and resolve this problem effectively to ensure smooth website branding?

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stephen.trumble
Community Manager
9 days ago
T
Contributor II
tombarrowContributor II
posted in Campaigns and Flows

Abandoned Cart Flow not feeding through to product checkout/cart

Hey, I’m having issues with my abandoned cart flow. When testing, it’s correctly displaying the details of the items in the abandoned cart, however when i click through to ‘return to cart’, it takes me through to the that product page on my woocommerce website, but not through to the checkout/cart. It’s not even registering that my cart has an item in it, which kind of defeats the point of having this set up in the first place.  Anyone have any idea how to fix this? 

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T
Contributor II
9 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

Using Klaviyo for third party app emails notifications

Hello!I request your help once again. In my Shopify store I use some third part apps. Some apps have the feature to be integrated with Klaviyo, so I prefer to keep the same style and so Klaviyo manages those email notifications.One example, an app which manages the shipping. This app sends some emails based on the status of shipping because in linked to my transport company.Well, when I create a template in Klaviyo I need to insert some app's variables, for example {{shipment_status}}. Klaviyo saves the template without any problem.Soon after I create a flow where the trigger is an event from my app, no problem also. This is the triggerAnd this the flow:The issue is when I select the email template within the flow becuase Klaviyo says "The template you have selected contains invalid syntax. Please click here to edit it." It's obvious Klaviyo doesn't recognize {{shipment_status}}, but this variable will be provided from my app.Is there a way for Klaviyo to ignore these variables? Becaus

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M
Contributor IV
9 days ago
K
Contributor I
kj93Contributor I
asked in Campaigns and Flows

Welcome flow - 2 lists

I have 2 lists for different methods of subscribing. I want to have both lists going through the same welcome flow - how do I do this? Also how can I ensure that if they have already gone through the flow they don’t receive the message again

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JessFosnough
Expert Problem Solver III
9 days ago
Y
Contributor I
Yasir2006Contributor I
posted in Campaigns and Flows

Dynamic Image Url

Hello. My problem is with the dynamic url of abandoned cart email.When i am clicking on the title of the abandoned cart email which in my case is 4/6 layer shoe rack, it is taking me to this url- {http://heavenlyfindz.comproducts/4-layer-shoe-organizer?_kx=} which is wrong.Earlier it took me to the right url- {https://heavenlyfindz.com/products/4-layer-shoe-organizer?_kx=pSvtDZRCWyVGivjNviDjVQ%3D%3D.U8NLAH}. The main thing is the “/” which i is missing after the company name. Can anyone help me? 

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Y
Contributor I
9 days ago
S
Contributor I
Send-That-EmailContributor I
asked in Campaigns and Flows

Skipped profiles still show "received email"

Hi, I sent a campaign which 95%+ of recipients were skipped (smart sending). However, looking at the list of profiles that were skipped, each individual profile’s activity shows a “received email” event. My question is, does “received email” mean:they were on the list of recipients for that campaign (and MAY have been skipped)? OR they actually received the email? all 4190 Skipped Profiles’ Activity show this event for that specific campaign Please help,Thanks!

1
C
Partner - Platinum
9 days ago
C
Contributor I
cycs332Contributor I
asked in Campaigns and Flows

"Reply to this email to buy" flow possibility?

Hi all! Is there a way to set up a Klaviyo flow such that when the customer replies to your Klaviyo email, they will automatically get something? For example, if I send an email saying Reply to this email with “DISCOUNT” to get a special discount code, and then my customer replies with “DISCOUNT”, I want them to automatically receive another email with the special discount code. I know Klaviyo doesn’t track replies to emails, but is there any way around this? Is there maybe a way to include a pixel or something in Klaviyo emails to track whether there was a reply or not? Something I could do with Klaviyo API? Any creative responses would be greatly appreciated!! :) 

1
bluesnapper
Partner
10 days ago
B
Contributor I
BrittNContributor I
asked in Campaigns and Flows

Adding CC to an email

I would like to CC people on my campaign but I do not have the option to add a CC or BCC. How do I add this option in?

3
S
Contributor II
10 days ago
M
Contributor IV
mrosiqueContributor IV
asked in Campaigns and Flows

How to enter former profiles within the "1st Anniversary" flow

Hello there,I have just started the “1st Anniversary” flow based on the First Purchase date. The flow works fine because new clients are being added into the waiting line.However, more than one year ago I created a flow to enter the First Order, so I have many profiles who have the first order date before I started the Anniversary flow, therefore How can I enter those former profiles into the Anniversary flow?I mean, to do like a “refresh” in order to the Annivesary flow takes into account to those clients.Thanks in advance.Miguel 

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M
Contributor IV
13 days ago
T
Contributor I
The PoloContributor I
asked in Campaigns and Flows

Why were almost all e-mails "skipped"?

I sent a newsletter (not a flow) to around 10,000 e-mail-addresses. Only 30 e-mails arrived, the rest were declared “skipped”. Why can this be the case?

1
bluesnapper
Partner
13 days ago
A
Contributor II
AlingaContributor II
asked in Campaigns and Flows

Why is shows me 'Source Code' on every email template

Hello, is something wrong with my accounts that’s shows me ‘Source Code’ to edit text block in editor?I will show you the photo (it doesn’t let me to edit the text in another way):  

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A
Contributor II
13 days ago
S
Contributor I
Surajp8Contributor I
asked in Campaigns and Flows

How to send post purchase email to past orders?

Hi I have recently sent up the post purchase flow and wanted to know if there was a way to send these emails to the past orders before I  set up this flow. the orders are from the last two weeks or so, so im wanting to see if that was possible. please let me know. thanks

3
S
Contributor I
13 days ago
S
Contributor I
Sergiu VladContributor I
posted in Campaigns and Flows

Help to integration

Hello, Is there someone interested in helping me setup the account and some flows for an online fashion store?Sorry that I am so direct but is taking me to long to learn and understand the platform. Thank you! Best regards,Vlad 

1
stephen.trumble
Community Manager
13 days ago
R
Contributor I
RamyaaContributor I
posted in Campaigns and Flows

Email Campaign Open rate dropped in April 2024

As I’ve noticed a drop in open rate of my email campaigns in the month of April, where my average open rate in March was 49% and now in the past month April open rates I’ve seen were the lowest ever like 30%, 33% and even 29%.So here I’ve noted couple of points which could be the reason for the drop in open rate percentage according to me.1. Using multiple links could be an issue, like using amazon links especially because in March Google & Yahoo updated their email policies so this could be a big reason.2. One insight I got from the Klaviyo support team said to avoid getting into spam box we should have at least 500 characters of text in the emailer.So would like to know the community’s view on this and would like have suggestions how can I fix my dropping open rate.

1
In the Inbox
Partner - Platinum
13 days ago
S
Contributor I
Steen HansenContributor I
posted in Campaigns and Flows

How to show the amount saved from discounted items? (Not with coupon code)

Hello everyone,I'm currently working on refining our "Abandoned cart email" system, and I'm facing a challenge regarding how to display the amount saved from discounted items. I'd like to clarify that this doesn't involve coupon codes.Here's a snippet of what we have so far in the email template:{{ item.ProductName }} Items: {{ item.Quantity|floatformat:0 }} Total: {{ item.ItemPrice|floatformat:2 }} USD However, we're encountering an issue where the total amount mentioned in the email doesn't reflect the savings customers make from discounted items.I'd appreciate any insights or suggestions to what shortcode I should add to the above. Looking forward to hearing from you.

2
S
Contributor I
13 days ago
K
Problem Solver I
Konic GroupProblem Solver I
asked in Campaigns and Flows

How Does This Brand Can Implement This?

Hi guys,Have a great Friday! I was browsing my inbox for some relaxation (and of course reference) from other brands. Suddenly, this thing stands out of my inbox. Can anyone let me know how do they implement there SKUs right on the lines? Looking forward to all of your answers 👁👁Best regards,Danny@Polynesian Pride 

1
retention
Partner - Platinum
14 days ago
A
Contributor I
Anita.UnalomeDesignContributor I
asked in Campaigns and Flows

First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?  

8
DavidV
Partner - Gold
14 days ago
C
Problem Solver I
chambanProblem Solver I
asked in Campaigns and Flows

Teext box is gone

Hi.I am trying to edit a campaign but the text box to edit a section is not there anymore. It was replaced with source code. Please help.

13
D
Contributor II
14 days ago
D
Contributor I
Danny WContributor I
asked in Campaigns and Flows

One trigger, separate segmented list, repeat messaging

We have a two-sided marketplace. For simplicity purposes, let’s say that the two sides are: Teachers and Students.I want to accomplish the following:When a New Teacher joins our website, that should trigger a series of emails that promotes the New Teacher joining. However, the audience would be Students. Teachers would not receive this list at all. We want to publicize the New Teacher. Students would receive 3 emails over 3 weeks. And every time Step #1 occurs, we want the same Students from Step #2 to receive 3 new emails (which will have some personalization/dynamic variables within to reflect the New Teacher details).The issue seems to be…The trigger for #1 would mean that Klaviyo will look to message New Teachers only. But that’s not what we want. There doesn’t seem to be a way to have a trigger that detects when a New Teacher joins that then sends emails only to Students. There also doesn’t seem to be a way to have the same emails on repeat because flows only send to a segment/lis

1
bluesnapper
Partner
14 days ago
J
Contributor I
JezPContributor I
asked in Campaigns and Flows

Resolving Email Subscription Glitches: Finding and Removing Outdated Messages

I have made an email series (course), which people are subscribed via a sign up form (embedded) but when they sign up they also get a really old email that is irrelevant now. I cannot see where it is to delete it? I have checked flows, campaigns, its not there? Also when trying the flow out some people have said they are not getting the flow? They were on an iphone if that has anything to do with it?

1
stephen.trumble
Community Manager
14 days ago

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