abandoned cart flow

  • 7 October 2022
  • 1 reply

Badge +1

Abandoned Cart flow get started button not working. 
managed to set up Welcome Series flow but other flows not working when the get started button pressed. 
a bug?

1 reply

Userlevel 7
Badge +60

Hey @Lisa at Aequora 

Welcome to the Klaviyo Community! Happy to help with your Abandoned Cart flow! 

That button will redirect to an Abandoned Cart template if you have the prerequisites for the Flow. The prerequisites for an Abandoned Cart Flow are a Started Checkout or Placed Order metric -  most likely you don’t have either of those metrics associated with a profile in your account, this is often the case with new accounts.. However, you can go to Create Flow in the top right-hand corner of that page:
From there, you can access all of our Abandoned Cart templates and get started (link to Flow template page: https://www.klaviyo.com/flows/create). 

Hope this helps! Thanks again for being part of the Klaviyo Community!