Shopify keeps forcing a new Klaviyo account to integrate with, when I try to integrate Shopify and Klaviyo. Not the Klaviyo account I have PAID FOR. I can not get Shopify to integrate with my actual Klaviyo account, and I can not delete the new Klaviyo account it created.
What is the deal with Shopify and Klaviyo? Looks like they don't work well together? Noticed Klaviyo app has a low rating on Shopify’s app store. Can see why now.
Best answer by cassy.lee
Thanks for sharing this Shopify experience with us – it’s important for our team to understand where our customers are experiencing friction, and we appreciate you sharing this feedback.
Based on what you’ve outlined above, it sounds like you have two Klaviyo accounts for the same store, and you have already removed the Shopify integration from the account you no longer use. Your active account is still waiting for a Shopify sync.
To resolve this, I’d advise trying these following steps now in your active account:
1. Completely remove (not Disable) the Shopify integration in Klaviyo: https://www.klaviyo.com/integration/shopify
2. Log out of your Klaviyo account
3. Log back into your Klaviyo account via an incognito window
4. Re-add Shopify from the All Integrations tab: https://www.klaviyo.com/integrations
Please let us know if this helps to resolve your integration sync! Thank you again for your patience,