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Account disabled

  • 9 August 2022
  • 1 reply
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Hola, hace una semanas quise ingresar a mi cuenta y me aparece inactiva. No entiendo por qué. Cambié la contraseña dos veces y nada. ¿Por qué pasa esto y cómo puedo recuperar mi cuenta? Es una cuenta que uso para el trabajo y es urgente. Gracias.

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Best answer by David To 9 August 2022, 17:16

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Hello @Taishah99,

Welcome to the Klaviyo Community!

Just to translate for other Community members that come across this post:

Hello, a few weeks ago I tried to access my account and it appears inactive. I do not understand why. I changed the password twice and nothing. Why is this happening and how can I recover my account? It's an account I use for work and it's urgent. Thanks.

An account being disabled can occur for a number of reasons. The quickest way to recover it though would be to work alongside our helpful Support colleagues. Verification checks are typically the leading cause for seeing your account as disabled as I’ve explained in some of the previous Community posts on this subject:

I hope this helps!

David