Does Klaviyo have Chat Support?

  • 2 June 2021
  • 4 replies



I am new to the system and its a bit confusing, do they have a chat support system… email takes long to get a response


Best answer by David To 2 June 2021, 19:53

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4 replies

Userlevel 7
Badge +47

Hello @b1212,

Welcome to Klaviyo!

Klaviyo does offer live chat support for clients on any of Klaviyo’s paid plans. Live chat is available Monday through Thursday from 9:00am to 5:00pn EST and on Friday between 9:00am to 4:00pm EST. 

To access live chat, click the account dropdown and select the Live Chat option.

Upon entering Live chat, you’ll be greeted by Klaviyo’s Virtual Product Expert, Kira, who will direct you to any applicable resources or solutions you may be looking for pertaining to your question. Kira is also available 24/7. 

To learn more about the various ways you can contact support, I would recommend reviewing the How to Contact Support article. 

Thanks for being a member of the Klaviyo Community!



I found the support very ordinary as well @b1212, they seem to have a very bad reputation for it here in australia when i ask around. How long did it take for them to come back to you, is over 24 hours unreasonable?

Userlevel 6
Badge +38

Hey @Jeff 

I am sorry you have had less than incredible outcomes working with the Klaviyo Support team. As Klaviyo continues to grow, we are working towards building a team in Australia that will help alleviate the time delays in responses from our support team. Right now we only have teams in the UK and throughout the US but are working diligently to keep up with our other markets needs, like you in Australia. Please feel free to come to the Klaviyo Community for help as we continue to grow our support team. Often times members of the community and the Klaviyo Community Team can get an answer for your needs more quickly as we collaborate together. 

Thank you for being a member of the Klaviyo Community, and I hope we can improve our relationship with you and other members in Australia. 

I have tried to use this so called support on occasions regarding technical difficulties. There is no one ever on the other side of the chat to talk to.


My last ticket did not get replied to for 3 days. I was unable to send any campaigns. This is now happening again and there is no support what so ever on the other end.


I am paying for this and when ever I need assistance I get asked to take a ticket. I moved over to Klaviyo on a paid account specifically because they had support available.