I have set up a abandoned cart flow and its triggered just fine but when I click on the return to cart button in the mail that is sent out I am taken to
And under flows in the url I have: {{ event.extra.checkout_url }} I have even tried {{ event.extra.responsive_checkout_url }} with the same result.
Does any one have any ideas??
p.s My store is runing on shopify
Hey
Thanks for reaching out for help!
When you preview your email in the Klaviyo template editor, and search the event data for “checkout_url” are you seeing a legitimate URL?
If you’re seeing the https://none in the event data here (or nothing at all), then this is the web URL (or lack thereof) that is being sent over to us from Shopify. And yes, I recommend reaching out to them to better sort out next steps.
As a potential workaround, in the meantime you could redirect to {{ organization.url }}/cart Although this is not the checkout page, it will redirect the user back to their cart.
I hope that’s helpful and thanks for being a community member.
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