Campaigns and Flows

Optimize your messaging by learning about campaigns and flows.

  • 3,151 Topics
  • 8,847 Replies
Lina
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Lina
started this topic

Best practice for Sunset Flow

Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and...
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Tutorial

How to Audit Your Klaviyo Account Part 2: Flows

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shoshana.antunes
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shoshana.antunes
started this topic

Flows versus campaigns: What's the difference?

Campaigns and flows are Klaviyo’s bread and butter. If you find yourself getting a bit confused between the two, don’t worry!A campaign is a...
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3151 Topics

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ColdFusionPetNew Member
asked in Campaigns and Flows

Enrolling Customers manually Into An Email Flow

I  am in early stages of giving away 1,000 bags of our new flagship product, the Frozen Life Bar.  I meet many people individually to drop off the bags, but I need a way to enroll people manually into an email flow since they do not go through the website.  So far I have not seen a way to enroll people manually.  Please help me figure this out. Time is of the essence.

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U
Contributor IV
1 hour ago
C
Contributor I
coco44du44Contributor I
asked in Campaigns and Flows

Issue currency abandon cart email

Hello,I am trying to find a solution on this but Klaviyo support and Shopify support are not very helpful and bother are redirecting to the other one…Very simple issue, but so hard to fix.I have a multi-devise store. On the abandon cart email, the price that is displayed is correct but not the currency.So for example below the price is in USD but the customer is from Uzbekistan and the currency should be UZS.See below:So easy question: how to change the devise of the abandon cart email based on the currency of the customer checkout on Shopify?Thanks.C.

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bluesnapper
Partner
2 hours ago
E
Contributor I
eriks123Contributor I
asked in Campaigns and Flows

Flows, email not sending twice

Hello!I am creating a flow where customers can download i pricing list, and based on their option they will recieve a email via the property they choose. And that works fine, the customers get the email. So, if they select one option for pricing, lets say “option 1”, they will get that specified email based on that property. Great! However, if they also want a pricing list for option 2, that email does not send. So if they want a pricing list for option 1 and option 2, they will only recieve one email. I have turned off double opt, and i have also checked out the box that says “skip recently emailed profiles”. I believe the problem is that customers thats already in a list dont receive another email when submitting the form. The segment change when they submit, but no emails are sent.Any help would be great! Have a nice day. Erik

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bluesnapper
Partner
3 hours ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Campaigns and Flows

Dynamic Insert Product Image

How do I dynamically insert a product image into an email. For example on a Cart Abandoned flow or a Browse product Flow, I want to insert the exact product the user browsers or added to cart to make things more personal.

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B
Contributor I
3 hours ago
C
Contributor I
CaitoContributor I
asked in Campaigns and Flows

Spell Check Suggestions for EDM Copywriting (Grammarly Chrome Extension not Working)

I’ve been using the Grammarly google chrome browser extension for spell checking my klaviyo content. As of a few weeks ago, its has stopped working for some reason. I assume it is to do with the editor changes. Just wondering what everyone else is using for spell check when they are working within Klaviyo’s editors/any suggestions to try fixing this? Thanks.

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bluesnapper
Partner
6 hours ago
B
Contributor I
bee hurfContributor I
asked in Campaigns and Flows

Would like to add in recipients name

Hello,We send out a lot of gifts on behalf of people and I am setting up a reminder flow to send out to senders. How do I add in the recipients name (shipping name) rather than the sender? e.g Hello, a year ago you sent XXXXX a gift. Would you like to send XXXXX a gift this year?I have tried a few different codes and none seem to workThank you

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bluesnapper
Partner
6 hours ago
C
Contributor I
chordContributor I
asked in Campaigns and Flows

"name" filter on get campaigns not working

Hello, the name filtering on the get_campaigns ruby sdk does not seem to be working. I am doing:  campaign_api.get_campaigns(fliter: "contains(name,#{name})") and I get the following error: "Invalid input.","detail":"''filter[fliter]'' is not an allowed query parameter.","source":{"parameter":"filter[fliter]"},"links":{},"meta":{}}]}' Please may you help me out with this thank you

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C
Contributor I
14 hours ago
M
Contributor I
Mel H.Contributor I
posted in Campaigns and Flows

Medical Supply Ecommerce Sites- Measuring Email Conversion

Hello! I am Not new to email marketing, but I am new to the medical supply industry and I am wondering what some of the average email KPI results look for these kinds of businesses. Both of the websites I work on sell single use, disposable medical products. Target audiences are clinicians and medical facilities. I don’t have a lot of historical data on past email campaigns, but I have sent out several campaigns so far and I am seeing zero conversions attributed to the emails. Majority of our revenue comes from organic search. I come from consumer retail industries such as pet supplies and consumer electronics. I am used to seeing emails convert to revenue almost automatically but that is not the case for the emails I have sent out so far. Open rates average about 20%, click rates from opened emails average about 30%. But then no conversions. Anyone on this forum work in the healthcare/medical supplies industry and have any thoughts? Thanks in advance!

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M
Contributor I
15 hours ago
S
Contributor I
simpliPetsContributor I
asked in Campaigns and Flows

Help Needed: Setting Up a Dynamic Prelaunch Email Flow

Hi everyone,I'm starting an ecommerce pet business soon. We'll be launching our Coming Soon page soon, and I'm working on setting up a prelaunch email flow. I want to make sure that subscribers who join at different times still get a relevant and engaging experience.Here's what I have so far:Trigger: When someone is added to All Subscribers Welcome & 25% Discount email Wait 3 days: Brand Story email Wait 5 days: Product Education email Wait 7 days: FAQ emailThe issue I'm facing is that this setup is very linear and assumes subscribers join at the beginning of the prelaunch period. If someone joins part way through or with just a week left, they won't receive the emails in a timely manner.I’m wondering what the best way to go about this would be? Any help would be greatly appreciated.Thanks so much,Brian

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S
Contributor I
18 hours ago
T
Contributor II
tanyalContributor II
asked in Campaigns and Flows

Campaign with conditional blocks based on points balance?

Hi there! I am looking to create an email campaign that prompts our points program members to use their available rewards. I have rewards redeemable at the 500, 1000 and 2000 points marks. I am using the app Smile.io, and it integrates with Klaviyo so the customers points balances are available as a custom property (the custom property is called Smile Points Balance).Would it be possible to show conditional blocks to these customers based on available points range? I am new to using custom logic within Klaviyo.The set up I was thinking is: Customers with 500 - 999 points see the 500 points reward block onlyCustomers with 1000 - 1999 points see the 1000 points reward block onlyCustomers with 2000 + points see the 2000 points reward block onlyThe issue I am experiencing is that customers with higher balances will meet the requirements for all 3 blocks, but I only want them to see the block for the highest reward they qualify for. I know you can use custom logic to show numeric values as

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JessFosnough
Expert Problem Solver III
18 hours ago
Lorena Jaqueline
Active Contributor I
Lorena JaquelineActive Contributor I
asked in Campaigns and Flows

{{ event.extra.responsive_checkout_url }} doesn't rebuild my cart (Shopify integration)

Hi Community!  I’m having troubles with my abandonment cart flow. Already checked a lot of related responses here in the community, but none helps me get through it. Hope you can help me.  The thing is that “Recover my cart” button on my emails doesn't rebuild the cart. The body of the email is fine and it shows the products my clients left behind, but when hitting the button it goes directly to the home page.  I started using the {{ event.extra.checkout_url }} when noticed the problem, and changed it for{{ event.extra.responsive_checkout_url }} which is currently on my emails, but the problem remains. My eCommerce is in Shopify and the trigger of the flow is the Checkout Started event. One important thing. I’m noticing this error with my own user. After running some test and reviewing my site, I met the conditions to be part of the flow and successfully received the email, but with the issue with the button. Could be a specific problem with my email and not with the flow? My concern i

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retention
Partner - Platinum
23 hours ago
A
Contributor I
AbhayContributor I
asked in Campaigns and Flows

Birthaday flow

Hello I want to set up birthday flow but it’s not working. I have set up below steps for that : - I have set up the custom property as a “birthday” in the profile. - Also select that property in signup pop up which is shown when our site load. and in that any customer add their birth date ( DD/MM ) ( https://prnt.sc/YxmMRjwKt_mP ) - Create flow “Happy birthday” ( https://prnt.sc/1Wwqhz4ncsM6 ) Question : - When I Submit pop up form from the site date will be add year also why this is happning ? I have not set that date formate in pop up  ( https://prnt.sc/VshRUFKWv0Zz ) - How can I test this flow is working or not ? Is there any way to chek ?

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A
Contributor I
23 hours ago
W
Contributor I
WarbleContributor I
asked in Campaigns and Flows

Flows ignoring the is not in list

Hello I have several flows that are created to entice customers to join our Trade program, within the profile filters of the Trigger I have selected to not send emails to anyone already in our trade program. However, it continue to send out emails to profiles that are in the specified list. Anybody know why? I have attached a screenshot of the filters 

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Bobby
Partner
1 day ago
C
Contributor I
cynthiackbContributor I
asked in Campaigns and Flows

What's the best way to set up flows when launching a loyalty program

Currently Live Flow:I currently have a Welcome Flow in place and it is live, it is generally the brand introduction and product introduction with welcome offer included. Desired Outcome:As we are launching our loyalty program, I’d like to take down the welcome offer, meaning I need to adjust all emails in the currently live welcome flow.I also want to introduce this loyalty program to both the new and existing subscribers QuestionsShould I keep the Welcome Flow and Loyalty Program Flow separated? I’m envisioning a few flows, but is this the best? Flow 1: To existing subscribers there will be a loyalty program flow with trigger being “not a vip in every step”, send loyalty program eDMs. At any step he/she becomes a VIP, he/she will exit flow  Flow 2A: To new subscribers after the launch of loyalty program. This will be a new Welcome Flow that introduce the brand and product without mention of loyalty program, taking out welcome offer as well. Flow 2B: To new subscribers after the laun

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C
Contributor I
1 day ago
S
Contributor I
stephanie_bloomdollarContributor I
asked in Campaigns and Flows

Added to Cart Flow (ATC metric) pricing event

HeyOne of my ATC flows is pulling across the pricing as per below - I copied the event (highlighted where the cursor is hovering) does anyone know why it’s appearing like this? Price: <span class=money>240.00 AED</span> Thanks so much

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Murray Finlayson
Contributor IV
1 day ago
A
Contributor I
abbylaurenpriceContributor I
asked in Campaigns and Flows

Profile Property Update in Flow Not Rendering

Hi all, I am creating a flow in which I need a profile property update (ex: Create Advocate Criteria as Complete) added to customer profile that when they are a part of the below segment / when they join this segment as shown in the image attached. The flow will continue with an email that is not yet shown.I need this flow to add this custom profile property to retroactively apply to those who are already in the segment and those who are added to the segment in the future.Here is the context:For some reason, when I look at our analytics it says that nobody is waiting/completed.Could somebody adjust this flow so that the profile property update renders correctly? Thanks so much in advance!Abby

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A
Contributor I
1 day ago
K
Contributor II
KCCContributor II
asked in Campaigns and Flows

Abandon Cart - Trigger ATC - Price not showing in email (Shopify Integration)

Hi There, Finally getting around to adding the abandon cart flow using the add to cart trigger. Trigger is working & pulling the info but the product price isnt appearing in the email, I was wondering if there is new code that needs to be used? Im using the klaviyo template for testing. Any help will be appreciated! TIA!Code is - Price: {% currency_format event.Price|floatformat:2 %}screen shot attached with preview and test view (have removed some info)   

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K
Contributor II
1 day ago
P
Contributor I
posterprintshopContributor I
asked in Campaigns and Flows

Massive Traffic Spike to Website When Sending Email Campaigns

Every time we send an email campaign to our Klaviyo list(s), we immediately see a giant spike in traffic to our website.  We have several tools that all show spikes and log what they are reporting as visitors and sessions, perfectly coinciding with the campaign being sent from Klaviyo.Google Analytics GA4, GoSquared (showing real time traffic spikes into the thousands per second while the blast is being sent), Lucky Orange and Hotjar (session recording tools) will all show these spikes.These traffic spikes are screwing up our analytics in multiple ways: (a) showing a lot more traffic on a day that we send an email blast that isnt’ ‘real’ traffic, (b) using up valuable session counts that we’re charged for from tools like Lucky Orange and LogRocket, etc.It’s obvious something in the email campaign (a URL) is being hit or checked by something (or thousands of somethings) as the email is sending.   We have various links to our site in the email campaign.We read a generic article about UTM

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S
Contributor I
1 day ago
S
Contributor II
Stijn MeyvaertContributor II
posted in Campaigns and Flows

Long sunset - spreading out profiles over email sends

Setting up a sunset strategy for an ecommerce brand, that is heavily influenced by seasonality. Meaning that the biggest portion of customers are usually most interested at the start of the season (spring in this case) and might update their equipment then. People might also skip a couple of years and not buy anything but around every 5 years they ought to have returned (if not, they have quit the hobby). We need to be with them at the moment they do decide to make another purchase.We send out weekly newsletters currently with promotions. If I’d go by the usual 60/90 days to suppress profiles, we’d be missing out on them next season. Hence, I’m trying to come up with ways to counter this.Thinking about something along the lines of:First part of the strategy60d no engagement: change frequency from weekly to monthly trigger based: open/click newsletter? change back to weekly 60-180d no engagement: no more newsletters (but don’t suppress) Trigger based: viewed website? Change back to mon

1
stephen.trumble
Community Manager
1 day ago
Sumit_2809
Contributor II
Sumit_2809Contributor II
asked in Campaigns and Flows

Gmail Clipped-but size is only 43kb

Hi Everyone,I'm experiencing an issue where all my emails are getting clipped in Gmail. I've checked and downloaded the emails, and they're only 43KB. I can see the entire message, but it still shows as clipped. Any ideas on how to fix this?  

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eCom2Win_Marketing
Contributor II
2 days ago
P
Contributor IV
Paul09Contributor IV
posted in Campaigns and Flows

Set up trigger based on tag

Hello,I would like to know from what place Klaviyo extracts the tags used in the filter. Are thesese the same with the tags applied the the order? Or from where exactly? I attached an image for reference.  

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P
Contributor IV
2 days ago
N
Contributor I
NuggetMasterContributor I
asked in Campaigns and Flows

Low Inventory Trigger

Hi, I searched a bit via Google & the forums but wasn’t able to get an answer to my question. Is there anyway to enable a low stock trigger for styles? We have the BIS Flow set up but I’d like to set up a Flow that triggers when an item someone has browsed, added to cart, or abandoned cart with is on its last unit. Alternately, adding in a dynamic module that triggers when there is just 1 unit left of a style. I’d like to note that this is a shoe brand - so the trigger needs to take into account both style/size. We are on Shopify.Greatly appreciate any help and let me know if there is any other info I can provide to help!

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Bobby
Partner
2 days ago
M
Contributor I
Marion.LauContributor I
asked in Campaigns and Flows

Flows trigger an internal notification only once for each email/user

Hi Klaviyo Team,  I hope you’re well,  We have an issue on Contact us flows which we have never be warned on. That flows are allowing to trigger only once per user/email an internal notification : we are therefore not able to know when a person is trying to contact us the second time …. Did you plan to solve this major issue soon ? Contact us product flow Thanks a lot,  Marion 

2
bluesnapper
Partner
2 days ago
T
Contributor I
TungKeslyKomenContributor I
asked in Campaigns and Flows

The logic filter email partial flow

Hi there, I'm concerning about the to do partial fullfill logic to send the email properly to customer, the logic like that:If I want filter to see if the order has been partially fulfilled before, to adjust the email message accordingly.On the contrary, with the partial order fulfilled event, I want to filter to see if the order is partially fulfilled, is it the final tracking, or is there still other tracking yet to be fulfilled to adjust the message accordingly?Can someone suggest me the filter condition to do this, thanks so much

1
retention
Partner - Platinum
2 days ago
E
Contributor I
EcomSebasContributor I
asked in Campaigns and Flows

Removing Specific Product from Abandoned Cart Flow

Hey fam, I have a shipping protection upsell that I use for a shopify store. I have noticed that the email flows have been including this as a product and reminding people to come back and buy it from their cart + the product they had in mind.Is there any way to prevent this from happening? or exclude the protection from this flows?Thank you in advance, Sebas. 

1
retention
Partner - Platinum
2 days ago

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