Hi Chris @puckman,
Thanks for sharing this Shopify experience with us – it’s important for our team to understand where our customers are experiencing friction, and we appreciate you sharing this feedback.
As @david.to mentioned above, when you launch the Klaviyo app from the Shopify store, it serves as the first time connection, and assumes you don’t have an existing Klaviyo account to link to.
Based on what you’ve outlined above, it sounds like you have two Klaviyo accounts for the same store, and you have already removed the Shopify integration from the account you no longer use. Your active account is still waiting for a Shopify sync.
To resolve this, I’d advise trying these following steps now in your active account:
1. Completely remove (not Disable) the Shopify integration in Klaviyo: https://www.klaviyo.com/integration/shopify
2. Log out of your Klaviyo account
3. Log back into your Klaviyo account via an incognito window
4. Re-add Shopify from the All Integrations tab: https://www.klaviyo.com/integrations
Please let us know if this helps to resolve your integration sync! Thank you again for your patience,
-Cassy