I accidentally created a Klaviyo account and I cannot disable it

  • 27 January 2022
  • 1 reply

Badge +2

I meant to get access to my company’s account as a collaborator. I accidentally started the process of creating an account, I only got to the point of adding my brand information.

Now, when the company I work for tries to add me as a collaborator, I get sent to the “set up” page of the account I created.

I want to cancel this mistake account so I can finally access my company’s. But I cannot find any information to do it. 

How can I cancel an account that was not fully set up?
How can I start over?

Thank you


Best answer by alex.hong 27 January 2022, 23:49

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1 reply

Userlevel 7
Badge +58

Hi there @Mcarringtont,

Thanks for posting here and welcome to the Community!

For account deletion related assistance, I would recommend going to the support team as they are best suited to deep dive into user’s accounts.

Thank you!