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Account Has Been Canceled

  • 15 March 2023
  • 1 reply
  • 56 views

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Hello,

I have taken over running the company's Klaviyo account. The first thing I noticed is a fun red rectangle saying “Your account is canceled.” We currently don’t have enough active emails to need a paid plan and because of that, I can’t find a way to contact support. Can anyone point me in the right direction to find a way to contact support or reactivate my account so I can get it up and running again?

Thank you

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Best answer by Taylor Tarpley 16 March 2023, 17:24

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Userlevel 7
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Hi there @eb-dakota

 

Welcome to the Community! Sorry to hear you’ve had issues with your account, happy to help! 

 

You can contact our support team via this form and choose the dropdown option of ‘account access’ to get in touch with a member of our team to find out the reason for your account cancelation and get to the bottom of your situation! 

 

Thank you for participating in the Community! 

-Taylor 

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