Abandonded Cart block

  • 4 February 2023
  • 1 reply

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i used a pre-build abandoned cart flow from the klaviyo library.

It doesn't appear to render the cart information & display the picture/price/title like i expect it would (used klaviyo a year ago so i think this is slightly different since then).

Below is the block, and then a screenshot of what is displayed in the preview (which is the same as live emails that go out)

I've searched a lot but could only see advice to go back and copy/favorite the original block, which i have done and still getting no data.

Any assistance would be greatly appreciated. 



Block in the editor:

as displayed in email:



Best answer by bettermail-Mirko 6 February 2023, 07:29

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Hi there, @dazydog! Mirko here :)

It seems you're having an issue with your abandoned cart flow in Klaviyo.

As an Email Marketing Specialist, here are the steps you can follow to resolve this.

  1. First, Verify that the correct product information (name, price, image) is being captured.

  2. Then Check if the information is correctly passed to Klaviyo by reviewing it in the dashboard or API.

  3. Ensure that the flow is using the right information to render the details in the email.

  4. Lastly, If the issue persists, try changing the email template or customize it.

If none of these steps solve the problem, you can reach out to me for further assistance.

Hope this helps!