Unable to send email?

  • 19 March 2022
  • 1 reply

Badge +2

In the analytics of my last email campaign there were a significant number under ‘unable to send’ could you please explain why this has happened.  I have never seen this result in analytics.  I have not got double opt in, and this list is my main customer list.


Best answer by Dov 21 March 2022, 18:00

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1 reply

Userlevel 7
Badge +61

Hi @Ecostainable,

Thanks for sharing this with the community.

This could be one of a few things...including but not limited to, an issue of invalid syntax that was mistakenly saved to your email template before sending or an SMTP error.

I recommend reaching out to our support team to dig into this specific issue further and verify the cause.

Please provide a link to the campaign and/or the campaign name in your message to support along with a screenshot of the error.

Thanks for being a member of our community.