Hi there, I am a seller in shopify. I have created 3 flows includs welcome flow, abandoned cart flow and purchased thanks flow. Only the welcome flow works which someone subscirbes me, but the abandoned cart and purchased thanks never work. I test them many times and by many kinds of email, and I also turn off the smart sending in order to don’t miss them, but my customers and I still never recieve that message, this problem makes me miss some potential purchased. I am looking forward someone can help me ,thanks very much.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/74e26f56-c3f4-47e1-84e5-8b1f888ad1ff.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/83c53313-fda9-4bb2-aeec-3ebd487360fc.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/0807461c-754c-4de8-a4f2-2bdefa181e64.png)
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/18ddc433-b505-4584-9b32-865f6dcaeec6.png)
Best answer by moodxmanager
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