Why am I seeing a white screen when trying to schedule a campaign AND access support?

  • 2 August 2022
  • 1 reply

Badge +1

Hey! Has anyone else been experiencing white screens? Tried clearing cache and using different devices and I can’t schedule an eBlast. Tried to click on the support tab and got a white screen, too. Any advice?


Best answer by Taylor Tarpley 2 August 2022, 20:01

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1 reply

Userlevel 7
Badge +60

Hi @dasmarketing007


So sorry to hear of the inconvenience you’re experiencing, I’d love to help!


Great job troubleshooting so far in excluding the possibilities that clearing your cookies/cache and using different devices could solve the issue! I’d also suggest these additional troubleshooting steps: 

  • Logged out and back into your Klaviyo account
  • Double checking that your ad blockers, anti-viral softwares, or network filters/firewalls aren’t preventing these pages to load
  • Ensuring that the browser you are using is up to date
  • Try logging in via an Incognito Window 


Finally, I’d also suggest taking a look at other users who have had a similar issue, yet had their issues solved. 


EDIT: This was a temporary bug and was addressed with our team and fixed! 


Hope this helps!