It was rather surprising, no prior notices requests and even email that says that your account is suspended (checked the spam folder as well).
We’ve had our account managed by professional email marketing team with more than 20 clients. No issues with emails, no high spam rate or something like that and the main thing - no warnings. Just a ban on our account as well as our email management team’s.
That’s as customer unfriendly as it can possibly get.
Klavyio customer support has been contacted.
No idea what action to take now as there is no reply from their CS yet.
Best answer by chloe.strangeView original