I am new to the system and its a bit confusing, do they have a chat support system… email takes long to get a response
Best answer by david.to
Welcome to Klaviyo!
Klaviyo does offer live chat support for clients on any of Klaviyo’s paid plans. Live chat is available Monday through Thursday from 9:00am to 5:00pn EST and on Friday between 9:00am to 4:00pm EST.
To access live chat, click the account dropdown and select the Live Chat option.
Upon entering Live chat, you’ll be greeted by Klaviyo’s Virtual Product Expert, Kira, who will direct you to any applicable resources or solutions you may be looking for pertaining to your question. Kira is also available 24/7.
To learn more about the various ways you can contact support, I would recommend reviewing the How to Contact Support article.
Thanks for being a member of the Klaviyo Community!