Hello,
My Thank you email flow isn’t working properly, not all the customers who are placing orders are receiving Thank You emails.
For example today, only 1 thank you email was sent, although I received more than 10 orders on my WooCommerce website.
Any help will be appreciated.
Best answer by Karim7107
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+28
Hi
Thank you for your questions in the Klaviyo Community!
Are you able to please share a screenshot or details of your flow. Details that will show the conditions and triggers. From here, we should be able to help you 😊
Kylie
It turns out that I left Smart Sending enabled, so Klaviyo wasn’t sending another email to the same profile within 16 hours
Thanks for you concern
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