We haven't started to do anything, but the account is disabled, which makes us very troubled

Hi there @Alipearl, 

Thanks for sharing your question with us, happy to help! 

I was able to discover that our compliance team has contacted you about triggering our one-time account verification. This process helps us to protect our sending IPs, and provide you a healthy network to send on. I can see that they sent you a message requesting some info about your company on Wednesday afternoon. I’d recommend responding to their email and continuing your correspondence with our team!

Thank you for your participation in the Community!

-Taylor

Ok, we will check the email now