In the analytics of my last email campaign there were a significant number under ‘unable to send’ could you please explain why this has happened. I have never seen this result in analytics. I have not got double opt in, and this list is my main customer list.
Best answer by DovView original
Thanks for sharing this with the community.
This could be one of a few things...including but not limited to, an issue of invalid syntax that was mistakenly saved to your email template before sending or an SMTP error.
I recommend reaching out to our support team to dig into this specific issue further and verify the cause.
Please provide a link to the campaign and/or the campaign name in your message to support along with a screenshot of the error.
Thanks for being a member of our community.