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Thank You Email Flow is not working

  • 9 December 2023
  • 2 replies
  • 43 views

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Hello, 
My Thank you email flow isn’t working properly, not all the customers who are placing orders are receiving Thank You emails.

For example today, only 1 thank you email was sent, although I received more than 10 orders on my WooCommerce website.


Any help will be appreciated.

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Best answer by Karim7107 10 December 2023, 09:16

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It turns out that I left Smart Sending enabled, so Klaviyo wasn’t sending another email to the same profile within 16 hours

Thanks for you concern

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Hi @Karim7107 

Thank you for your questions in the Klaviyo Community!

Are you able to please share a screenshot or details of your flow. Details that will show the conditions and triggers. From here, we should be able to help you 😊

Kylie

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