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How to cancel a suspended Klaviyo account?

  • 17 March 2023
  • 1 reply
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I purchased Klaviyo basic plan in January, used it to its full extent. The results weren’t promising for me so i stopped using it but forgot to cancel. It charged in Feb, which isn’t a problem for me. Now it is trying to charge my card again in March. I had absolutely forgot about klaviyo during this period. I came to know when my card transaction was declined. So now my account is suspended, and i can’t find the option to cancel my account. This is supposed to be a prepaid service. If i am not using it in March and let me cancel it pls. Email & chat support is disabled and there is no call numbers available. So there is absolutely no way for me to approach Klaviyo team to resolve the issue. Please help. Thanks

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Best answer by Taylor Tarpley 17 March 2023, 18:21

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Hi @FaizanHasan

 

Thanks fro sharing your question with us! Sorry to hear the results weren’t as promising as you’d hoped! 

 

You can contact our support team via this form and choose the dropdown option of ‘account deletion’ to get in touch with a member of our team and delete your account! 

 

Thanks for participating in the Community!

-Taylor 

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