We haven't started to do anything, but the account is disabled, which makes us very troubled
Best answer by Taylor Tarpley 4 November 2022, 15:15
Ok, we will check the email now
Hi there @Alipearl,
Thanks for sharing your question with us, happy to help!
I was able to discover that our compliance team has contacted you about triggering our one-time account verification. This process helps us to protect our sending IPs, and provide you a healthy network to send on. I can see that they sent you a message requesting some info about your company on Wednesday afternoon. I’d recommend responding to their email and continuing your correspondence with our team!
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