Flow doesn't send message

Question

Hi there, I am a seller in shopify. I have created 3 flows includs welcome flow, abandoned cart flow and purchased thanks flow. Only the welcome flow works which someone subscirbes me, but the abandoned cart and purchased thanks never work. I test them many times and by many kinds of email, and I also turn off the smart sending in order to don’t miss them, but my customers and I still never recieve that message, this problem makes me miss some potential purchased. I am looking forward someone can help me ,thanks very much.

moodxmanager · Accepted Answer

Have you…checked whether these events are working for you? (checkout_started)This could either bebe an issue with your integration or the fact that you chose the wrong event to base the abandoned flow.

Dennis Zhan · Answer

Have you…checked whether these events are working for you? (checkout_started)This could either bebe an issue with your integration or the fact that you chose the wrong event to base the abandoned flow.I think I don’t chose the wrong event, Because I set the flow using Klaviyo's template and didn't change the trigger or event conditions.However, when I integrated shopify and klaviyo, I did have some problems, and then inexplicably succeeded. I suspect there is something wrong with the integration. So should I uninstall klaviyo now and do the integration again? If yes, how to uninstall clean klaviyo and its data in my shopify background

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